In June 2016 we received a call from the customer asking us to do service work. We replaced some window sashes that were faulty, and put new splines in the sunroom door. The sunroom was functioning fine when we left. We have made many trips to this job for such things as...
replacing deck boards that shrank in the sun, which is normal and did not need to be replaced. The homeowner has had full use of deck and sunroom since it was built in August of 2014.
In regards to Customer [redacted], we sent a gift card and apologized for any confusion regarding their job. They were given estimated dates at the beginning of their project, which was at the beginning of winter. We don't generally install sunrooms in the middle of winter....
A couple weeks after the site review, customer wanted to change some things which prolonged the job even further. Once everything was confirmed with them, there was a delay with the manufacture, but we worked through that to make sure everything was installed in time for spring!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In June 2016 we received a call from the customer asking us to do service work. We replaced some window sashes that were faulty, and put new splines in the sunroom door. The sunroom was functioning fine when we left. We have made many trips to this job for such things as...
replacing deck boards that shrank in the sun, which is normal and did not need to be replaced. The homeowner has had full use of deck and sunroom since it was built in August of 2014.
In regards to Customer [redacted], we sent a gift card and apologized for any confusion regarding their job. They were given estimated dates at the beginning of their project, which was at the beginning of winter. We don't generally install sunrooms in the middle of winter....
A couple weeks after the site review, customer wanted to change some things which prolonged the job even further. Once everything was confirmed with them, there was a delay with the manufacture, but we worked through that to make sure everything was installed in time for spring!
Installation is scheduled with the customer to start on December 6, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.