U.S. Air & Refrigeration

PAID FOR ICE MACHINE JUNE OF 2018. MACHINE DID NOT ARRIVE TILL MARCH 2019 AND HAS NEVER WORKED LONGER THAN 48 HOURS AND IS NOT COMPLETED.
JOB REQUEST WAS COMMERCIAL ICE FLAKER 2000 LB PER 24 HOUR PERIOD. QUOTED $16,650 INSTALLED IN TWO WEEKS FROM DEPOSIT. WROTE CHECK FOR $12,650 JUNE 13, 2018. I PAID ICE MACHINE COMPRESSOR MANUFACTURER $4,100 FOR CONDESING UNIT REQUIRED FOR ICE MACHINE. THIS PAYMENT WAS MADE ON 6/18/2018 TO HELP EXPEDITE THE ICE MACHINE BUILD. WE ARE NOW OVER QUOTE BY $100. ICE MACHINE WAS NOT INSTALLED OR OPERATE TILL MARCH 15, 2019. INSTALL WAS NEVER COMPLETED AS WORKING PARTS NEEDED COVERS. SINCE INSTALL THE MACHINE HAS NOT OPERATED WITHOUT A MALFUNCTION FOR MORE THAN 48 HOURS. THE PUMP SYSTEM REQUIRED THE USE OF RAW SALTWATER TO COOL HEAT EXCHANGER. CONTRACTOR INSTALLED CHEAPEST PUMP AVAILABLE AND LASTED ONE MONTH. CONTRACTOR THEN "SWITCHED" TO USING FRESH CITY WATER CAUSING A CITY WATER BILL OF $3342. I PURCHASED NEW PUMP FOR $875 ON JUNE 26, 2019. CONTRACTOR DID NOT INSTALL PUMP UNTIL JULY 23, 2019. WE ALSO HAVE THE EXPENSE OF BUYING ICE WHEN MACHINE IS CONSTANTLY NOT WORKING. I HAVE CONSTANTLY EMAILED/TEXT CONTRACTOR WITH NO RESPONSE. CONTRACTOR HAS SENT TECHS THAT DO NOT "FIX" MACHINE. TECHS HAVE STATED THE OWNER *** "IS THE ONLY ONE THAT KNOWS HOW TO FIX THIS UNIT". I HAVE EMAILED THE CONTRACTOR REQUESTING TO RETURN THE ICE MACHINE AND RETURN MY FUNDS.