Avoid this company at all cost!! We are on our 3rd tile redo which is going into the 4th month. We are so sorry we went with Home Depot and USIG. They have a total lack of concern for customers. Certainly give Home Depot a bad name. We went to home depot for title and laminate throughout our home. They contract with USIG Clearwater office. Took a month for job to be scheduled. That was the 1s bad sign. Tile job was completely botched and had to be redone. They chipped tiles and damaged surface of bath tub. Just made huge mess..They still have to come back again to replace chipped tiles. Still waiting for a Kitchen install which is a whole other story. Overall, there is a lack of honesty, customer service, reliable technicians, solid scheduling, and communication between HD and USIG. I'm posting this to hopefully warn others before deciding to use this company. Has been an awkward and stressful situation!
Avoid this company at all cost!! We are on our 3rd tile redo which is going into the 4th month. We are so sorry we went with Home Depot and USIG. They have a total lack of concern for customers. Certainly give Home Depot a bad name. We went to home depot for title and laminate throughout our home. They contract with USIG Clearwater office. Took a month for job to be scheduled. That was the 1s bad sign. Tile job was completely botched and had to be redone. They chipped tiles and damaged surface of bath tub. Just made huge mess..They still have to come back again to replace chipped tiles. Still waiting for a Kitchen install which is a whole other story. Overall, there is a lack of honesty, customer service, reliable technicians, solid scheduling, and communication between HD and USIG. I'm posting this to hopefully warn others before deciding to use this company. Has been an awkward and stressful situation!