US Edge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I wrote to New Look and said I would release him from my complaint if I was satisfied with the new doorsHe wrote me back that he wants me to sign some paper that I have not seen as yetI will not release him if I don't have the guarantee that the new doors will not have open seamsWhat is the sense of replacing bad with badMy experience with this company has been long and unpleasant In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi , She ordered the wood painted door and at time of sale it was explained to her that painted doors will have split between joint at any time She claimed that she is designer and only will take pained door After months she complained about one door cracked and we send our technician to touch up door and install two new painted doors We also ordered touch up paint for her at no cost to make her happy In painted door middle panel is not fix so it expend due to weather if needed Two doors are made new and install for her but she is claiming door cracked , I personally visited on 1/*/and saw these doors they are ok but she is not happy so I took some pictures and forwarded to our supplier After examine the pics they came back and told us that paint can separate at joint in painted door any time due to change in weather and it is not covered under warranties so I forward that email to her yesterday and today without calling us she put a complaint Even if we make these doors again this will happened again due to nature of painted doors Please let us know what we can do make her happy WE Take pride inn our work and have 100% satisfaction from our servicePlease contact us at ###-###-#### if you need more information Thanks

Revdex.com:
I
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They will replace the damaged doors but said they can't promise me the new doors will not have splits alsoWhat is the sense in replacing damaged doors with damaged doorsHe also said he came to my house took pictures and said he saw nothing wrong, although while he was here he agreed with me that they didn't finish the seams with paint and that's why they openedWhat can I do now to resolve this problem? Is getting a refund from him the answer? I have never had this kind of problem before and am extremely upsetI was in business years ago and my motto had always been the customer is always rightAs for his man fixing one of the doors that split after a month, his method was to apply the product used to seal sinks to counter, and not paint which would have been the proper way to repairThe product's color is not the same color as the paint usedHis work is very inferior
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear [redacted]   Thank you for taking the time to communicate to us why our two wood painted doors did not meet your expectations.  We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. As per the door dealer these doors are good as per the painted door production but we are willing to remake these two doors and install for you at no cost.      Please let us know asap if you like us to reorder these two doors. I will be in contact with you after we got these doors to set an install date in the coming weeks to make our best attempt in regaining your confidence in our company.  In addition, we will further evaluate how we can prevent this problem from occurring again in the future.     Please accept our sincerest apology for any trouble or inconvenience we have caused you.  Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.    Thank you, Ratan S[redacted] President, New Look Kitchen Refacing, Inc. ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I wrote to New Look and said I would release him from my complaint if I was satisfied with the new doors. He wrote me back that he wants me to sign some paper that I have not seen as yet. I will not release him if I don't have the guarantee that the new doors will not have open seams. What is the sense of replacing bad with bad. My experience with this company has been long and unpleasant.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi , She ordered the wood painted door and at time of sale it was explained to her that painted doors will have split between joint at any time.  She claimed that she is designer and only will take pained door .  After 2 months she complained about one  door cracked and we send our...

technician to touch up door and install two new painted doors .  We also  ordered touch up paint for her at no cost to make her happy.  In painted door middle panel is not fix  so it expend due to weather if needed .  Two doors are made new and install for her but she is claiming door cracked , I personally visited on 1/*/2017 and saw these doors they are ok but she is not happy so I took some pictures  and forwarded to our supplier .  After examine the pics they  came back and told us that paint can separate at joint in painted door any time  due to change in weather and it is not covered under warranties so I forward that email to her yesterday and today without calling us she put a complaint .  Even if we make these doors again this will happened again due to nature of painted doors.  Please let us know what we can do make her happy . WE Take pride inn our work and have 100% satisfaction from our service. Please contact us at ###-###-#### if you need more information . Thanks