Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ We waited to respond to this complaint because the "consumer" is not telling the truthWe have approximately recordings explaining their options to them about servicesThey chose document production because they could not afford attorney representation They had us working significant time over a weekend on a time sensitive matter where they had promised to pay another $fee which they never paidHe also was aware that the fees paid were nonrefundable and signed a contract to that effectUnfortunately, the paperwork case was compounded in difficulty by the fact Mr [redacted] had voluntarily returned his child to the foster parentsMr [redacted] is not entitled to any refund from usThank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again I was told I was being recorded and that the was a good faith deposit to retain the attorney mr [redacted] who I thought was representing me in all aspects of the case just not document printingI didn't know until the following day after I paid the and my wife asked mr [redacted] about someone being with us in Tennessee that we were only going to have papers printed and that it would cost more to have an attorney thereI paid the on a Friday afternoon, received the phone call from mr [redacted] Saturday afternoon who told me it was going to cost more for an attorney, I sent cancellation emails to everyone right after that (which he himself may not have received because while I was on the phone with him he told me he was getting new computers installed and couldn't send me the questionnaire I needed to fill out which is supposedly similar to a deposition)I didn't receive that email from him until Sunday afternoonI had asked to cancel services with them Saturday afternoon!!!
Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ We waited to respond to this complaint because the "consumer" is not telling the truthWe have approximately recordings explaining their options to them about servicesThey chose document production because they could not afford attorney representation They had us working significant time over a weekend on a time sensitive matter where they had promised to pay another $fee which they never paidHe also was aware that the fees paid were nonrefundable and signed a contract to that effectUnfortunately, the paperwork case was compounded in difficulty by the fact Mr [redacted] had voluntarily returned his child to the foster parentsMr [redacted] is not entitled to any refund from usThank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again I was told I was being recorded and that the was a good faith deposit to retain the attorney mr [redacted] who I thought was representing me in all aspects of the case just not document printingI didn't know until the following day after I paid the and my wife asked mr [redacted] about someone being with us in Tennessee that we were only going to have papers printed and that it would cost more to have an attorney thereI paid the on a Friday afternoon, received the phone call from mr [redacted] Saturday afternoon who told me it was going to cost more for an attorney, I sent cancellation emails to everyone right after that (which he himself may not have received because while I was on the phone with him he told me he was getting new computers installed and couldn't send me the questionnaire I needed to fill out which is supposedly similar to a deposition)I didn't receive that email from him until Sunday afternoonI had asked to cancel services with them Saturday afternoon!!!