U.S. Healthworks Group Reviews (2)
U.S. Healthworks Group Rating
Address: 901 W. Broadway, Louisville, Kentucky, United States, 40203
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Address: 901 W. Broadway, Louisville, Kentucky, United States, 40203
Phone: |
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Add contact information for U.S. Healthworks Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Jr
Thank you for sharing feedback concerning the complaint filed by Mr. [redacted]. Based on my investigation, Mr. [redacted] had a scheduled appointment at US HealthWorks located at 901 W. Broadway Street Louisville, KY on May 11, 2017 at 1020am. Mr. [redacted] arrived for his appointment, was checked in at...
1020am and checked out at 1408pm. On the day of the complaint and/or appointment, two Providers were scheduled to treat patients but only one Provider was present in the center the entire day. In addition, there were approximately 2 injuries that required emergent attention between 1000am and 1500pm. It is our goal to provide quality medical care to our patients with minimal wait times. It is never our intent to inconvenience patients. We apologize for the circumstances that occurred on May 11th and we apologize for Mr. [redacted]’s inconvenience. As a management team, we have discussed the events that took place and will implement action plans to prevent this from occurring in the future. We would like to request another opportunity to serve Mr. [redacted]. We would also request Mr. [redacted] ask to speak with [redacted], Area Manager or [redacted], Assistant Center Manager when visiting the center in the future. They will be happy to help Mr. [redacted] during his visit. Again, thank you for the feedback. Feedback, positive or negative, can only help us to improve our services. Thanks for your time and patience during this process. [redacted] | Regional Director of Operations TN, NC and KY | U.S. HealthWorks |1702 Owen Drive Fayetteville, NC 28304 |Phone: ###-###-#### | Fax: ###-###-####