When this member signed up, the Dr and clinic were searched on the Multiplan.com website and they pulled up to be taking the planWe have no control over the Doctor deciding to not take the plan even if they pull up on the websiteWhen we called the clinic and explained that they were pulling up on the website and that they had agreed when they originally signed the contract with Multiplan to take the discount plan, they agreed to accept itWe don’t know the reason why they declined not to take it afterWe have refunded the disputed amount of $on 5/28/Customer should have already seen the funds back in their account / [redacted] Style Definitions */
This member contacted our office on 10/3/and we have not been able to reach her back regarding her concerns and to process her cancellation We left a message on 10/@ 3:45pm, 10/@ 2:30pm, 10/@ 3:28pm and then again after we received this complaint on 10/@ 12:25pm We have since cancelled her recurring charges, her membership and have refunded her card in the amount of $for her monthly fee (amount disputed) This was processed this afternoon after our final attempt to reach her and will be posted back to her account within - business hours (the amount of time it takes for banks to process)All correspondence with [redacted] has been on a recorded telesales line which we do advise all members of for quality assurance, in addition to a recorded verification line with all members acknowledging that this is a discount program and NOT major medical insurance We are more than happy to play the recording for her but have been unsuccessful in reaching her Aside from this, doctors will not recognize our company as the insurance company because we are simply a broker who is appointed with numerous insurance companies as well as discount medical programs, fixed indemnity and short term insurance companies The network she would need to refer to when she is setting an appointment with the doctors would be Multiplan We try and have all members contact our office to set up their first appointment but unfortunately that did not happen with this situation As of right now we have fulfilled eveything she has requested which was cancellation of her plan and a refund of $ The authorization # for her refund is [redacted]
This member first contacted us on 6-2-14, after she realized she had been charged for her second month She explained to us that she gets a cash discount from her preferred doctor so she does not need the discount program We cancelled her on 6/3/ Since she was past her day trial period that expired on 5/30/14, she was not eligible for a refund We were able to get a credit for her membership so we could refund her, so outside of procedures, we went ahead and reversed the amount requested The refund generally takes 2-business days to post back to the card holder's account The authorization # for this transaction is [redacted] $was returned back to the card
When this member signed up, the Dr and clinic were searched on the Multiplan.com website and they pulled up to be taking the planWe have no control over the Doctor deciding to not take the plan even if they pull up on the websiteWhen we called the clinic and explained that they were pulling up on the website and that they had agreed when they originally signed the contract with Multiplan to take the discount plan, they agreed to accept itWe don’t know the reason why they declined not to take it afterWe have refunded the disputed amount of $on 5/28/Customer should have already seen the funds back in their account / [redacted] Style Definitions */
This member contacted our office on 10/3/and we have not been able to reach her back regarding her concerns and to process her cancellation We left a message on 10/@ 3:45pm, 10/@ 2:30pm, 10/@ 3:28pm and then again after we received this complaint on 10/@ 12:25pm We have since cancelled her recurring charges, her membership and have refunded her card in the amount of $for her monthly fee (amount disputed) This was processed this afternoon after our final attempt to reach her and will be posted back to her account within - business hours (the amount of time it takes for banks to process)All correspondence with [redacted] has been on a recorded telesales line which we do advise all members of for quality assurance, in addition to a recorded verification line with all members acknowledging that this is a discount program and NOT major medical insurance We are more than happy to play the recording for her but have been unsuccessful in reaching her Aside from this, doctors will not recognize our company as the insurance company because we are simply a broker who is appointed with numerous insurance companies as well as discount medical programs, fixed indemnity and short term insurance companies The network she would need to refer to when she is setting an appointment with the doctors would be Multiplan We try and have all members contact our office to set up their first appointment but unfortunately that did not happen with this situation As of right now we have fulfilled eveything she has requested which was cancellation of her plan and a refund of $ The authorization # for her refund is [redacted]
This member first contacted us on 6-2-14, after she realized she had been charged for her second month She explained to us that she gets a cash discount from her preferred doctor so she does not need the discount program We cancelled her on 6/3/ Since she was past her day trial period that expired on 5/30/14, she was not eligible for a refund We were able to get a credit for her membership so we could refund her, so outside of procedures, we went ahead and reversed the amount requested The refund generally takes 2-business days to post back to the card holder's account The authorization # for this transaction is [redacted] $was returned back to the card