It can be concerning when funds are not available when we need to use them. It is standard Cinfed policy to place a hold on funds deposited into an ATM for five business days. To remove the hold is a manual process which requires a physical review of the item deposited. The deposit in question was...
made at an ATM, although the ATM is located at the branch, it is subject to the 5 business day hold. We typically recommend members use direct deposit to avoid the necessity of extended check holds. David [redacted] did make an exception to policy and released the hold on $1,200.00; the remainder of the funds were released according to policy guidelines. It is discouraging to hear that Ms. [redacted] received conflicting information regarding the length of the additional hold. We have several new employees in the contact center and the hold policy can be confusing. We apologize for the misinformation Ms. [redacted] received and are appreciative of the opportunity to correct this mistake. We will use this example in future trainings in an effort to alleviate the frustration to our members.
A recurring electronic payment was presented for payment on December 6, 2016 for Ms. [redacted] and there were not sufficient funds in the account causing an overdraft.
Ms. [redacted] first contacted us regarding the overdraft on December 28th, 2016. On January 10th, 2017 we filed an Unauthorized ACH...
withdrawal to MMI on Ms. [redacted]’s behalf and the $174.00 was deposited into her account. The $28.00 overdraft fee was refunded to Ms. [redacted]’s account on January 21st, 2017 and the account was closed.
It can be concerning when funds are not available when we need to use them. It is standard Cinfed policy to place a hold on funds deposited into an ATM for five business days. To remove the hold is a manual process which requires a physical review of the item deposited. The deposit in question was...
made at an ATM, although the ATM is located at the branch, it is subject to the 5 business day hold. We typically recommend members use direct deposit to avoid the necessity of extended check holds. David [redacted] did make an exception to policy and released the hold on $1,200.00; the remainder of the funds were released according to policy guidelines. It is discouraging to hear that Ms. [redacted] received conflicting information regarding the length of the additional hold. We have several new employees in the contact center and the hold policy can be confusing. We apologize for the misinformation Ms. [redacted] received and are appreciative of the opportunity to correct this mistake. We will use this example in future trainings in an effort to alleviate the frustration to our members.
A recurring electronic payment was presented for payment on December 6, 2016 for Ms. [redacted] and there were not sufficient funds in the account causing an overdraft.
Ms. [redacted] first contacted us regarding the overdraft on December 28th, 2016. On January 10th, 2017 we filed an Unauthorized ACH...
withdrawal to MMI on Ms. [redacted]’s behalf and the $174.00 was deposited into her account. The $28.00 overdraft fee was refunded to Ms. [redacted]’s account on January 21st, 2017 and the account was closed.