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US Green Energy Technologies Reviews (5)

US Green Energy installed my solar system about years agoI needed to repair my roof and they were there right away to take off all solar panels and the roof attachmentsAbout a month later they came back to reinstall all of the panels and to add moreThey are great to work with and are always ready to accommodate my schedule as to the taking off and reinstallation of the panels I will always use them again Bob Seelos- Mission Hills area

We have been incredibly happy with the service and products we have from US Green We have: solar, the whole house fan, artificial turf, and the water conservation device The solar was incredibly easy to finance and we received a nice federal tax refund We send almost nothing to SDG&E each month, only what we use in gas The best part is that US Green continues to track our solar production; it’s been four years since installation and we continue to receive phone calls and emails with updates Now that is customer service! We love our turf in both the front and back yards No more watering or mowing and it looks beautiful every day! We have a dog, but the turf is easy to maintain; twice a year we put down new absorbent No odor! The whole house fan is a great way to air-out the upstairs We simply open windows on both sides of the house and turn on the fan It silently and quickly works to pull in cool, fresh air We use it throughout the year When we did have a small problem, US Green sent a representative right away We find they are easy to contact and quick to help We would highly recommend US Green for any of your solar and turf needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated in my original complaint, US Green damaged significant portions of my roof Not only did this damage lead to water penetration into my home, it also impacted a significant area of my roof and altered the look of my roof which may impact the value of my home The tone of US Green’s response is very indicative of their conduct during the two installations of my solar systemThey reluctantly accepted responsibility for damage caused by them, they deflected their responsibility by bringing up unrelated issues, i.ea dip in roof becomes many, dry rot in one small area becomes extensive and was not an issue until they walked on roof in this area without authorizationAn area, that was completely out of the scope of their workFurthermore, when brought to their attention, their employee told my wife that they knew what they were doing and to mind my own business Due their poor workmanship and disregard for building codes/ practices they had to remove and re-install the system Specifically the mounting system used was not designed for my type of roof tilesIn addition, there were no steps taken to ensure that areas around mounts were water tightMultiple inspections and roofers have stated that original installation was not done to building codes and standard building practicesThis is why US Green removed solar panels, tiles and roofing underlayment and re-roofed the area and re-installed the solar system Note, this was only initiated after I pressed them for five weeks to resolve this issue Unfortunately, during the second installation despite their assurance that the workmanship would be acceptableAgain, they caused significant damage and breached our contract by 1)not allowing all inspections to be performed, 2)used material( roof tiles) not approved and the weight not engineered for the roof structure 3) walked on roof in areas not necessary breaking even more tiles and 4) did not follow precautions to limit damage to my roof despite being told to me in writing that this would not be an issue during second installation Again their work was unsatisfactory, they left broken tiles, left caulked tile, tiles were not spaced properly(nails showing) and did not lay and or adhere tiles correctly As previously cited, throughout this process US Green has been very difficult to work withUnless pressed they do not accept responsibility for their actions, they damaged the gutter with their ladders and denied it; they will agree to items and then not follow through or argue with you to accept material or process not appropriate or to building code They have never offered to repair the water stains on my ceiling in the interior of my home And due to their poor management of the two installations, portions of my roof have had tiles removed and installed twice and the most recent not approved tiles are not engineered for my roofTherefore they will have to be removed and correct tiles installed The three removals and installation of tiles has severely impacted the integrity of the roofThis issue was brought to their attention and ignored US Green states that Parra performed a full inspection of the roofThis is simply not true, Parra Building Consultants performed a cursory water test, they did not perform a complete roof inspection I was told this by Dennis Parra, the inspectorNo full report inspection report has been issued even though US Green stated in writing that a inspections would be performedFurthermore, there are significant portions of the underside of roof that Parra could not examine as they are not accessibleIn reference to water stains in the attic, the home is over thirty years old, there is no way to determine when the leaks occurred In the areas damaged by US Green there have been no leaks since the new roof was installed in Again, this is an example of US Green deflecting responsibility Most, if not all these issues could have been avoided if US Green would of managed the first installation correctly by following standard building practices and precautions In regards to monies owed, give that US Green breached contract and did not satisfactorily complete the work I will not pay them monies owed until this matter is resolvedPlease note, the amount they stated is in incorrect, the balance owed by me is $This is significantly less them $7000, again an example of their poor management Given their track record of unsatisfactory performance, disregard to our agreements, deceitful actions and unwillingness to accept responsibility, I am not willing to have them perform any work on my roof, they don’t know what they are doing, I can’t trust them! At this point in time, I have filed complaints with the contractors board and US Green’s Bond CompanyThe bond company has performed an inspection, I am awaiting their reportThe State Contractor's Board has referred the complaint to an outside inspection/investigator An appointment is in the process of being scheduled I will wait the outcome of these investigations to determine what additional action may be taken Regards, [redacted] ***

Alex and the whole US Green team were great! They gave me a great deal, then helped me get the maximum tax credit. They showed up when they said they would, and were respectful of my family. When there was an issue with one of the components, they worked hard to discover the problem, then worked directly with the manufacturer to get us a replacement part (at no cost to us, of course!). I definitely recommend them!

only response is we will not pay someone else to perform the work, the amount is claimed to be different because the homeowner is trying to collect a state rebate that belongs to US Green which is now being added to the final priceNo other response is needed

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