Sent: Friday, October 23, 10:AM To: drteam Subject: Complaint: [redacted] Please see our company’s response to this complaint below I was not able to figure out how to post our response directly on your website I would appreciate it if you could post this, please Thank you October 23, RE: Complaint [redacted] To Whom It May Concern: [redacted] (“***”) entered into a Service Agreement with Coverall North America, Inc(“Coverall”) on May 8, 2015, whereby Coverall’s Franchised Business Owners, Rosa B [redacted] and Arely H [redacted] , a partnership, was to provide Coverall System cleaning services to *** While there were service issues, our Franchised Business Owners, attempted to resolve the issues in good faith The Franchised Business Owners stopped services July 19, 2015, the Service Agreement is terminated, and they have agreed to issue a credit to [redacted] in the amount of $ [redacted] will owe a total of $for the services provided by the Franchised Business Owners, and this matter will be closed If you have any questions, please contact me at [redacted] Thank you Sincerely, Shelley T [redacted] Compliance Director/Senior Attorney Shelley T [redacted] Compliance Director/Senior Attorney Global Support Center o [redacted] f [redacted] SW 12th Ave Deerfield Beach, FL www.coverall.com
Sent: Friday, October 23, 10:AM To: drteam Subject: Complaint: [redacted] Please see our company’s response to this complaint below I was not able to figure out how to post our response directly on your website I would appreciate it if you could post this, please Thank you October 23, RE: Complaint [redacted] To Whom It May Concern: [redacted] (“***”) entered into a Service Agreement with Coverall North America, Inc(“Coverall”) on May 8, 2015, whereby Coverall’s Franchised Business Owners, Rosa B [redacted] and Arely H [redacted] , a partnership, was to provide Coverall System cleaning services to *** While there were service issues, our Franchised Business Owners, attempted to resolve the issues in good faith The Franchised Business Owners stopped services July 19, 2015, the Service Agreement is terminated, and they have agreed to issue a credit to [redacted] in the amount of $ [redacted] will owe a total of $for the services provided by the Franchised Business Owners, and this matter will be closed If you have any questions, please contact me at [redacted] Thank you Sincerely, Shelley T [redacted] Compliance Director/Senior Attorney Shelley T [redacted] Compliance Director/Senior Attorney Global Support Center o [redacted] f [redacted] SW 12th Ave Deerfield Beach, FL www.coverall.com