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US Global Tech

500 Hollywood Blvd. Suite 503, Hollywood, Florida, United States, 33020

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Reviews Computer Repair, Computer Consultant US Global Tech

US Global Tech Reviews (%countItem)

I called Hewlett Packard which I had a contract with on my printer They transferred me to US Global saying they were a subsidiary of HP. Obviously not
Date was 12/14/19. I called Hewlett Packard at what I thought was the Support number. They answered "HP Support." When I explained the problem I was having with my printer, they said I had many viruses and would have to transfer me to US Global Tech who handles all that sort of problems for HP. US Global took over the support from here. I had no reason to believe it was a scam. They took over the computer for several hours. I was told by the speaker, Tom Smith, that even though I had a contract with HP, this would cost either $99.95 for a
30-day warranty or $249.95 for one year because this was over and beyond what any contract would cover. I felt I had no choice. They took my credit card information which was Vantage Credit Union in the amount of $249.95.They gave me this order number: XXXXXXXXXX and gave me this phone to call them: XXX-XXX-XXXX. Although the card number has been changed, I would rather not give the credit card information unless absolutely necessary. The next day, the problem still existed. I called the number they gave me, and again, they took over the computer and worked on it. The printer actually worked briefly, but the next day, it stopped working. I called again. They worked on it again and said it was fixed, but it wasn't. They said I probably needed a new router. I called my Internet provider. They asked for the name of the company that told me all this. I gave them the information, and they said I had not talked with HP at all and that this was all a scam. I called Vantage Credit Union immediately to inform them. They took all the information and sent me a fraud report to fill out and return which I did immediately. I was also given by my Internet Provider, MOKANCOMM, the real number to Hewlett Packard. I called them, and when I could get a person, I explained what had happened to me, and they confirmed that they had never heard of or used US Global Tech. In the mean time, we did all we were told to do: change all bank accounts and credit cards because they had access to my computer. Vantage Credit Union called me today 12/31/19, and said this was not fraud because I gave the information to the company and all I could do was report it to the Revdex.com. Yes, I gave the information to them because I thought I was talking to Hewlett Packard. If that's not fraud, then I guess I don't know the legal definition. We are senior citizens and are on a fixed income. It was a difficult amount to spend, but since we do everything in the way of banking and bill pay on our computer and printer, we felt we could pay this off in time and it would be worth it because we would have a working computer and printer. We were advised by our Internet provider to take our computer to Best Buy and have their Geek Squad clean up our computer. They removed some viruses and malware and installed a security. That cost was $163.64. Account number: BBYTTSXXXXXXXXXXXXX. They also confirmed that this was a scam and they removed everything the scammers put on, so there was no way they could get back in our computer. I want to dispute this charge on my credit card with Vantage Credit Union. This has all made me very leery about giving out any kind of information. If you need more information or my credit card number, please email me or call me. It is obvious to me that these scammers prey on senior citizens. Thank you

Desired Outcome

I feel I should get a refund of the $249.95 charged to us for this service that was not only not provided but malware was installed on my computer I am assuming to gain further income from this scam. I also feel I should receive restitution in the amount of $163.64 that was needed to return my computer to working order getting rid of all viruses and malware. Best Buy's Geek Squad provided that service.

US Global Tech Response • Jan 10, 2020

's account has already been refunded on January 3. The full amount has been refunded back to her account.

Please be assured that NO MALWARE was installed on her computer. Everything we use are all clean and scan softwares and they can be checked via the control panel.

Thank you.

Customer Response • Jan 13, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this company's response; however, malware was found on my computer. I feel I had no choice but to have my computer cleaned out, and that was at my expense as stated in the complaint. After contacting the real Hewlett Packard, they stated they had never used this company and never heard of them. They reaffirmed along with my Internet provider that I had been scammed. United Global Tech misrepresented themselves as a subsidiary of Hewlett Packard, and in my opinion, that represents fraud. This company did act in good faith in refunding my initial payment. The fact, I had to have my computer cleaned out, is my own fault, but I would advise anyone needing to have their computer worked on, to avoid this company and to be very leery of any company wanting to take over their computer and charge them these kinds of fees. I have learned a good lesson!

Had a problem with AdBlock on some sites that I could not access because of the program. Received a prompt response from Melony to the e-mail I had sent, she resolved my problem in a matter of minutes.
I am very pleased with the service provided. Glad to have found them.

My computer was so corrupted, that I couldn't even remove Mc Afee for a clean installation of Norton 360. My technician identified and corrected all of the corrupted files, while removing Mc Afee. He explaining the issues, and fixed the problems as I watched. My computer is now working better than ever, and I was able to to securely install Norton 360 myself!. I do not work for US Global Tech!

I had a problem connecting my Apple 8 phone to my computer so I ask for Apple support and up pops a chat screen with what I though was an apple support technician the technician said I had some hard drive problem and they need access to my computer to fix the problem. I explained to the technician that I only had one hour to fix the problem to which she said no problem and so they started running some diagnostics, an hour and 45 minutes later I said that I needed to leave and got no response. about an hour later I get a text that says they needed more time to resolve the problem and they finally logged off. I still have no idea what they did and I'm very concerned about the safety of my personal data as I have no idea who this company is because they definitely are not Apple support.

My Mac Machine got hacked right before my very eyes and I could hardly believe it. They even had the nerve to use red, white , and blue colors and made it look like it was the real service support for Mac Support.

I was smart enough to know that Mac does not support the machine after one year unless you buy an outrageous warranty program.

So I called the only person I trust. That is Melanie. Melanie I have 100 percent , total trust and faith in. She is outstanding, and she puts my mind to ease.

She is a top notch, ace of a Computer Technician. She fixed the problem, and knew exactly what to do. Thank you again Melanie. Super job.

The best service a person could ask for! Very patient and stayed with me working to find solutions. Thank you!

This company scammed me by somehow putting their phone number on a page I went to (Norton Symantec) that I have a membership with.
On 8/11/2018 I signed on to my Norton by Symantec account to chat about an issue I was having. No chat window opened up. I tried signing on again with same results. Only this big page with a phone number to call about issues. I called the number. The woman identified herself as being with US GLOBAL TECH and said they worked with Norton to assist customers with issues. She ran a scan on my computer and said my computer was infected and it would be $249.95 to fix it. That included 1 year coverage for 3 computers. I explained my current coverage was for 10 devices. She said they only offered 3 now. They took remote access to my computer for hours to "fix" it. Asked for my login password..which I have changed. A man called once saying he was making progress and asked if I was watching, which I was. After they were finished I continued with an uneasy feeling. Next morning I contacted Norton who informed me they were in no way associated with them. They removed suspicious files that had been downloaded to my computer. Interestingly *** who initiated it all XXX-XXX-XXXX ext *** called while I was on with Norton and asked if my computer was running ok. I told her I knew it was a scam and would be filing with my bank to get my money back. She said no need she would refund it. Charge still pending in my account. I have been working on changing all my passwords.

Desired Outcome

My money back. SHUT BUSINESS DOWN BEFORE THEY SCAM OTHERS!!

US Global Tech Response • Sep 24, 2018

Forwarded message
From: US Global Tech
Date: Sat, Sep 22, 2018 at 12:50 AM
Subject: Re: Case# : *** vs. US GLOBAL TECH
To: Kirby Borja
Cc:

Good day,

Ms. signed up for our Premium Support subscription which allows her to use our services for one year with an additional warranty period of 3 months after the 1 year support period. This subscription type also entitles Ms. for an antivirus program of her choice (up to 3 devices) that can be installed and activated on her supported 3 devices when she chooses to. Our team had worked on her computer and resolved the concern per our process. She then complained that she feels that her computer issues were not fixed and that she thought we were Norton and asked for a refund, which was requested for her. The refund was completed per our records on the 13th of August, 2018.

Following are some additional information we would like to put forth to refute Ms. statements and to possibly explain her way of thinking.

The $249.95 is not the price to fix her concerns. It is the fee to sign up for a 1 year subscription plan for unlimited support within that time-span. The coverage does include antivirus for 3 devices because the subscription plan is good for 3 devices only. We choose not to antivirus coverage for more than 3 devices as a coverage of say 10 devices would necessitate us having to do work for the devices that may not be covered by the subscription plan when customer may have issues with the antivirus then. For example, if we give antivirus for 10 devices and the coverage plan is for 3 computers, we would be forced to work on the 4th or fifth devices should a customer need assistance with those. This is not optimal for our support team especially since the antivirus costs is already part of the subscription payment.

We did take remote control access of her computer. This is the nature of our support; we are a technical support remote solutions company. This means that our services are done via remote services over the internet.

We do ask for customers login passwords if they are willing to give it. It is not a yes or no proposition. The reason we ask is because the remote solutions tool that we use asks for that to be entered to continue the session that we are in when are fixing the customers computer. This only happens when we restart the computer which is a critical part of the process as the reboot process allows for the computer to "let go" of the infections or programs related to them. Customers can choose not to give it to our technicians, when they do choose not to, we call them to enter the password on their end so that we can continue with our session. We also would like to make the point that the login password or login PIN code are easily changed, which we also explain to customers when they ask if the password sharing compromises them. In addition, we choose to use a tool that requires a password to be entered as opposed to other tools or services which allow continuous sessions without passwords as the password requirement allows more control for our customers. They can choose not to enter it and our technicians will not be able to continue to control their computers remotely. This is in addition to the fact that the customers can end the session anytime on their end. The remote control is good for one session only and if ended for any reason (from the customers end or on our end) it cannot be continued without having to create a new session, the old one cannot be recovered and the customer computer is free from control.

We did remove suspicious files and infections from her computer. We even sent her a report and sent screenshots for the infections prior to removing them. One of the last tools that we used even detected more than 280 infections. This is after we had already worked on the computer for a couple of hours and significantly removed a number of critical infections on her computer.

We categorically deny that we had done anything untoward or malicious against Ms.. She was 100% percent aware that she was doing it with US Global Tech as it is part of the required script to advise her of who we are before proceeding with an order. The order form itself is processed on our website which she saw. At the end of the call that we had reviewed our representative also did a summary of what she had signed up for. Ms. was also fully refunded the amount that she had paid us when she requested for a refund. Again, this is after substantial work was done by us on her computer as document by the work report we sent her with screenshots depicting some of the infections we had removed.

We would also like to note that we have thousands of customer surveys showing how our customers are satisfied with our work. These surveys are in different platforms like trustpilot.com and shopperapproved.com.

To close, our position is that we did not scam Ms. as she claims and that we in fact has done significant work on her computer to resolve the issues that we were able to find in it while also honoring our customer satisfaction guarantee by processing a full refund after she had asked for one.

Please do advise us if there is anything else that we can assist your esteemed organization with regards to this concern.

Sincerely,

The Techs from US Global Tech
(XXX) XXX-XXXX
Pompano Beach, Florida
XXXXX USA

wonderful service when u need it anytime perfecto

US Tech Support is a fantastic support to have. Any time I have a problem they are always there to help me with kindness and are very knowledgeable and polite. I had Melony G. as my helper today and she is wonderful. In fact all the techs are great.

Excellent and pleasant experience with service tech who cleaned out my malware and charged me a fair price. I will use again !

Excellent service!!

I purchased AVG in April 2018 for this computer and basically the same for my other computer in May 2018. Still received notices on both computers that scanning not complete and so called to complain that the programs were not working. Melanie was my first tech to help clean up my mess and get everything straightened out along with the assistance of another tech for my 2nd computer. They are both super terrific techs and I thank God that they were able to clean up my computers. l0 stars to each of them!!!!!!!!

Excellent service. We are able to recover my Kaspersky and aol account in no time. Thanks to Charlie and his knowledge in computer. Outstanding customer service.

Told they could fix my computer and did temporarily. Now they are saying that it is the hard drive although they told me that it was great.
March 14, 2018
US Global Tech

Dear ***,

We have received your order and will be processing it shortly. The details of the order are below:

Order Number: XXXXXXXXXX

Product/Service: Tech Support - Premium Support
First Payment Amount: $149.95 USD
Recurring Amount: $249.95 USD
Billing Cycle: Annually

Total Due Today: $149.95 USD

You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order.

US Global Tech
24/7 Support Line: (XXX) XXX-XXXX

My computer was acting very poorly. I had viruses on it and contacted US Global Tech. They remoted into my computer and assured me that they could fix it and also install an antivirus with a year's subscription for the above agreed upon amount. They worked on it and it worked great for a few days and then I had to call them again. This went back and forth many times. It got so that every time I rebooted the computer I had to call them. It would work really good after they worked on it for a week or more until I shut it down which they told me that I should be shutting it down periodically. Each time they would say that it was probably the hard drive until they actually got on and looked at the specs and then they would say no it was not the hard drive it must be a really bad virus. Well they apparently got tired of working on it because now they are not even trying to get on. They just told me that I needed to buy a new computer. It was just 2 weeks ago that they told me that the hard drive was fine. When I mentioned to them that they assured me that they could fix it and that I paid for a year's subscription to McAfee only 5 weeks ago all they could do was apologize.

Desired Outcome

I would like a refund of my money or at least 3/4 of it.

Customer Response • May 02, 2018

My husband was able to discover what the likely problem was with the computer so I called them back and they listened to me and made some changes. Things are going okay currently but it only proved my point that there is nothing wrong with my computer. It was the antivirus that they installed which is not compatible with Windows 10. I am okay with holding off on this complaint at this point. Thank you for your help.

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Address: 500 Hollywood Blvd. Suite 503, Hollywood, Florida, United States, 33020

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