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US Information Search.com Reviews (6)

Thank you for your feedback [redacted] ordered individual orders from our company and both orders were processed according to his requestsOrders are processed immediately upon submission in an effort to provide requested data as quickly as possibleDirect connections with researchers and other data providers result in fees that we are charged to access necessary informationAs a result, we are unable to provide refunds for services requested and provided Thank you, U.SInformation Search

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
UNETHICAL
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your feedback. [redacted] ordered 2 individual orders from our company and both orders were processed according to his requests. Orders are processed immediately upon submission in an effort to provide requested data as quickly as possible. Direct connections with researchers and other data providers result in fees that we are charged to access necessary information. As a result, we are unable to provide refunds for services requested and provided.  Thank you, U.S. Information Search

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

10pt;">The 3rd party company (Arise) has a policy of only 1 charge for the background check. I was charged twice. These greedy people won't even refund $12.99 to an honest guy just trying to get a background check for employment. Getting paid once was not good enough for them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I paid $12.95 for a background check and this company double charged my credit card and refused to reimburse me after numerous requests

[redacted],

Please see the response from Arise below.

"Arise has reviewed both orders; one placed on 2/**/2014 the other on 2/**/2014, we can find no Arise system issues or profile issues that would have prompted [redacted] to order two background checks. The background check ordered on 2/** was complete this same day and [redacted] continued the Admissions steps on this date."

You reordered your background check on the [redacted] and have indicated that you should not have been charged twice. If you have any documents from Arise directing you to reorder your background check on that date, let us know and we will reopen your refund request at that time.

Arise is aware of your concerns and is copied on this email.

Thank you,

Customer Service

Your invoice from U.S. Information Search is attached. If you are a Credit Card Customer, that amount has been applied to your credit card. If you are a billable customer, payment is due Net 15. Please reference your invoice number on your check. We appreciate your business. [redacted]

AttachmentsInvoice[redacted].html Invoice[redacted] Download AllDesired Settlement: I want my $12.95 refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The 3rd party company (Arise) has a policy of only 1 charge for the background check. I was charged twice. These greedy people won't even refund $12.99 to an honest guy just trying to get a background check for employment. Getting paid once was not good enough for them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your feedback. [redacted] ordered 2 individual orders from our company and both orders were processed according to his requests. Orders are processed immediately upon submission in an effort to provide requested data as quickly as possible. Direct connections with researchers and other data providers result in fees that we are charged to access necessary information. As a result, we are unable to provide refunds for services requested and provided. Thank you, U.S. Information Search

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

UNETHICAL

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I authorized my card to be charged $12.95 once to complete a ba\ckground check, but my card was charged three times.Desired Settlement: I am wanting to receive a refund for two of the $12.95 charges

Business

Response:

Revdex.com Serving Metropolitan New York,We received a refund request from [redacted] on 08-**-2015. She requested a refund for 3 orders. Our Customer Service Team researched her request and found there were 2 separate and individual orders submitted by [redacted] on 08-**-2015. The first order listed the name as "[redacted]" and the second order listed the name as "[redacted]".Both orders were received, processed, completed and results distributed according to the order specifications. [redacted] was updated on our findings and our inability to provide a refund for services provided in accordance to her request. Prior to the ordering process, individuals are notified that orders start to process immediately and refunds are not possible. We do not show 3 orders from [redacted] and she did not provide any documentation showing that 3 completed transactions were processed on her credit card. The data provided on the two orders submitted were different as one had a full middle name and the other had only an initial. This allows us to confirm 2 separate orders were submitted by [redacted]. Please let us know if you have any further questions or need any additional information to close this case. Thank you, U.S. Information Search

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Description: SCREENING - BACKGROUND & EMPLOYMENT

Address: 15 North Mill Street, Nyack, New York, United States, 10960


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