US Furniture Discount Inc

Customer received full order and reported one item been damaged, hence free replacement was sent with a subsequent request for an original damaged item been returnedAfter reporting an issue with a replacement dresser we had sent over a carpenter (no additional charge for a customer) who had fixed
the dresser and received payment for a job from our company via checkCustomer was sent a pre-paid shipping label for a return on 03/**/to send an unnecessary dresser back, we had agreed to schedule a pick up for *** on Saturday, 04/**/because that is the only day customer is available to ship back dresser, however on 04/**/15, days before *** pick up customer had responded with an expressed intent for a better solution for an order resolution besides the pick up of furniture and expressed total dissatisfactionCustomer was questioning the pricing variation for an additional night stand purchased, the response would be is that pricing is subject to a change based on manufacturer set standards for vendor's pricing which may change from time to time and we are unfortunately not able to control this processWe believe we had offered a fair additional re-compensation to a customer in amount of $for a damaged dresser taking into consideration that customer was offered free shipping and free repair service to the items been in customer's possessionIf the customer wished to find an amicable solution, we would kindly recommend a customer to package the items, subject to a return, into original packaging and return pieces to the address of our company for a replacement/or a refund, the restocking fees are to be applied, accordinglyCustomer was not limited to a return option, furthermore we had provided a return label for an unnecessary dresser already, as of now customer is having dressers in his possession, one is originally sent sent which was fixed by a carpenter, free of charge for a customer (courtesy service of our company) and second dresser (not-paid replacement dresser) which can be sent any time back via prepaid shipping labelIn additional, as a solution, in case customer wants to return whole bedroom set - all remaining pieces from a bedroom set such as bed, two night stands, mirror and originally sent dresser are to be send by a customer in original packaging(s) and return shipping is to be paid by a customer, respectfullyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In short, I ordered a bedroom set (bed, nightstand, dresser, and mirror) and an additional nightstandI spent roughly $1400, however everything with the exception of the dresser was delivered in working and in a presentable mannerThe dresser was not, I complained the first time and they sent a replacement dresserThe replacement dresser was also broken, they claim it was *** during delivery, but they sent someone out to attempt to fix the dresserThe dresser was not fixed totally, there were still flaws, so at this point I just asked for my money back for the dresserThey said that because it was a set they don't have a cost for the dresser alone and that they would give me $Not pleased with that I contacted the Revdex.comIt was agreed that if I returned the whole set in it's original packaging and pay for the shipping and handling that I could get a full refundThinking that the S&H would be about $and that I would atleast get $back I agreedHowever, when I got the quote from *** they quoted me $1,This is not fair, as I was only asking for about $1,I don't mind paying for all the other pieces, which would be $447.70, since I did not have an issue with those itemsBut the whole reason this was being sent back was because of a dresser that to ship will cost $Is there a way to have them pay for the broken dresser that was sent, and I pay for the S&H for the other items and get my full refund backPlease advise
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was repeatedly denied by US Furniture Discount, any assistance in regards to shipping the defective & incorrect color of futon back to themThat being said, how was I to get the futon returned without choosing a shipper & paying for it myself??? I tried for weeks to arrange return shipping with US Furniture Discount. Therefore, your response makes absolutely know senseIs anyone with US Furniture Discount actually reading & comprehending the dialog here? Are you going to reimburse my return shipping fee of $or not? The burden is totally on US Furniture Discount for the reason the futon had to be returnedWhy are we having difficulty here with understanding the circumstances?
Sincerely,
*** ***

Customer received full order and reported one item been damaged, hence free replacement was sent with a subsequent request for an original damaged item been returnedAfter
reporting an issue with a replacement dresser we had sent over a carpenter (no additional charge for a customer) who had fixed the dresser and received payment for a job from our company via checkCustomer was sent a pre-paid shipping label for a return on 03/**/to send an unnecessary dresser back, we had agreed to schedule a pick up for *** on Saturday, 04/**/because that is the only day customer is available to ship back dresser, however on 04/**/15, days before *** pick up customer had responded with an expressed intent for a better solution for an order resolution besides the pick up of furniture and expressed total dissatisfactionCustomer was questioning the pricing variation for an additional night stand purchased, the response would be is that pricing is subject to a change based on manufacturer set standards for vendor's pricing which may change from time to time and we are unfortunately not able to control this processWe believe we had offered a fair additional re-compensation to a customer in amount of $for a damaged dresser taking into consideration that customer was offered free shipping and free repair service to the items been in customer's possessionIf the customer wished to find an amicable solution, we would kindly recommend a customer to package the items, subject to a return, into original packaging and return pieces to the address of our company for a replacement/or a refund, the restocking fees are to be applied, accordinglyCustomer was not limited to a return option, furthermore we had provided a return label for an unnecessary dresser already, as of now customer is having dressers in his possession, one is originally sent sent which was fixed by a carpenter, free of charge for a customer (courtesy service of our company) and second dresser (not-paid replacement dresser) which can be sent any time back via prepaid shipping labelIn additional, as a solution, in case customer wants to return whole bedroom set - all remaining pieces from a bedroom set such as bed, two night stands, mirror and originally sent dresser are to be send by a customer in original packaging(s) and return shipping is to be paid by a customer, respectfullyThank you

Dear [redacted],Please contact the shipping carrier which was chosen for a return shipping service and claim a refund from them. As long as return shipping was created not by us, we can not interfere with a carrier of your choice and request a refund on your behalf.Thank you,US Furniture Discount Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In short, I ordered a bedroom set (bed, nightstand, dresser, and mirror) and an additional nightstand. I spent roughly $1400, however everything with the exception of the dresser was delivered in working and in a presentable manner. The dresser was not, I complained the first time and they sent a replacement dresser. The replacement dresser was also broken, they claim it was [redacted] during delivery, but they sent someone out to attempt to fix the dresser. The dresser was not fixed totally, there were still flaws, so at this point I just asked for my money back for the dresser. They said that because it was a set they don't have a cost for the dresser alone and that they would give me $100. Not pleased with that I contacted the Revdex.com. It was agreed that if I returned the whole set in it's original packaging and pay for the shipping and handling that I could get a full refund. Thinking that the S&H would be about $400 and that I would atleast get $1000 back I agreed. However, when I got the quote from [redacted] they quoted me $1,166.18. This is not fair, as I was only asking for about $1,400. I don't mind paying for all the other pieces, which would be $447.70, since I did not have an issue with those items. But the whole reason this was being sent back was because of a dresser that to ship will cost $777.23. Is there a way to have them pay for the broken dresser that was sent, and I pay for the S&H for the other items and get my full refund back. Please advise. [redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good day, wehad received a report about buyer been not satisfied with a process of a damageclaim been handled. We sincerely apologize for a mis-communication andnon-adequate comprehension on behalf of a shipping carrier and wish to correctit presently. The damage was reported after...

allowed time frame for a free replacementbeen processed. Hence we had to follow with a shipping carrier and after buyerhad reported damage - claim was filled immediately on behalf of a buyer. We hadexplained to a customer that damage claims for shipping carrier can takebetween 30-90 days to be finally resolved. Customer had agreed to wait, howeverhad inquired about advanced replacement option. We do apologize customer hadreceived an erroneous impression about level of our customer service, one of thepossible reasons for such, is that customer was communicating with us over thephone within National Holiday Recess Season, between Friday, September *, 2015- Monday, September *, 2015, wherein our office was closed and/or operating onlimited hourly and staff basis, therefore because of excessive call volume, callsmight had gone to a voice mail if the wait time period was not toleratedproperly. We always for an impeccable 24/7 service offered for all, domesticand international customers. Customer was advised that for a fastercommunication e-mail mode should be used. When customer was sending e-mails wehad offered full streamline responses within less than three hours, ifcontacted within business time frame, which were, in its turn, much appreciatedby the customer, as confirmed in attached e-mail correspondence stated. Whencustomer attempted to place an order for the same unit, thetransaction was not submitted correctly, or has been declined by card issuer. We have nocontrol in situations when payment method is been declined, and we had offeredto use an alternative payment method, if needed. As a courtesy of our company,we would like to inform a customer that we will be using a free replacementpackage for a table originally purchased, despite the fact damage was reportedafter allowed time frame, as per been stated and certified, to keep customer satisfied.Such courtesy act, in its turn, does not liberate a customer from shippingcarrier follow up in regards to the damage claim filled on behalf of acustomer. For example, if shipping carrier may be asking to present proof ofdamage on site, such must be shown for a proper verification, otherwise claimis to be declined. We, therefore, had approved a shipment of a replacementpackage and we kindly ask a customer to await a package in to be received in mailsoon. Thank you, US Furniture Discount Inc. ###-###-####

Dear [redacted],
Please contact the shipping carrier which was chosen for a return shipping service and claim a refund from them. As long as return shipping was created not by us, we can not interfere with a carrier of your choice and request a refund on your behalf.
Thank you,
US Furniture Discount Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because. AGAIN,The shipping co. did not damage the product. US FURNITURE DISCOUNT sent a defective product, as well as the wrong color. Please send a prepaid label ASAP! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Just to be clear, I am returning 1 bedroom set - bed, mirror, dresser, and 2 nightstands in original box at my expense for a full refund of $1,469.18. If they want the other dresser then they will be providing a return label as they never provided one per there statement, otherwise it will be trashed. If this is the correct understanding per complaint ID [redacted], then I will agree to the issue being resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because. AGAIN,
The shipping co. did not damage the product. US FURNITURE DISCOUNT sent a defective product, as well as the wrong color. Please send a prepaid label ASAP!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was repeatedly denied by US Furniture Discount, any assistance in regards to shipping the defective & incorrect color of futon back to them. That being said, how was I to get the futon returned without choosing a shipper & paying for it myself??? I tried for 4 weeks to arrange return shipping with US Furniture Discount. Therefore, your response makes absolutely know sense. Is anyone with US Furniture Discount actually reading & comprehending the dialog here? Are you going to reimburse my return shipping fee of $128.71 or not? The burden is totally on US Furniture Discount for the reason the futon had to be returned. Why are we having difficulty here with understanding the circumstances? 
Sincerely,
[redacted]

Good day, wehad received a report about buyer been not satisfied with a process of a damageclaim been handled. We sincerely apologize for a mis-communication andnon-adequate comprehension on behalf of a shipping carrier and wish to correctit presently. The damage was reported after allowed time...

frame for a free replacementbeen processed. Hence we had to follow with a shipping carrier and after buyerhad reported damage - claim was filled immediately on behalf of a buyer. We hadexplained to a customer that damage claims for shipping carrier can takebetween 30-90 days to be finally resolved. Customer had agreed to wait, howeverhad inquired about advanced replacement option. We do apologize customer hadreceived an erroneous impression about level of our customer service, one of thepossible reasons for such, is that customer was communicating with us over thephone within National Holiday Recess Season, between Friday, September *, 2015- Monday, September *, 2015, wherein our office was closed and/or operating onlimited hourly and staff basis, therefore because of excessive call volume, callsmight had gone to a voice mail if the wait time period was not toleratedproperly. We always for an impeccable 24/7 service offered for all, domesticand international customers. Customer was advised that for a fastercommunication e-mail mode should be used. When customer was sending e-mails wehad offered full streamline responses within less than three hours, ifcontacted within business time frame, which were, in its turn, much appreciatedby the customer, as confirmed in attached e-mail correspondence stated. Whencustomer attempted to place an order for the same unit, thetransaction was not submitted correctly, or has been declined by card issuer. We have nocontrol in situations when payment method is been declined, and we had offeredto use an alternative payment method, if needed. As a courtesy of our company,we would like to inform a customer that we will be using a free replacementpackage for a table originally purchased, despite the fact damage was reportedafter allowed time frame, as per been stated and certified, to keep customer satisfied.Such courtesy act, in its turn, does not liberate a customer from shippingcarrier follow up in regards to the damage claim filled on behalf of acustomer. For example, if shipping carrier may be asking to present proof ofdamage on site, such must be shown for a proper verification, otherwise claimis to be declined. We, therefore, had approved a shipment of a replacementpackage and we kindly ask a customer to await a package in to be received in mailsoon. Thank you, US Furniture Discount Inc. ###-###-####

Good afternoon,
We do apologize for all mis-communication.
We are glad to acquaint a customer with our hassle-free 30 days returns policy. 
Pre-paid shipping labels are been sent in case order is arriving damaged, hence we are filling a damage report with a shipping...

carrier. As of today, 02.**.2016 no evidence of damage was received from a customer. RMA had been submitted and sent for a review already. Customer is required to follow up with our standard returns policy to obtain a full refund.
Please return an item in original condition to the identified address.
Best Wishes
Customer Care
US Furniture Discount Inc.

Good afternoon,We do apologize for all mis-communication.We are glad to acquaint a customer with our hassle-free 30 days returns policy. Pre-paid shipping labels are been sent in case order is arriving damaged, hence we are filling a damage report with a shipping carrier. As of today,...

02.**.2016 no evidence of damage was received from a customer. RMA had been submitted and sent for a review already. Customer is required to follow up with our standard returns policy to obtain a full refund.Please return an item in original condition to the identified address.Best WishesCustomer CareUS Furniture Discount Inc.

Review: I ordered a table, it arrived damaged, so I contacted the company. They filed a claim with the [redacted] and said it could take several months to reach a decision. Meanwhile, I needed a table because I have company coming to town, so I ordered another table from their website. They cancelled my order and claimed there was an issue with billing, which is a complete lie because I used the same info as the first time I ordered, which went through without an issue. I sent them emails and called their customer service, which no one answered and it went to a voicemail. This company has the worst customer service I've ever experienced! I just want my money back so I can shop somewhere else.Desired Settlement: If they can't take my payment and ship me the correct table, then I just want my money back.

Business

Response:

Good day, wehad received a report about buyer been not satisfied with a process of a damageclaim been handled. We sincerely apologize for a mis-communication andnon-adequate comprehension on behalf of a shipping carrier and wish to correctit presently. The damage was reported after allowed time frame for a free replacementbeen processed. Hence we had to follow with a shipping carrier and after buyerhad reported damage - claim was filled immediately on behalf of a buyer. We hadexplained to a customer that damage claims for shipping carrier can takebetween 30-90 days to be finally resolved. Customer had agreed to wait, howeverhad inquired about advanced replacement option. We do apologize customer hadreceived an erroneous impression about level of our customer service, one of thepossible reasons for such, is that customer was communicating with us over thephone within National Holiday Recess Season, between Friday, September *, 2015- Monday, September *, 2015, wherein our office was closed and/or operating onlimited hourly and staff basis, therefore because of excessive call volume, callsmight had gone to a voice mail if the wait time period was not toleratedproperly. We always for an impeccable 24/7 service offered for all, domesticand international customers. Customer was advised that for a fastercommunication e-mail mode should be used. When customer was sending e-mails wehad offered full streamline responses within less than three hours, ifcontacted within business time frame, which were, in its turn, much appreciatedby the customer, as confirmed in attached e-mail correspondence stated. Whencustomer attempted to place an order for the same unit, thetransaction was not submitted correctly, or has been declined by card issuer. We have nocontrol in situations when payment method is been declined, and we had offeredto use an alternative payment method, if needed. As a courtesy of our company,we would like to inform a customer that we will be using a free replacementpackage for a table originally purchased, despite the fact damage was reportedafter allowed time frame, as per been stated and certified, to keep customer satisfied.Such courtesy act, in its turn, does not liberate a customer from shippingcarrier follow up in regards to the damage claim filled on behalf of acustomer. For example, if shipping carrier may be asking to present proof ofdamage on site, such must be shown for a proper verification, otherwise claimis to be declined. We, therefore, had approved a shipment of a replacementpackage and we kindly ask a customer to await a package in to be received in mailsoon. Thank you, US Furniture Discount Inc. ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a bedroom set on March **, 2015 and since the day I ordered the set I have been having issue after issue. The first delivery made, the dresser was broken. After speaking to them, they sent me another one. The second dresser was also broken. They originally offered me a refund and then they wanted to try to send a carpenter out to try to fix the dresser(s). I wasted a day to allow them to try and fix the issue, however the dresser is not completely fixed. Now they are trying to offer me $100 for my troubles, when for one S&H alone costed about $175. Also, I have been taking up space in my garage for not one but two dressers. I boxed back up both dressers, as they said all returned items must be in original packaging, however, the carpenter ended up re-opening to the point where I cannot repackage it for the 2nd time. I was also told that they would give me a [redacted] label Friday April **, 2015 for pick-up Saturday April **, 2015. Neither of that happened. They have told me twice since April *, 2015 that they are out of this item, though there website shows it as being available. When asked how much the dresser alone was, they're telling me that's not available as the set was sold together. My issue is that I was not given what was paid for. I have paid for a set and was given a partial set, and they insult me by offering me $100.

I was also charged $394 for an additional nightstand, that came broken and was listed for under $200. At this point I have told them if they can't give me what I paid for, then give me back my money and come pick up everything. I ordered a set and that's what I want.

As of April **, 2015, I cannot get a response. I asked them for a better solution then the $100, but no response. At this point, I do not want to deal with them and there products at all.Desired Settlement: I want them to come pick up there stuff and give me a refund. I tried to be reasonable and allow them to try and replace the items and even try to fix it, but neither instances were successful. As was stated by them, I ordered a set, which wasn't provided, so I think it's fair to give me a refund on my purchase.

Business

Response:

Customer received full order and reported one item been damaged, hence free replacement was sent with a subsequent request for an original damaged item been returned. After reporting an issue with a replacement dresser we had sent over a carpenter (no additional charge for a customer) who had fixed the dresser and received payment for a job from our company via check. Customer was sent a pre-paid shipping label for a return on 03/**/15 to send an unnecessary dresser back, we had agreed to schedule a pick up for [redacted] on Saturday, 04/**/15 because that is the only day customer is available to ship back dresser, however on 04/**/15, 2 days before [redacted] pick up customer had responded with an expressed intent for a better solution for an order resolution besides the pick up of furniture and expressed total dissatisfaction. Customer was questioning the pricing variation for an additional night stand purchased, the response would be is that pricing is subject to a change based on manufacturer set standards for vendor's pricing which may change from time to time and we are unfortunately not able to control this process. We believe we had offered a fair additional re-compensation to a customer in amount of $100 for a damaged dresser taking into consideration that customer was offered free shipping and free repair service to the items been in customer's possession. If the customer wished to find an amicable solution, we would kindly recommend a customer to package the items, subject to a return, into original packaging and return pieces to the address of our company for a replacement/or a refund, the restocking fees are to be applied, accordingly. Customer was not limited to a return option, furthermore we had provided a return label for an unnecessary dresser already, as of now customer is having 2 dressers in his possession, one is originally sent sent which was fixed by a carpenter, free of charge for a customer (courtesy service of our company) and second dresser (not-paid replacement dresser) which can be sent any time back via prepaid shipping label. In additional, as a solution, in case customer wants to return whole bedroom set - all remaining pieces from a bedroom set such as bed, two night stands, mirror and originally sent dresser are to be send by a customer in original packaging(s) and return shipping is to be paid by a customer, respectfully. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Just to be clear, I am returning 1 bedroom set - bed, mirror, dresser, and 2 nightstands in original box at my expense for a full refund of $1,469.18. If they want the other dresser then they will be providing a return label as they never provided one per there statement, otherwise it will be trashed. If this is the correct understanding per complaint ID [redacted], then I will agree to the issue being resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In short, I ordered a bedroom set (bed, nightstand, dresser, and mirror) and an additional nightstand. I spent roughly $1400, however everything with the exception of the dresser was delivered in working and in a presentable manner. The dresser was not, I complained the first time and they sent a replacement dresser. The replacement dresser was also broken, they claim it was [redacted] during delivery, but they sent someone out to attempt to fix the dresser. The dresser was not fixed totally, there were still flaws, so at this point I just asked for my money back for the dresser. They said that because it was a set they don't have a cost for the dresser alone and that they would give me $100. Not pleased with that I contacted the Revdex.com. It was agreed that if I returned the whole set in it's original packaging and pay for the shipping and handling that I could get a full refund. Thinking that the S&H would be about $400 and that I would atleast get $1000 back I agreed. However, when I got the quote from [redacted] they quoted me $1,166.18. This is not fair, as I was only asking for about $1,400. I don't mind paying for all the other pieces, which would be $447.70, since I did not have an issue with those items. But the whole reason this was being sent back was because of a dresser that to ship will cost $777.23. Is there a way to have them pay for the broken dresser that was sent, and I pay for the S&H for the other items and get my full refund back. Please advise. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a dining room table online from [redacted] which I never received.Payment was made through [redacted].I received an email from the seller stating the item was TEMPORARILY on back order and would ship at a later date.I informed both the seller and [redacted] that because the item was out of stock that I wanted my acct credited back because that particular table cant be restocked because it has been discontinued by the manufacturer.The seller agreed to cancel the order via email to me.[redacted] began an investagation regarding crediting back my acct and the funds in the amt of 182.76 were put on hold by [redacted] until they looked further into this matter.The seller responded to [redacted] that he supposedly shipped the out of stock discontinued table and provided [redacted] with a tracking#.[redacted] gave me the tracking# and when I tracked the package associated with that tracking# I was informed by [redacted] that US Furniture Discount Inc was not the sender, that the package wasnt addressed to my name that it was addressed to [redacted],it wasnt addressed to my address which is [redacted] it was addressed to [redacted] and that was the confirmed by [redacted] address where that package was delivered.I provided [redacted] with documentation from [redacted] to prove this info.[redacted] also provided proof that the packaged only weighed 3 lbs so how could this package contain a dining room table! [redacted] then sent the seller an email to verify the tracking# that the seller gave them was correct.The seller responded to [redacted] that it was the correct tracking info.I told [redacted] to verify thru [redacted] any documentation that they receive from the seller since the business doesnt appear to be legite because you can never reach them by phone and they arent responding to any of my emails regarding item not received nor did they provide me with any shipping info.[redacted] told me today that they still havent contacted [redacted] to confirm that the documented proof from [redacted] I sent them is correct infoDesired Settlement: I want the acct charged for the item not received credited back for the full amt the acct was [redacted] Credit acct# ending in [redacted]