U.S. Collections West

To Whom It May Concern:On 5/1/we sent her our 1" demand letterOn 6/19/the consumer called in regarding her account, She mentioned a $fee on her creditI advised her she had a debt for $at which point she mentioned she did not have a lump sum to apply towards this.I never informed consumer she could postpone paying until her taxes came in, nor did w"' discuss the co maker's obligation to this debtWe have no one here named [redacted] or ***.On 7/14/ [redacted] called [redacted] regarding the apartment lease at [redacted] Ms [redacted] stated that she found out about tt1is account years after, this was reported in June2013Ms [redacted] stated to Mr [redacted] she wanted to pay the account when she received her taxes next year Mr [redacted] attempted to negotiate with Ms [redacted] a payment plan until she received her tax return, but she was not happy with the amount that he offered which was $per monthShe countered stating thatshe would like to pay$ per monthMs [redacted] stated to Mr [redacted] that I approvecl such arrangements, He mentioned to her that $he must have misunderstood him and advised her at this time he would not grant her request for that arrangementIn no point of the conversation did Mr [redacted] laugh at the consumerHe did advise her that we would be protecting our client's intere$t and seeking other remedie' to resolve the account

I contacted the [redacted] , they had a management change, was not sure why there was not another notice sent out before it went to collectionsThe [redacted] did agree to accept the original amount of the debt, as I was finally provided the documentation of the debt, which I paidAs of this writing I requested this collection be taken from my credit report, this has not been accomplishedSo until that is taken care of I reject the response.Regards Floyd W***

To Whom it May Concern,On 8/17/we sent our first demand letter to the address he provided our clientOn 8/29/Mr [redacted] did call our office requesting documentation of his accountHe was not spoken to rudely in any wayOn 9/8/before we sent him the documentation we received a certified letter of disputeOn 9/13/we mailed all documentation to Mr [redacted] by certified mail, tracking # [redacted] *** ***We also asked our client to respond to his dispute and that was also sent to him by certified mail on 9/19/16, tracking # [redacted] ***All were sent to the address he providedThey were signed for by Roger WherlerAll correspondences were sent to the same addressSincerely, Kevin J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The gentleman I had spoken with was unsatisfied with me being Able to make any type of payments if it was anything less than $I never once received a letter in as they stated in their responseIf so, I wouldn't have called back years later to try and see what this amount wasIf it hadn't been for the mortgage lender, I would have never known about this .I would like to stop being harassed by this company and I will pay my half during income tax season Regards, [redacted] ***