U.S. Bargain Limo

HelloThis is a respond to a complaint ID [redacted] Against US Bargain Limo Customer made a reservation with me over the phone , he requested a restroom and a pole I told him the bus is a Passengers Party Bus and can fits passengers When a customer called our office to confirm he can bring peoples the agent told him no more than peoples , than he ask to speak with the office manager (which is me ) over tha phone , she told him im not avaialble Reservation was for Saturday at pm , I did called him and spoke with him over the phone and confirm he will have no more than peoples , he said fine , after I was trying to call him to get him the driver info he did not answer the phone , we called him more than times The driver arrived on time (Even earlier ) a woman came out and said no ones's there , after peoples came out look at the bus,got in to other private car and drove away , We kept calling him and he didnt answer the phone , after the bus was ther hrs and no one came out and no contact the bus leftA week after the customer called us and asked for a refund , I explained that the bus arrived and no one came out and no one answer the phone , The customer said he didnt have enough peoples coming to his party Please advise , once we send the bus we do need to get paid , We didnt even charge him the balance we we can not refund a deposit after we sent the bus and paid the driver

Customer name *** *** signed a contract for a Party bus service , service was for $plus tolls , I asked the customer if she want to add any tip to it she said that fine I will add $200 Customer only made a deposit the day she booked it and that was made by a credit card, and I told the customer please make the balance in cash , to have the full charge on the credit card we do charge 5% , The credit card company charging us When I called the customer a day before and asked her how she will make the final payment she said please charge my card , I remind her that we do charge a credit card fee of 5% , she said its too much and she will need the money to pay other thing so I was trying to work with her and ask her if will be fine if I lower the fee to a 3% , she said fine , please charge my card , I asked her to email me a confirmation that you agree , so she did ( I will forward the email to you ) I never said I will not do the service , all I said is how she will make the paymentShe said charge it all except for the tip and tolls to be paid in cash to the driver , I said fine I email the customer the driver name and contact info and asked her to pay the driver the $tip plus $tolls to the driverThe customer reserved a Passengers Party Bus , and a week before the service she called us and said can you please switch the bus to a bigger bus because we do also need a restroom , I told her I will check and let you know if I can do it I didn't have any other bus to give her with a restroom , so I had my affiliate company do the service for her just for her to be happy, The customer called the driver numerous time to confirm the bus will be there on time and the driver asked her to make sure she will pay the $in cash , then the customer got upset and spoke with the owner of *** *** , they had nothing to do with it all they wanted is to collect the balance which is the $tip she promised to give the driver and the tolls She agreed to all this charges , there was no additional charge And by the way , the customer used the bus for additional minutes extra and we never charge he for it

Complaint: ***
I am rejecting this response because:That is an incorrect statement; the reservation was made on the phone for passengers, not passengersOnline the difference between a seater and seater is the poleThe bathroom is an extra chargeWhen I called back to fix the mistake, the manager was on a religious holiday and would be unavailable until the weekendThat was the main reason I never agreed to the terms of the contractWhen I did get a hold of the manager, it was already late at night, and different plans had to make because of a lack of communication from the businessThe manager was supposed to get into contact with me at PM, but that never happenedThey can attest that I called several times to figure out what was going onAlso, if they are arguing otherwise, I have my records showing that what I am saying is trueI had people waiting for me to figure out if the bus was still happeningIn addition, when we spoke on the phone, it was made clear to me that the bus will not leave without him receiving the signed documentsAgain, if the business wants to dispute that claim, I have evidence to back up that claim If the bus was sent out without me agreeing to the terms of the contract, that is not on me as the consumerThe manager was unavailable and was the only one that could resolve the situationI tried to get a refund when I noticed the mistake but was told by the customer service reps that there was nothing they could do without his authorization Since the business was not able to provide what I asked for, I did not get into a contract with the company my money needs to be refunded.
Regards,
*** ***

HelloThis is a respond to a complaint ID [redacted]Against US Bargain Limo Customer made a reservation with me over the phone , he requested a restroom and a pole I told him the bus is a 20 Passengers Party Bus and  can fits  22 passengers When a customer called our office to...

confirm he can bring 24 peoples the agent told him no more than 22 peoples , than he ask to speak with the office manager (which is me ) over tha phone , she told him im not avaialble Reservation was for Saturday at 10 pm , I did called him and spoke with him over the phone and confirm he will have no more than 22 peoples , he said fine , after I was trying to call him to get him the driver info he did not answer the phone , we called him more than 10 times The driver arrived on time (Even earlier ) a woman came out and said no ones's there , after 4 peoples came out look at the bus,got in to other private car and drove away , We kept calling him and he didnt answer the phone , after the bus was ther 1.5 hrs and no one came out and no contact the bus leftA week after the customer called us and asked for a refund , I explained that the bus arrived and no one came out and no one answer the phone , The customer said he didnt have enough peoples coming to his party Please advise , once we send the bus we do need to get paid , We didnt even charge him the balance we we can not refund a deposit after we sent the bus and paid the driver

Complaint: [redacted]
I am rejecting this response because:
The credit card charge was forced upon me after the contract was signed. I did not agree to the extra fee. I had no choice. Regarding the tip, I was told that the money that I brought with me that day did not cover the tip. I was told that this money was part of the service and had to go to the office, as per the owner of [redacted] with whom [redacted] had a contract with. [redacted] was dishonest about where that money was going. I had to tip the driver in addition to that. Furthermore, there was a discrepancy with the fee for tolls. I agreed to pay for tolls, which would not have been more than $40 for the largest possible vehicle. [redacted] charged me $100 for tolls, and the owner of [redacted] said that there was no charge for tolls at all. This extra $300 was intentionally left out of the contract to lure me in with a cheaper rate. Then is was added last minute. It was threatened that if I did not pay the extra $300, they would not provide the service.
Regards,
[redacted]

The bus had a mechanical issue on the way to the customer and we had to get another bus , that why we changed the driver and the bus , That was only 30 min late not 1 hr as customer mention , we still did the full service On our contract customer signed , if we have a mechanical issue all...

we can do we can make it up to them with any time the customer lose , In their case service was completed and they didt need additional time But just for their inconvenience we can offer them $100 back

I did send you a confirmation email from the customer stating she authorize the charge for the credit card fee , was her choice paying cash or credit card  , I told her from the begging to pay the balance in cash so she will not pay any other feeThe tip was $200 plus tolls , This is a an over size bus and tolls are higher than a car , the bus is coming from Staten island We do not charge tolls , we are just collecting to pay it , and to go to Atlantic city we do collect $100 tolls for the round trip , I advise the customer before , She never said anything I did sent you all email from customer that she authorize all charges Only after the service was done she started with all the issues , I did not over charged her , I charge her excactley the amount I mention that was on the contract plus the tip (as she wanted to tip $200 ) Customer just looking to get some money back  , service was done and I dont think we should refund her anythingThank You[redacted]

I just called you and talk to you on the phone and actually spoke with the customer , we agree on $100 back as a refund to the customer Please note that customer service is very important and i'm very happy we have settle this issue

Customer order a mini bus shuttle service and an Escalade LimoThe Shuttle bus arrived on time she paid the balance in cash to the driver The Escalade limo arrived 15-20 min late because of the traffic , we offer her a 1 hr free at the end of the service for no extra charge , customer was upset...

, she did paid the driverI called her 2 days after to find out if all were fine and if anything we can do for her , she did not want to talk to me Sh also dispute the credit card charge for the deposit we charge for both vehicle , the shuttle bus and the Escalade limoI tried calling her again and she hung up the phone again ,She told her credit card company that no vehicle came and we never send any Bus or LimoShe is taking advantage and dont want to pay for service that complete