US Invest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received the checks as yetI did not accept the offer for USInvest to sell the units because I don't believe they can be sold at the price they quoted, that is what I paid plus their commission on top
I have researched the area and contacted several agents and all say that the ***et is flat and would not fetch the price they were asking So the units could be on the ***et for I don't know how long
This still does not solve my problem of having been sold over-priced real estate
I organised for a local agent to inspect the units last week and take photos and the units are good.
This still does not explain why it has cost me over $to make a renovated unit that has been vacant for months rent ready
LIT could not provide a condition report of the unit prior to the work being done The work was done without first notifying meSo, I have no way of knowing what the unit looked like before the work was done
Yes, as Tim says I am willing to keep the properties provided they are running well.
I have again been charged for flooring $on the July statement which I received in AugustAgain I was not
informed prior to the work being done(see attachment)
I am still waiting to hear from Tim about the scope of work from LIT
Regards,
*** ***

Hello ***,
I am the Customer Service Manager and I have been working with *** *** and
his inquiriesI received the first email from *** in May and he advised he
was missing checks that were suppose to be deposited into his account from one of
our
previous employeesI instantly brought it to our accounting department to
research the checks, which they didI completed my own research as wellThe
checks did not come from US InvestThey came from the closing attorney, Bob
Williams*** and I both attempted to contact Bob to verify if the checks have
been cashed, however we were both unsuccessful, until recentlyThe check was not
issued by US Invest, however we researched the situation and did all we could to
resolve itThe issue is now currently resolved and the checks have been re-issued
by *** ***
On july 18th, received an email from *** ***, asking if his property has
been renovatedI contacted LIT management to verify what work has been
completedI've attached all correspondence between LIT Management, US Invest,
and *** ***At this point, *** *** requested his money back from his real
estate purchaseWe were not able to refund the money, however we did offered to
assist with selling his units and put him in contact with the proper channels to get it
doneOnce the contracts were prepared to list the property on our website and the
agent to put it on MLS in Atlanta, *** refused to sign the contracts and refused to
proceedOn a phone conversation, between *** and I on Wednesday, 8/06/14,
*** advised he was willing to keep the properties if they were properly renovated
as he was toldAt this point, I was waiting on a scope of work from LIT Management
Co to send confirmation the unit was renovatedThe unit was confirmed to be
renovated and tenanted by LIT Management on 08/12/LIT Management is
currently setting up a time with the tenants to take photos of the properties to show
the current condition
Also, we are currently waiting for the receipts of the work completed in June to
make the units tenant ready, so we can analyze and reimburse anything if needed
We have all been working diligently on his inquiries and have resolved most of the
issues at handIf they haven't been resolved, we are currently waiting for
documentation to assure him it has been resolvedIf you have any questions, feel
free to contact me at *** Ext*** or email ***
Sincerely,
*** ***

Review: I live in Australia and I bought 2 units in Athens GA from US Invest in September 2013. I bought them because US Invest advertised them as having been renovated. They also said that they were renovating the outside of the complex. The numbers sounded good, with good rental returns and US invest guaranteed to pay rent up to 8% on vacant units. My plan was to sell them a year later. I have contacted local agents with this in mind and they all said that the [redacted]et was flat and that the units were in a bad area. I believe US Invest over-inflated the value of the units and also over inflated the expected rental returns.Currently I am getting more than $100 LESS than what they quoted. In June I was billed by the property manager for over $500 worth of repairs to one of the units. When I asked them why a vacant and recently renovated unit needed that much work to prepare it for leasing, I was told that the unit was in poor condition, had holes in the walls, needed repainting and carpeting. This sounded like the unit was not renovated. When I approached US invest about this I got the run around. No one is willing or able to tell me what state the unit was in when I purchased it. I am in email correspondence with a US Invest customer service officer, but he is not really able to help me. I have requested many times to speak with one of the managers but I am just being ignored. I've asked them to take the units back and refund my money. They are offering to sell the units for me and credit the amount to another property with them. I do not want to deal with this company anymore, I do not trust them. I've invested my life savings in these units. I've been naive and gullible but I believe this company is big enough to give me a refund without threatening their business.Desired Settlement: I want US Invest to fully refund what I paid for the units.

Business

Response:

Hello [redacted],

I am the Customer Service Manager and I have been working with [redacted] and

his inquiries. I received the first email from [redacted] in May 2014 and he advised he

was missing checks that were suppose to be deposited into his account from one of

our previous employees. I instantly brought it to our accounting department to

research the checks, which they did. I completed my own research as well. The

checks did not come from US Invest. They came from the closing attorney, Bob

Williams. [redacted] and I both attempted to contact Bob to verify if the checks have

been cashed, however we were both unsuccessful, until recently. The check was not

issued by US Invest, however we researched the situation and did all we could to

resolve it. The issue is now currently resolved and the checks have been re-issued

by [redacted]

On july 18th, 20141 received an email from [redacted], asking if his property has

been renovated. I contacted LIT management to verify what work has been

completed. I've attached all correspondence between LIT Management, US Invest,

and [redacted]. At this point, [redacted] requested his money back from his real

estate purchase. We were not able to refund the money, however we did offered to

assist with selling his units and put him in contact with the proper channels to get it

done. Once the contracts were prepared to list the property on our website and the

agent to put it on MLS in Atlanta, [redacted] refused to sign the contracts and refused to

proceed. On a phone conversation, between [redacted] and I on Wednesday, 8/06/14,

[redacted] advised he was willing to keep the properties if they were properly renovated

as he was told. At this point, I was waiting on a scope of work from LIT Management

Co to send confirmation the unit was renovated. The unit was confirmed to be

renovated and tenanted by LIT Management on 08/12/2014. LIT Management is

currently setting up a time with the tenants to take photos of the properties to show

the current condition.

Also, we are currently waiting for the receipts of the work completed in June to

make the units tenant ready, so we can analyze and reimburse anything if needed.

We have all been working diligently on his inquiries and have resolved most of the

issues at hand. If they haven't been resolved, we are currently waiting for

documentation to assure him it has been resolved. If you have any questions, feel

free to contact me at [redacted] Ext. [redacted] or email [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received the checks as yet.

I did not accept the offer for USInvest to sell the units because I don't believe they can be sold at the price they quoted, that is what I paid plus their commission on top.