[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I hope that the Revdex.com can help monitor to make sure that US Global Mail takes the steps and submits the necessary paperwork to make sure that I can change my address through the [redacted] and begin to have it forwarded immediately.
Dear [redacted]Our sincere apologies for the delay on your check. I checked with customer service and the refund was submitted but somehow the accountant missed sending the check. We've taken steps to ensure this never happens again and rectified it - please see a copy of the attached check that is...
being mailed out today, via [redacted] so you will have it tomorrow. [redacted] [redacted] (tracking will start showing after 6pm when [redacted] picks up the package)Again, this should not have happened. It was an oversight and we apologize for the inconvenience. Best Regards,Tashi N.CEO, US Global Mail.
Good day,
Our sincerest apologies that our service did not meet our customer
expectations
Our goal at US Global Mail is always make sure first and foremost that our
customers are taken care of in a timely manner
The first shipment was never charge to Mr[redacted]
account as there was delay
in the warehouse that was no fault of his ownThat shipment was upgrade from [redacted] priority
mail to [redacted]
On the second shipment the credit card decline and so the shipment was not
sentThe invoice was paid on a Friday nightWe are close on the weekend and
so on the next business day which was the Monday morning the shipment was not only
shipped but it was upgraded from [redacted] first class mail to [redacted] express mail
This shipment has already been delivered
As requested the customer account has been closed and a refund will be granted
The customer will be contact for a mailing address where the check can be
sent since the original invoice cannot be refunded because it has been
pass days
Please see attach for documents showing that we were in communication with the
customer trying to resolve the issue and concern of the customer
Charmaine [redacted]Office Manager281-596-X201US Global Mail
Good afternoon [redacted] I wanted to check that your received my correspondence from yesterday about the $100 check we sent [redacted].[redacted] tracking shows it should be delivered today. [redacted]
Best Regards,Tashi NCEOUS GLOBAL MAIL
Good day,We are sorry to hear that this customer was not satisfied with our service.[redacted] is a federal business and we in no way shape or form have a contract with them. We cannot even negotiate special rates with them. When placing a shipment request our customers have full control over...
how they would like they item ship. They get to see all the carriers, the price, the transits time and whether it comes with tracking or not before the shipment request is completed.In this case the customer chose [redacted] non trackable service. Once we process this shipment and give it to [redacted] we have no way or control over how it is handle by them.Please see below all email correspondence with Mr. [redacted] in trying to resolve the issue.support@usglobalmail com posted 2 days ago Start a Ticket: Returned Mail
NOTE: This message was sent through the contact form. The user who sent this is not verified or authenticated. Please confirm actions before performing them.
Email: [redacted]
Name: [redacted]
Box: [redacted]
Hi, I just saw on my Inbox a returned mail sent from you with some letters that I was expecting to receive. I paid for the shipping and this piece of mail was never delivered to my current address as all the others. I am not expecting to pay for this shipping for a second time. Is there a way for you to scan the letter or re send ? Thanks and regards, [redacted]. posted 2 days ago
Hello [redacted], Thank you for your email.Unfortunately, the [redacted] will not refund the cost of postage paid for the shipment, nor will they let us ship it again for free. We
can scan the contents of the letter( Standard scan fees will apply ),
or you can place a new shipment request for the letter ( Standard
shipping fees will apply ).Please let us know if you have any questions. [redacted] posted 2 days ago
Well, I have requested the shipment, paid for it and never got the mail. I
understand that Global Mail also did their job but because this service
has a considerable price I expect that Global Mail takes responsibility
for the provision of the service that customers pay for. I am also sure
that for being a big customer Global Mail has leverage with [redacted] that
failed to deliver the mail to negotiate a discount. This said, I would
like to request that you please resend it at no cost. Thanks and regards, [redacted]. posted yesterday
[redacted], I do understand your frustration with this matter however we receive no discounts with the [redacted] for shipping items.The
[redacted] simply does not care if we buy millions of dollars worth of
postage per year. They treat us just as they would treat you in this
scenario. Also, please take a look at our terms of service agreement, which you agreed to when you started the service. https://www.usglobalmail.com/policy/terms-service/At this time we have refunded his account the $5.28 and we do understand if he wishes to close his account if he is not happy with our service. Again our goal is to make sure all of our customers are satisfy.Please do not hesitate to contact us should you have any questions or need further information. Sincerely,Charmaine Office ManagerUS Global Mail - Your Personal ShipperSince 1999. A+ Revdex.com Rating+1(281) 596-8965 office+1(281) 596-0119 [email protected] Forwarding | Expat Solutions | FulfillmentJoin us on [redacted] at www.[redacted].com/usglobalmail[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I hope that the Revdex.com can help monitor to make sure that US Global Mail takes the steps and submits the necessary paperwork to make sure that I can change my address through the [redacted] and begin to have it forwarded immediately.
Dear [redacted]Our sincere apologies for the delay on your check. I checked with customer service and the refund was submitted but somehow the accountant missed sending the check. We've taken steps to ensure this never happens again and rectified it - please see a copy of the attached check that is...
being mailed out today, via [redacted] so you will have it tomorrow. [redacted] [redacted] (tracking will start showing after 6pm when [redacted] picks up the package)Again, this should not have happened. It was an oversight and we apologize for the inconvenience. Best Regards,Tashi N.CEO, US Global Mail.
Good day,
Our sincerest apologies that our service did not meet our customer
expectations
Our goal at US Global Mail is always make sure first and foremost that our
customers are taken care of in a timely manner
The first shipment was never charge to Mr[redacted]
account as there was delay
in the warehouse that was no fault of his ownThat shipment was upgrade from [redacted] priority
mail to [redacted]
On the second shipment the credit card decline and so the shipment was not
sentThe invoice was paid on a Friday nightWe are close on the weekend and
so on the next business day which was the Monday morning the shipment was not only
shipped but it was upgraded from [redacted] first class mail to [redacted] express mail
This shipment has already been delivered
As requested the customer account has been closed and a refund will be granted
The customer will be contact for a mailing address where the check can be
sent since the original invoice cannot be refunded because it has been
pass days
Please see attach for documents showing that we were in communication with the
customer trying to resolve the issue and concern of the customer
Charmaine [redacted]Office Manager281-596-X201US Global Mail
Good afternoon [redacted] I wanted to check that your received my correspondence from yesterday about the $100 check we sent [redacted].[redacted] tracking shows it should be delivered today. [redacted]
Best Regards,Tashi NCEOUS GLOBAL MAIL
Good day,We are sorry to hear that this customer was not satisfied with our service.[redacted] is a federal business and we in no way shape or form have a contract with them. We cannot even negotiate special rates with them. When placing a shipment request our customers have full control over...
how they would like they item ship. They get to see all the carriers, the price, the transits time and whether it comes with tracking or not before the shipment request is completed.In this case the customer chose [redacted] non trackable service. Once we process this shipment and give it to [redacted] we have no way or control over how it is handle by them.Please see below all email correspondence with Mr. [redacted] in trying to resolve the issue.support@usglobalmail com posted 2 days ago Start a Ticket: Returned Mail
NOTE: This message was sent through the contact form. The user who sent this is not verified or authenticated. Please confirm actions before performing them.
Email: [redacted]
Name: [redacted]
Box: [redacted]
Hi, I just saw on my Inbox a returned mail sent from you with some letters that I was expecting to receive. I paid for the shipping and this piece of mail was never delivered to my current address as all the others. I am not expecting to pay for this shipping for a second time. Is there a way for you to scan the letter or re send ? Thanks and regards, [redacted]. posted 2 days ago
Hello [redacted], Thank you for your email.Unfortunately, the [redacted] will not refund the cost of postage paid for the shipment, nor will they let us ship it again for free. We
can scan the contents of the letter( Standard scan fees will apply ),
or you can place a new shipment request for the letter ( Standard
shipping fees will apply ).Please let us know if you have any questions. [redacted] posted 2 days ago
Well, I have requested the shipment, paid for it and never got the mail. I
understand that Global Mail also did their job but because this service
has a considerable price I expect that Global Mail takes responsibility
for the provision of the service that customers pay for. I am also sure
that for being a big customer Global Mail has leverage with [redacted] that
failed to deliver the mail to negotiate a discount. This said, I would
like to request that you please resend it at no cost. Thanks and regards, [redacted]. posted yesterday
[redacted], I do understand your frustration with this matter however we receive no discounts with the [redacted] for shipping items.The
[redacted] simply does not care if we buy millions of dollars worth of
postage per year. They treat us just as they would treat you in this
scenario. Also, please take a look at our terms of service agreement, which you agreed to when you started the service. https://www.usglobalmail.com/policy/terms-service/At this time we have refunded his account the $5.28 and we do understand if he wishes to close his account if he is not happy with our service. Again our goal is to make sure all of our customers are satisfy.Please do not hesitate to contact us should you have any questions or need further information. Sincerely,Charmaine Office ManagerUS Global Mail - Your Personal ShipperSince 1999. A+ Revdex.com Rating+1(281) 596-8965 office+1(281) 596-0119 [email protected] Forwarding | Expat Solutions | FulfillmentJoin us on [redacted] at www.[redacted].com/usglobalmail[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.