US Dish

Complaint: [redacted] I am rejecting this response because: my account has not been ? refunded as of 12/11/If the refund was sent in paper check form, it has not arrived yetPlease state how the refund was performed Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sylvia F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Revdex.com and customer:We have received the customer's complaint We want you to know that we take such complaints very seriously While we disagree with the customer's position that service fee was not disclosed, as a gesture of goodwill I have directed our quality assurance team to the
customer's $ Hopefully that resolves the customer's complaint satisfactorily Please let me know if you need anything else from us.Sincerely,Spencer H***Associate In-House Counsel

Complaint: ***
I am rejecting this response because: my account has not been refunded as of 12/11/If the refund was sent in paper check form, it has not arrived yetPlease state how the refund was performed
Sincerely,
*** ***

Dear customer and Revdex.com,The customer placed the order on November 19, 2015, and then cancelled the order that same day. We cancelled her processing fee the same daySince the charge was still pending it was technically voided (rather than refunded)Therefore the customer may not see a charge or a refundOur customer service rep emailed the customer a copy of the receipt showing the refundWe also called the number on file twicethe phone picks up, no one says anything and seconds later the call disconnects Below is a copy of the voided credit card transaction Please let us know if the customer continues to see any charge on the account.Transaction StatusAuth ReversalCard TypeMasterCardCard Number***Card Verification #Amount49.99Order ID #***StreetCityStatePostal Code75766Order DescriptionDISH Order ChargeSoft Descriptor

Dear customer and Revdex.com:We have received the customer's complaint We have review our records and we show that the customer's initial processing fee was refunded and the customer's account cancelledThere should not be any outstanding charges pending against the customerWe hope this satisfies
the customer's concerns Please let us know if you have any further questions. Regards, Spencer H***Associate In-House Counsel

Dear customer and Revdex.com,The customer placed the order on November 19, 2015, and then cancelled the order that same day. We cancelled her processing fee the same daySince the charge was still pending it was technically voided (rather than refunded)Therefore the customer may not see a charge or a refundOur customer service rep emailed the customer a copy of the receipt showing the refundWe also called the number on file twicethe phone picks up, no one says anything and seconds later the call disconnects Below is a copy of the voided credit card transaction Please let us know if the customer continues to see any charge on the account.Transaction StatusAuth ReversalCard TypeMasterCardCard Number***Card Verification #Amount49.99Order ID #***StreetCityStatePostal Code75766Order DescriptionDISH Order ChargeSoft Descriptor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sylvia F*

Dear customer and Revdex.com:We have received the customer's complaint We have review our records and we show that the customer's initial processing fee was refunded and the customer's account cancelledThere should not be any outstanding charges pending against the customerWe hope this satisfies
the customer's concerns Please let us know if you have any further questions. Regards, Spencer H***Associate In-House Counsel

Dear Revdex.com and Customer:We have received the customer's complaint We want you to know that we take complaints very seriously US Dish is an authorized retailer for Dish Network Like hundreds of other retailers, we sell on behalf of Dish, but we do not offer any products of our own
and, beyond the retailer relationship, we are not affiliated with Dish Network or any of its other retailers in any other way Upon receiving the complaint, we immediately performed a call review to see what was said to the customer by our sales agent Our call records show only one call between the customer and US Dish in which the customer mentions several times that he is interested in the PAC-OR channel However, our records indicate that no sale resulted from the call Therefore, we believe the customer did not purchase Dish Network services from US DishRather, the customer likely spoke directly with Dish or another Dish retailer after calling US Dish and it is that company with whom the customer placed their order As such, we believe this complaint needs to be transferred to the proper entity as we have no ability to assist the customer in procuring a refund for a sale we did not make.We wish the customer the best of luck in his efforts regarding this matter Please let us know if there is anything else the customer needs from us.Regards, Spencer H***Associate In-House Counsel

Dear Revdex.com and Customer:We have received the customer's complaint? We want you to know that we take complaints very seriously? US Dish is an authorized retailer for Dish Network? Like hundreds of other retailers, we sell on behalf of Dish, but we do not offer any products of our own
and, beyond the retailer relationship, we are not affiliated with Dish Network or any of its other retailers in any other way? Upon receiving the complaint, we immediately performed a call review to see what was said to the customer by our sales agent? Our call records show only one call between the customer and US Dish in which the customer mentions several times that he is interested in the Pchannel? However, our records indicate that no sale resulted from the call? Therefore, we believe the customer did not purchase Dish Network services from US DishRather, the customer likely spoke directly with Dish or another Dish retailer after calling US Dish and it is that company with whom the customer placed their order? As such, we believe this complaint needs to be transferred to the proper entity as we have no ability to assist the customer in procuring a refund for a sale we did not make.We wish the customer the best of luck in his efforts regarding this matter? Please let us know if there is anything else the customer needs from us.Regards,? Spencer H***Associate In-House Counsel

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sylvia F*

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: my account has not been  refunded as of 12/11/2015. If the refund was sent in paper check form, it has not arrived yet. Please state how the refund was performed.
Sincerely,
[redacted]

Dear Revdex.com and customer:We have received the customer's complaint.  We want you to know that we take such complaints very seriously.  While we disagree with the customer's position that service fee was not disclosed, as a gesture of goodwill I have directed our quality assurance team to the...

customer's $49.99.  Hopefully that resolves the customer's complaint satisfactorily.  Please let me know if you need anything else from us.Sincerely,Spencer H[redacted]Associate In-House Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]