This was our third and final experience with US Granite We were replacing floor tiles in part of our main floor and since we had been satisfied with US Granite in the past, we decided to use them for our latest project Everything except the installation (done by a contractor of US Granite) went wrong My email with measurements was held in the salesperson's junk mail for a week Installation date was changed On the new installation date we were never notified that installation would not occur on that date, eitherWhen installation began, we discovered that the wrong tile had been deliveredFinally, installation was done over the course of nights with the installers staying past 11PM on some nightsThe final straw was when I insisted to talk to the owner before making my final payment to make him aware of my dissatisfaction with the handling of the order When the owner called me, he wound up screaming at me on the phone to such an extent that I had to hang up on him (Hardly appropriate behavior for a business owner.) I wound up paying $less for the $job as a result of my dissatisfactionSince the money aspect of this was not my primary concern, I let the matter close with that However, others should know that when dealing with this company Murphy's Law is very likely to apply
This was our third and final experience with US Granite We were replacing floor tiles in part of our main floor and since we had been satisfied with US Granite in the past, we decided to use them for our latest project Everything except the installation (done by a contractor of US Granite) went wrong My email with measurements was held in the salesperson's junk mail for a week Installation date was changed On the new installation date we were never notified that installation would not occur on that date, eitherWhen installation began, we discovered that the wrong tile had been deliveredFinally, installation was done over the course of nights with the installers staying past 11PM on some nightsThe final straw was when I insisted to talk to the owner before making my final payment to make him aware of my dissatisfaction with the handling of the order When the owner called me, he wound up screaming at me on the phone to such an extent that I had to hang up on him (Hardly appropriate behavior for a business owner.) I wound up paying $less for the $job as a result of my dissatisfactionSince the money aspect of this was not my primary concern, I let the matter close with that However, others should know that when dealing with this company Murphy's Law is very likely to apply