Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ we have talked to this customer several times , the manager and service manager and the owner..we replaced tire rods over months ago, and last month they noticed a boot ripped..saying we did it months ago..that could have happened several different ways even from road debris.....but being that long , we believe in customer satisfaction..we will stick firm to this and believe its more than fair...we explained to them we would install boots for free if they bought the bootsor we buy the boots and they pay for laboreither one..but they want it all for free and we feel thats not fair..we stick firm to our decision ..I dont even believe its her car..her boy friend friday agreed to the service manager that he would get the part and we do it for free...then she sends this..but patriot sticks firm to the offer..thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a satisfactory response at allIf anything this response is condescending and elementaryI am glad that you think Patriot Tire believes in customer satisfaction, but in reality this message proves that they absolutely do notIn any professional business when there has been a falling out between customer and employee, something has gone wrong, a part was faulty and caused distress, etcthe business would generally do everything in their power to salvage the situationIf you go to grocery store or super store and you buy a broken toy they exchange it for free or give you all of your money back no questions askedIn them medical field if a patient feels unsatisfied with what the doctor has done the manager may choose not to bill the patient's insurance for that serviceIt should be no different in the mechanic professionPatriot tire has no professional customer service skills and I would really like to know what their mechanics credentials are too because they do not seem very bright eitherMost of them do not even have all their teethThat "owner," who only owns 51% in one patriot tire and 49% in the other, should not be allowed within yards of the Patriot tiresHe should really have to take some classes on people skills and maybe even anger management classes as wellHe reminds me of a bull in a china shop As for your accusations about the damage being caused by road debrisYou obviously do not know a lot about carsThe "road debris" did not rip the inner tire rod boot off then try to stick only one end back on with a zip tie causing the whole thing to fill up with water and the inner tire rod end that is less than a year old to go bad prematurelyI checked those are supposed to last a lot longer than months before they go bad of natural causesI do not look under my car just for the fun of itThat is why I did not discover the ripped boots until my brakes needed changedIt was my fault for trusting in the mechanic at Patriot Tire and not double-checking his workLesion learnedI have read dozens of reviews that have the same elements as what happened to me and it sickens meThe only reason that my boyfriend said that he would buy the part is because we have been back and forth for days in a row and bullied into thinking that is the right thing to doDo I get any compensation or sympathy for driving back and forth the first time for days in a row and the second time going for days in a row? The only thing that was offered to me was the company van once because I told them that I am going to college for my second degree, have a full time job, and have three kids to take care ofBut when I went to pick up the van there were not back seats in it! I have THREE kidsWhere did you expect me to put them? You really accused me of "it not even being my car." Just b/c it was handed down by family doesn't mean that it is not mineI drive it every dayI pay for maintenanceI put my three kids in it every dayAnd I would be the one who would have to pay for your mistakes! So tell me again how it is not MY car? You might get one over on other people but I do know a thing or two about cars (surprise a girl knows mechanics) and I will not let you mess around with my family vehicle Final Business Response / [redacted] (4000, 9, 2016/09/26) */ they have also talked to the mechanic at sw [redacted] he agree to her that he would put the boot on for free and align it..so she just needs to get with [redacted] at sw..thanks Final Consumer Response / [redacted] (4200, 11, 2016/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your wonderful staff at the SW location has nothing to do with your Dupont locationI have friends and got lucky that some of them work at the other locationYou did nothing to help me or to resolve the situationNot even an apologyShame on youYou do not get to reap the benefits from the amazing job that the staff at the SW location did and now it's too late to salvage the situationGood day
Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ customer has not talked to management about this but we are aware of the customer..first he came in for a knocking noise we fixed it then he changed it to a vibration..and we notice u joints loose so we credited him back for first job and did u joints..the ranger is old and he has multiple issues going onif the customer would likeour service manager [redacted] will be glad to ride with him to see what else is going on.....we would like to see the ranger and [redacted] ride with him and look it over before we decide how to handle it...thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a staff and company they continue to insult my intelligenceI never ONCE mentioned a knocking noiseMy first words to describe the ordeal were DEATH WOBBLE because at high speeds the vibrations were so great the truck felt incredibly unstableFrom the beginning my problem has been very vividly described (an extreme vibration that shook the whole cab)I am aware of multiple issues with my vehicle, all which I am working onHowever, I came in to Patriot with a very detailed description of my problem and simply desired to fix that one specific problem, as I could not figure it out at firstThe only thing that needed to be done was for someone to wiggle the cv shaft to see the slack in it, which revealed the true problem: the manual lock hubs were missing components that filled the space between the end of the cv axle and the inside of the wheel I retract my desired resolution as I do not trust the staff to touch my vehicleI just hope to inform others of the demeaning manner and disrespect that they treat customers with, as seen in their reply, as well as keep people from spending more money than necessary
David,Patriot Tire was just trying to give you a good deal by offering the road hazzard, but since you don't have the car no more, then we will issue you a refund on the tire itself not including installationThe total refund would be to cover the cost of the tire if you except that feel free to stop back at the dupont rd location and we can get that taken care of Thanks
Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ we have talked to this customer several times , the manager and service manager and the owner..we replaced tire rods over months ago, and last month they noticed a boot ripped..saying we did it months ago..that could have happened several different ways even from road debris.....but being that long , we believe in customer satisfaction..we will stick firm to this and believe its more than fair...we explained to them we would install boots for free if they bought the bootsor we buy the boots and they pay for laboreither one..but they want it all for free and we feel thats not fair..we stick firm to our decision ..I dont even believe its her car..her boy friend friday agreed to the service manager that he would get the part and we do it for free...then she sends this..but patriot sticks firm to the offer..thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a satisfactory response at allIf anything this response is condescending and elementaryI am glad that you think Patriot Tire believes in customer satisfaction, but in reality this message proves that they absolutely do notIn any professional business when there has been a falling out between customer and employee, something has gone wrong, a part was faulty and caused distress, etcthe business would generally do everything in their power to salvage the situationIf you go to grocery store or super store and you buy a broken toy they exchange it for free or give you all of your money back no questions askedIn them medical field if a patient feels unsatisfied with what the doctor has done the manager may choose not to bill the patient's insurance for that serviceIt should be no different in the mechanic professionPatriot tire has no professional customer service skills and I would really like to know what their mechanics credentials are too because they do not seem very bright eitherMost of them do not even have all their teethThat "owner," who only owns 51% in one patriot tire and 49% in the other, should not be allowed within yards of the Patriot tiresHe should really have to take some classes on people skills and maybe even anger management classes as wellHe reminds me of a bull in a china shop As for your accusations about the damage being caused by road debrisYou obviously do not know a lot about carsThe "road debris" did not rip the inner tire rod boot off then try to stick only one end back on with a zip tie causing the whole thing to fill up with water and the inner tire rod end that is less than a year old to go bad prematurelyI checked those are supposed to last a lot longer than months before they go bad of natural causesI do not look under my car just for the fun of itThat is why I did not discover the ripped boots until my brakes needed changedIt was my fault for trusting in the mechanic at Patriot Tire and not double-checking his workLesion learnedI have read dozens of reviews that have the same elements as what happened to me and it sickens meThe only reason that my boyfriend said that he would buy the part is because we have been back and forth for days in a row and bullied into thinking that is the right thing to doDo I get any compensation or sympathy for driving back and forth the first time for days in a row and the second time going for days in a row? The only thing that was offered to me was the company van once because I told them that I am going to college for my second degree, have a full time job, and have three kids to take care ofBut when I went to pick up the van there were not back seats in it! I have THREE kidsWhere did you expect me to put them? You really accused me of "it not even being my car." Just b/c it was handed down by family doesn't mean that it is not mineI drive it every dayI pay for maintenanceI put my three kids in it every dayAnd I would be the one who would have to pay for your mistakes! So tell me again how it is not MY car? You might get one over on other people but I do know a thing or two about cars (surprise a girl knows mechanics) and I will not let you mess around with my family vehicle Final Business Response / [redacted] (4000, 9, 2016/09/26) */ they have also talked to the mechanic at sw [redacted] he agree to her that he would put the boot on for free and align it..so she just needs to get with [redacted] at sw..thanks Final Consumer Response / [redacted] (4200, 11, 2016/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your wonderful staff at the SW location has nothing to do with your Dupont locationI have friends and got lucky that some of them work at the other locationYou did nothing to help me or to resolve the situationNot even an apologyShame on youYou do not get to reap the benefits from the amazing job that the staff at the SW location did and now it's too late to salvage the situationGood day
Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ customer has not talked to management about this but we are aware of the customer..first he came in for a knocking noise we fixed it then he changed it to a vibration..and we notice u joints loose so we credited him back for first job and did u joints..the ranger is old and he has multiple issues going onif the customer would likeour service manager [redacted] will be glad to ride with him to see what else is going on.....we would like to see the ranger and [redacted] ride with him and look it over before we decide how to handle it...thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a staff and company they continue to insult my intelligenceI never ONCE mentioned a knocking noiseMy first words to describe the ordeal were DEATH WOBBLE because at high speeds the vibrations were so great the truck felt incredibly unstableFrom the beginning my problem has been very vividly described (an extreme vibration that shook the whole cab)I am aware of multiple issues with my vehicle, all which I am working onHowever, I came in to Patriot with a very detailed description of my problem and simply desired to fix that one specific problem, as I could not figure it out at firstThe only thing that needed to be done was for someone to wiggle the cv shaft to see the slack in it, which revealed the true problem: the manual lock hubs were missing components that filled the space between the end of the cv axle and the inside of the wheel I retract my desired resolution as I do not trust the staff to touch my vehicleI just hope to inform others of the demeaning manner and disrespect that they treat customers with, as seen in their reply, as well as keep people from spending more money than necessary
David,Patriot Tire was just trying to give you a good deal by offering the road hazzard, but since you don't have the car no more, then we will issue you a refund on the tire itself not including installationThe total refund would be to cover the cost of the tire if you except that feel free to stop back at the dupont rd location and we can get that taken care of Thanks