US Fitness Holdings

November 3, 2014Dear [redacted] :In response to your letter dated October 20, regarding the membership for [redacted] ***, we do believe she should be bound by her membership agreement, but as a courtesy have agreed to cancel her account and clear the balanceI have attached a signed copy of her agreement for your records.Please let me know if we can be of further assistance.Sincerely, Scott HSr VP, CFO

November 3, 2014Dear [redacted]:In response to your letter dated October 20, 2014 regarding the membership for [redacted], we do believe she should be bound by her membership agreement, but as a courtesy have agreed to cancel her account and clear the balance. I have attached a signed...

copy of her agreement for your records.Please let me know if we can be of further assistance.Sincerely,
Scott H.
Sr VP, CFO

Review: I've moved out of VA at the end of March 2013. I'm being charged to complete a contract that they cannot fulfill for services that they can no longer provide without unreasonable expectations (750 miles/ each way to go to the gym is unreasonable). When I lived in VA and was to lazy to go to the gym, that's understandable, but when you can't provide the services your charging me for that is not.Desired Settlement: I would like a refund for May through Oct gym payments OR a 6 month membership to a comparable gym in [redacted], Il.

Business

Response:

August 22, 2013

Dear **. [redacted]:

In response to your letter dated August 20, 2013 regarding the membership for **. [redacted], we do believe she should be bound by her membership agreement. **. [redacted] agreed to a 24 month membership with Sport & Health on November 15, 2011 and by signing her membership agreement, agreed to all policies and procedures within. I want to apologize for any confusion with regards to the termination policy, but we believe it is clearly listed within the terms.

I have attached her signed membership agreement for your records.

Please let me know if we can be of further assistance.

Sincerely,

Review: When my wife and I signed up at Regency Sport and Health club, the salesperson specifically told us that we had the ability to change or cancel the contract at any time. Now they are telling me that I can "remove the submember", but cannot cancel the contract, or even the "tennis Add-on" ($94 mo)

I should have known better than to have signed the contract without having a lawyer look at it, but that is impractical. There is no clear indication on the contract that it cannot be cancelled - there is no "Cancellation" clause in it. Only language that sets the term of the contract and the month to month nature after the initial period. Without this clause, it was easy to remember the deceptive salesman when he told us that we could "see how it goes ... and then we can change".

The accounting people have been courteous during this dispute, but have given me "canned" responses and not addressed why there is no CLEAR CANCELLATION POLICY on the contract.Desired Settlement: Cancel my membership

Add a clear cancellation policy to the contract

Consumer

Response:

.

Review: [redacted]

I am rejecting this response because:

The contract should be specifically clear that after 3 business days you cannot cancel except in the case of military transfer or medical condition. The member should have to acknowledge that regardless of what the salesman says, the member is bound for the year.

They also did not apologize for the deception or talk about a corrective training for the sales person or hwo they can prevent this in the future.

They removed the tennis membership because they know they were wrong (and lied). They do not want to acknowledge this or the deficiencies in their contract because then they could not trap unsuspecting clients.

Regards,

Consumer

Response:

They refuse to acknowledge that their practices are decptive. I only asked that they make a clear statement about cancellation.

Thank you for your help, please mark this as closed but that they did not satisfy their responsibility.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I signed up for a discounted month-to-month membership that was offered as part of an agreement between Sport&Health and my employer. I recently attempted to cancel my membership and was told that since I was cancelling before my one year anniversary, I would need to pay over $200 in early-termination fines. I have written documentation from the sales associate that states "no contract" and "no time commitment" as part of this special offer. These guarantees were the only reason I joined this fitness center. Regardless of this, Sport & Health does not appear to want to honor that agreement.Desired Settlement: I would like an apology from the business for their attempted extortion and I would like to cancel my membership without an early termination fee -- as I was originally told I could when joining (again, I have documentation).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while they have yet to apologize for their attempt to improperly fine me a $200+ early termination fee, I can find that this resolution is satisfactory to me.

Regards,

Review: I have joined this health club two times earlier, and was able to quit on a monthly basis, which I did. This time in late August I quit by filling out an online form (before you had to go into the health club to quit). I stopped going as of September 1 and then I just got a back bill with late fees in October. I called them to tell them I had filled out the online form and quit, but they said it was a yearly fee. When I signed up I made sure to ask that it was a month to month, as I had quit twice in the past. I have asked the Club twice for the contract and they never give it to me, just send me an overdue bill. I would never have joined the Club had I known it was a yearly sign up and I was told I could resign anytime (they didn't say I would have to pay though!). [redacted]Desired Settlement: I would like them to not charge me the $122.28 from when I had quit this Club. I never used the facilities as I was under the impression my online resignation was in force.

Business

Response:

November 3, 2014Dear [redacted]:In response to your letter dated October 20, 2014 regarding the membership for [redacted], we do believe she should be bound by her membership agreement, but as a courtesy have agreed to cancel her account and clear the balance. I have attached a signed copy of her agreement for your records.Please let me know if we can be of further assistance.Sincerely,Scott H.Sr VP, CFO