The owner of the company *** *** **has talked to the homeowner a few times. He is meeting with the homeowner and the project manager on site tomorrow the 13th to make sure everyone is on the same page. At this time we believe that everything is progressing fine
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am not satisfied with this matterI feel that the problems and issues are not settled with this company at all in fact I believe they have gotten only worseThe company has removed showers and sinks out of my home that were to be kept and that was expressed to the first project manager that was assigned to my homeThey also removed all my cabinets from my home that I also expressed in keeping and again the project manager was aware of all thisWhen I met with the owner of the company my insurance adjuster was present as well and he informed the owner that my wishes to keep some of my items should have been granted and were notThe owner of Panhandle was not able to answer many question I nor the insurance adjuster had askedSo now I have to take time away from my job and meet with the owner once again because he had to go and find all the answers forThis is uncalled for
We have had the factory Rep look at this flooring issue. the factory came back that it was not a wear issue but a neglect issue. We are trying to exhaust all options and we are paying a 3rd party inspector out of our pocket to inspect the issues and give us a report. We have got
the factory to agree if this report says it is their issue they will take care of it. If they come back with the same finding then no warranty will apply. we are awaiting the 3rd party report before we make any decisions. Because of the location of the home in a rural area it took allot of time to find an inspector willing to service this area. At this time we do have one that has been hired and the process is in motion
The response does not address that the customer signed a cirtificate of completion directing the Insuance company to pay us several weeks after the work was completeI don't know what else we can doI will offer a percent discount if we get paid in days if not we will just continue the collection process since we have the signed paperworkPlease let me know if they want to pay with the discount and I will let accounting know.Thanks***
I have researched this complaint with everyone involved and I cannot find any issues with work product. At that time in January there were delays in service because of the extreme cold we encountered and the large influx of claims. Everyone in this industry was behind including the...
insurance companies and adjusters. People that called in for service were told they would be put on a waiting list and would be contacting before sending a crew to see if they still needed service. This customer accepted service when we were able to get to her. I have spoke with our E service Manager who was at the home to check everything when the job was complete. He states everything was done correctly and at that time the customer was very satisfied. He was also with another employee named [redacted] that is from the area this customer lives and he also stated she was very happy and told him how she invited our workers to have food and drinks because they were so nice. I have also attached a copy of a signed certificate of completion. This was signed when [redacted] was at the home about 15 days after the work was complete as you can see it was signed by the customer on January 30th. We were completely finished at this time and if she was not satisfied she would not have signed this. The trash that she speaks of was picked up by [redacted] the night they were there to inspect the property and make sure all the work was complete. I have 2 managers that have told me the same story when it comes to this. I have also spoken to my accounting and [redacted] and he has spoken to this customer once and he has left her a message once. There are not many un-returned phone calls that she speaks of. We have a computerized phone system that logs calls by caller ID and can give us a log of all the calls and if they were answered or went to a VM and who's VM they were transferred to. I have reviewed this log sorted by the phone numbers on file for this customer and I don't see a list of un-returned calls that she speaks of. Bottom Line is she was happy when she left. The insurance company paid her off of our bill and we have never collected a penny from her. She now has been turned into collections and we are almost at a year from when service was rendered. I have a back-up and answers for all of the accusations and we expect to be paid in full for this work. At this time the collection process will continue and if we don't receive payment including the fees for collections this will escalate to the next level. Because we have a signed COC we will persue the collection to the fullest extent allowed including reports to all major credit burrows. At this time I have no reason to reduce or take blame for anything.
After reviewing the complaint with [redacted], the Project Manager on this job, it was found that Mr. [redacted] was billed for 2 things inadvertently. The sub-floor was changed to 'A inch OSB from the 3/4 on the estimate, as it was found that was the material originally used, not the product...
traditionally found in that type of dwelling. The difference between the items amounts to a credit of $56.88. It was also found that the insulation was not replaced, as it was found to be undamaged after removal of the sub-floor. In most cases, water damage to the insulation would have occurred, so it was in the estimate to be replaced. This amounts to a credit of $248.07 for the insulation. Therefore, the total amount to be credited is $304.95. This credit will be refunded to Mr. [redacted]. As to the clean-up, it was done according to the homeowner's specification. These items would have been covered in the post-construction meeting between the estimator and the project manager and credited accordingly at the completion of the job. Unfortunately, Mr. [redacted] decided to cancel the remainder of the project prior to completion and wanted whatever deposit he had coming returned immediately. In our haste to respond, these credits were overlooked. As to the rest of the estimate, it was priced according to an estimating program, Xactimate, which is a program used by most insurance carriers. Mr. [redacted] may personally think the pricing seems high, but the work is paid on that pricing schedule, not the amount of time spent on the job site. Mr. [redacted] fails to mention that we are releasing him from a signed contract (for the amount agreed on with the carrier) without penalty. After the signing of the contract, a project manager was assigned to the job who conducted several site visits and spent time scheduling and coordinating the work for this job around Mr. [redacted]' work schedule. Those hours now have to be re-assigned, as.Mr. [redacted] is not having us do the work. Along with that, a flooring specialist was dispatched to the home to discuss flooring options. He then spent time researching to find a product suitable to the homeowner and ordered the material, which subsequently had to be returned. We also dispatched a kitchen/bath specialist to work with Mr. [redacted] to design a new kitchen layout, not once, but twice, as the homeowners changed their minds. He then had to research to find a product that met the homeowners' budget while meeting their aesthetic requirements. Mr. [redacted] explained to us he cancelled the project because he decided to do additional remodeling to the kitchen on his own and did not want us waiting for him to finish. This job had numerous delays as he was not available for us to do the repair. He called to complain about our close-out billing, but before we had the chance to respond, he had filed a report with the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have never received a return call from the company. I have an answering machine and never have received any message nor have they ever shown up on my caller ID. Three appointments were made with me and they were a no show, not even a call to tell me they were not coming. Fourth appointment was kept at 8 PM at night on 1/17/14. Z[redacted] was not here the same time workers were here. I ask him for an estimate and he told me he dealt with the insurance company not me. Yes I offered the workers something to drink one of the workers was gathering trash in a tee shirt he had no coat it was cold and snowing and the trash was frozen to the ground. I spoke to [redacted] one time and that was when I called him. I have never spoken to anyone at the company except an operator who directed my calls. I do not know who people from Panhandler talked to but they never called me or left any messages on my phone. Have had some unknown hang ups but never any calls from Wheeling. I received my first bill from Panhandler in May five months after work was done. I have been unable to talk to anyone from the company. I keep being told I'll get a call but have never received a call. [redacted] spoke to me once when I called him and was to call me back after research and he never called or left any messages. Thank you for your assistance [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo start off I want to say I had two conversations with [redacted] about the items I was being over charged for and the work that wasn't completed. During both of those conversations he never once said he would look Into the charges and get back with me about it. I had told him I was going to contact the Revdex.com and a private attorney and he told me to do what I have to do. So at no point were my concerns going to be addressed until I sent the complaint to the Revdex.com. In regards to the answer to the complaint I filed they are willing to reimburse me for OSB that wasn't used on the job. I was charged for 3/4 inch and 1/2 inch was used. They also said they would give a credit for the Insulation that wasn't not used. However these are the other items on the Invoice that I am still being charged for:1. They detached a baseboard heater but they did not reattach the heater. 2. I am being charged for a toe kick/pre finished wood 1/2 inch. I do not have a toe kick.3. I am still being charged for clean up of the job site. I cleaned the job site. They are charging for 8 hours clean up and did not clean the job site. As far as signing the contract goes, I signed a contract that stated that if NO work was done I would be charged 250.00. Some work was completed and from the very start of this process I have been being over charged and taken advantage of. At no time did I ask for a flooring guy to come out or a kitchen cabinet guy to come. The company would have had to send someone to take the measurements for this anyway. When I met with the flooring guy he brought one type of flooring and it was the cheapest flooring available. It was explained to me that he brought the samples that were in stock at their warehouse. So no SPECIAL flooring was ordered. I am sure they keep this flooring available to again take advantage of the consumer and make as much profit as possible by offering the cheapest flooring available. This was the same with the kitchen guy. He brought two books and showed them to my wife and then told her that she would need to pick from the first book. They were the cheapest cabinets available. A decision was never made about the kitchen cabnets so as stated in the e mail response to the Revdex.com we as the consumer NEVER CHANGED OUR MINDS. It is clear this company is out to make as much money as possible by taking advantage of the consumer. They over charge and offer cheap materials to the customer. This is so they can make the most profit available to them. As far as having them continue the work, I would never allow them back in my home after knowing they were taking advantage of me. Had they been up front and charged a reasonable amount for materials and labor, I would have let them finish the work. However, I do not appreciate them trying to take advantage of me. Contact or no contract they were not welcome back in my home after all that. I have been in contact with my insurance company and have requested an Inovice with dollar amounts on it. This was so I could get with my insurance company to discuss the charges. So if these prices are a set standard there shouldn't be any problem with them sending an Invoice with dollar amounts on it for review by myself and my Insurance company. I will not agree to settle until I am satisfied that I am not being charged for material and labor that this company did not provide. I have asked for a detailed Invoice with dollar amounts and still have not recieved one. So seems to me that the only ones being sneaky and dishonest is this company. I also wanted to add that they didn't not show up for two work days that they were supposed to be here. However in the response the Revdex.com the company stated that I was not available for them to do the repairs. I as the home owner was here waiting for them to show up to do the work. In the response that was sent they stated I was unavailable. Again this is a lie. I feel this response was made without the full details again. I have no problem paying for the work and materials that they did provide. However, from what has gone on so far it's very clear this company is out to take advantage of the consumer and to keep as much of my insurance money as possible by making fraudulent statements to the Revdex.com.
Regards,
[redacted]
This job is progressing nicely at this time. [redacted] has had several meetings with the homeowner and we have come to agreements on items that were in question. At this time we are continuing the repair on the home and to my knowledge the homeowner is happy with everything that is going on. Thanks[redacted]
I am trying to get this resolved, so I have removed the Toe Kick that the customer says he does not have. I have reduced the baseboard heater to half the charge to cover the removal but not re installing it. I have reduced the cleaning hours to 4 from 8. We did do some clean-up and a charge of something is warranted. The new total after the changes would be 1493.71.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The insurance adjuster was clear in that any deviation from the scope / amount approved needed to be cleared by them first. This did not occur, and Panhandle went over budget without anyone's approval. It is questionable whether or not the insurance company will accept this increase after-the-fact, but I'm open to try -- provided Panhandle refunds me the difference now, and leads its own efforts to recover from the Insurance company, for-better-or-for-worse. In all cases, Panhandle should not have exceeded its estimate and/or completed additional work without approval from either of us.
I was otherwise discussing wallpaper with the Interior Designer as late as February -- until it was clear that there wasn't sufficient money (due to the issue above) and that I would have to replace wallpaper with paint. That said, there were paint colors picked out well in advance of this, because not all of the rooms had wallpaper, some of them originally had paint and were slated to be repainted. Evidence below:
[redacted]
[redacted]
[redacted]
[redacted]
Thanks [redacted]. I will see what I can find and be in touch. Enjoy the rest of your weekend!!
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hi [redacted]:
I have attached a new photo, including a close-up, of the wallpaper as discussed.
If we can't find an exact match, let's instead focus on a 'spiritual successor' to the original paper.
Best & Respectfully--
[redacted]
The element of my complaint which relates to an excessive duration which made it difficult to rent was not addressed. In addition to having to sacrifice the complete recovery of my property, I also lost ~ 4 months of rent because of half-completed repairs in the living space.
This trim needed to be done in order for a match of what the cus[redacted]er had. Allot of this could not be seen at the beginning because the building that had burnt down was so close to this building. The cus[redacted]er did not sacrifice and take paint becasuse of the added expense. The paint...
was picked out way before this added expense occured and the interior decorator even stated that the wall paper was dated and they wanted to paint at this time to modernize the home. The insured is more than welcome to talk o their adjuster and get this cost covered. The should cover the supplement with no issues. If he wants to submit this for approval we will gladly explain why it was needed and help him recover it if it is a covered part of the loss.
Thanks
[redacted]
The owner of the company *** *** **has talked to the homeowner a few times. He is meeting with the homeowner and the project manager on site tomorrow the 13th to make sure everyone is on the same page. At this time we believe that everything is progressing fine
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am not satisfied with this matterI feel that the problems and issues are not settled with this company at all in fact I believe they have gotten only worseThe company has removed showers and sinks out of my home that were to be kept and that was expressed to the first project manager that was assigned to my homeThey also removed all my cabinets from my home that I also expressed in keeping and again the project manager was aware of all thisWhen I met with the owner of the company my insurance adjuster was present as well and he informed the owner that my wishes to keep some of my items should have been granted and were notThe owner of Panhandle was not able to answer many question I nor the insurance adjuster had askedSo now I have to take time away from my job and meet with the owner once again because he had to go and find all the answers forThis is uncalled for
We have had the factory Rep look at this flooring issue. the factory came back that it was not a wear issue but a neglect issue. We are trying to exhaust all options and we are paying a 3rd party inspector out of our pocket to inspect the issues and give us a report. We have got
the factory to agree if this report says it is their issue they will take care of it. If they come back with the same finding then no warranty will apply. we are awaiting the 3rd party report before we make any decisions. Because of the location of the home in a rural area it took allot of time to find an inspector willing to service this area. At this time we do have one that has been hired and the process is in motion
The response does not address that the customer signed a cirtificate of completion directing the Insuance company to pay us several weeks after the work was completeI don't know what else we can doI will offer a percent discount if we get paid in days if not we will just continue the collection process since we have the signed paperworkPlease let me know if they want to pay with the discount and I will let accounting know.Thanks***
I have researched this complaint with everyone involved and I cannot find any issues with work product. At that time in January there were delays in service because of the extreme cold we encountered and the large influx of claims. Everyone in this industry was behind including the...
insurance companies and adjusters. People that called in for service were told they would be put on a waiting list and would be contacting before sending a crew to see if they still needed service. This customer accepted service when we were able to get to her. I have spoke with our E service Manager who was at the home to check everything when the job was complete. He states everything was done correctly and at that time the customer was very satisfied. He was also with another employee named [redacted] that is from the area this customer lives and he also stated she was very happy and told him how she invited our workers to have food and drinks because they were so nice. I have also attached a copy of a signed certificate of completion. This was signed when [redacted] was at the home about 15 days after the work was complete as you can see it was signed by the customer on January 30th. We were completely finished at this time and if she was not satisfied she would not have signed this. The trash that she speaks of was picked up by [redacted] the night they were there to inspect the property and make sure all the work was complete. I have 2 managers that have told me the same story when it comes to this. I have also spoken to my accounting and [redacted] and he has spoken to this customer once and he has left her a message once. There are not many un-returned phone calls that she speaks of. We have a computerized phone system that logs calls by caller ID and can give us a log of all the calls and if they were answered or went to a VM and who's VM they were transferred to. I have reviewed this log sorted by the phone numbers on file for this customer and I don't see a list of un-returned calls that she speaks of. Bottom Line is she was happy when she left. The insurance company paid her off of our bill and we have never collected a penny from her. She now has been turned into collections and we are almost at a year from when service was rendered. I have a back-up and answers for all of the accusations and we expect to be paid in full for this work. At this time the collection process will continue and if we don't receive payment including the fees for collections this will escalate to the next level. Because we have a signed COC we will persue the collection to the fullest extent allowed including reports to all major credit burrows. At this time I have no reason to reduce or take blame for anything.
After reviewing the complaint with [redacted], the Project Manager on this job, it was found that Mr. [redacted] was billed for 2 things inadvertently. The sub-floor was changed to 'A inch OSB from the 3/4 on the estimate, as it was found that was the material originally used, not the product...
traditionally found in that type of dwelling. The difference between the items amounts to a credit of $56.88. It was also found that the insulation was not replaced, as it was found to be undamaged after removal of the sub-floor. In most cases, water damage to the insulation would have occurred, so it was in the estimate to be replaced. This amounts to a credit of $248.07 for the insulation. Therefore, the total amount to be credited is $304.95. This credit will be refunded to Mr. [redacted]. As to the clean-up, it was done according to the homeowner's specification. These items would have been covered in the post-construction meeting between the estimator and the project manager and credited accordingly at the completion of the job. Unfortunately, Mr. [redacted] decided to cancel the remainder of the project prior to completion and wanted whatever deposit he had coming returned immediately. In our haste to respond, these credits were overlooked. As to the rest of the estimate, it was priced according to an estimating program, Xactimate, which is a program used by most insurance carriers. Mr. [redacted] may personally think the pricing seems high, but the work is paid on that pricing schedule, not the amount of time spent on the job site. Mr. [redacted] fails to mention that we are releasing him from a signed contract (for the amount agreed on with the carrier) without penalty. After the signing of the contract, a project manager was assigned to the job who conducted several site visits and spent time scheduling and coordinating the work for this job around Mr. [redacted]' work schedule. Those hours now have to be re-assigned, as.Mr. [redacted] is not having us do the work. Along with that, a flooring specialist was dispatched to the home to discuss flooring options. He then spent time researching to find a product suitable to the homeowner and ordered the material, which subsequently had to be returned. We also dispatched a kitchen/bath specialist to work with Mr. [redacted] to design a new kitchen layout, not once, but twice, as the homeowners changed their minds. He then had to research to find a product that met the homeowners' budget while meeting their aesthetic requirements. Mr. [redacted] explained to us he cancelled the project because he decided to do additional remodeling to the kitchen on his own and did not want us waiting for him to finish. This job had numerous delays as he was not available for us to do the repair. He called to complain about our close-out billing, but before we had the chance to respond, he had filed a report with the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have never received a return call from the company. I have an answering machine and never have received any message nor have they ever shown up on my caller ID. Three appointments were made with me and they were a no show, not even a call to tell me they were not coming. Fourth appointment was kept at 8 PM at night on 1/17/14. Z[redacted] was not here the same time workers were here. I ask him for an estimate and he told me he dealt with the insurance company not me. Yes I offered the workers something to drink one of the workers was gathering trash in a tee shirt he had no coat it was cold and snowing and the trash was frozen to the ground. I spoke to [redacted] one time and that was when I called him. I have never spoken to anyone at the company except an operator who directed my calls. I do not know who people from Panhandler talked to but they never called me or left any messages on my phone. Have had some unknown hang ups but never any calls from Wheeling. I received my first bill from Panhandler in May five months after work was done. I have been unable to talk to anyone from the company. I keep being told I'll get a call but have never received a call. [redacted] spoke to me once when I called him and was to call me back after research and he never called or left any messages. Thank you for your assistance [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo start off I want to say I had two conversations with [redacted] about the items I was being over charged for and the work that wasn't completed. During both of those conversations he never once said he would look Into the charges and get back with me about it. I had told him I was going to contact the Revdex.com and a private attorney and he told me to do what I have to do. So at no point were my concerns going to be addressed until I sent the complaint to the Revdex.com. In regards to the answer to the complaint I filed they are willing to reimburse me for OSB that wasn't used on the job. I was charged for 3/4 inch and 1/2 inch was used. They also said they would give a credit for the Insulation that wasn't not used. However these are the other items on the Invoice that I am still being charged for:1. They detached a baseboard heater but they did not reattach the heater. 2. I am being charged for a toe kick/pre finished wood 1/2 inch. I do not have a toe kick.3. I am still being charged for clean up of the job site. I cleaned the job site. They are charging for 8 hours clean up and did not clean the job site. As far as signing the contract goes, I signed a contract that stated that if NO work was done I would be charged 250.00. Some work was completed and from the very start of this process I have been being over charged and taken advantage of. At no time did I ask for a flooring guy to come out or a kitchen cabinet guy to come. The company would have had to send someone to take the measurements for this anyway. When I met with the flooring guy he brought one type of flooring and it was the cheapest flooring available. It was explained to me that he brought the samples that were in stock at their warehouse. So no SPECIAL flooring was ordered. I am sure they keep this flooring available to again take advantage of the consumer and make as much profit as possible by offering the cheapest flooring available. This was the same with the kitchen guy. He brought two books and showed them to my wife and then told her that she would need to pick from the first book. They were the cheapest cabinets available. A decision was never made about the kitchen cabnets so as stated in the e mail response to the Revdex.com we as the consumer NEVER CHANGED OUR MINDS. It is clear this company is out to make as much money as possible by taking advantage of the consumer. They over charge and offer cheap materials to the customer. This is so they can make the most profit available to them. As far as having them continue the work, I would never allow them back in my home after knowing they were taking advantage of me. Had they been up front and charged a reasonable amount for materials and labor, I would have let them finish the work. However, I do not appreciate them trying to take advantage of me. Contact or no contract they were not welcome back in my home after all that. I have been in contact with my insurance company and have requested an Inovice with dollar amounts on it. This was so I could get with my insurance company to discuss the charges. So if these prices are a set standard there shouldn't be any problem with them sending an Invoice with dollar amounts on it for review by myself and my Insurance company. I will not agree to settle until I am satisfied that I am not being charged for material and labor that this company did not provide. I have asked for a detailed Invoice with dollar amounts and still have not recieved one. So seems to me that the only ones being sneaky and dishonest is this company. I also wanted to add that they didn't not show up for two work days that they were supposed to be here. However in the response the Revdex.com the company stated that I was not available for them to do the repairs. I as the home owner was here waiting for them to show up to do the work. In the response that was sent they stated I was unavailable. Again this is a lie. I feel this response was made without the full details again. I have no problem paying for the work and materials that they did provide. However, from what has gone on so far it's very clear this company is out to take advantage of the consumer and to keep as much of my insurance money as possible by making fraudulent statements to the Revdex.com.
Regards,
[redacted]
This job is progressing nicely at this time. [redacted] has had several meetings with the homeowner and we have come to agreements on items that were in question. At this time we are continuing the repair on the home and to my knowledge the homeowner is happy with everything that is going on. Thanks[redacted]
I am trying to get this resolved, so I have removed the Toe Kick that the customer says he does not have. I have reduced the baseboard heater to half the charge to cover the removal but not re installing it. I have reduced the cleaning hours to 4 from 8. We did do some clean-up and a charge of something is warranted. The new total after the changes would be 1493.71.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The insurance adjuster was clear in that any deviation from the scope / amount approved needed to be cleared by them first. This did not occur, and Panhandle went over budget without anyone's approval. It is questionable whether or not the insurance company will accept this increase after-the-fact, but I'm open to try -- provided Panhandle refunds me the difference now, and leads its own efforts to recover from the Insurance company, for-better-or-for-worse. In all cases, Panhandle should not have exceeded its estimate and/or completed additional work without approval from either of us.
I was otherwise discussing wallpaper with the Interior Designer as late as February -- until it was clear that there wasn't sufficient money (due to the issue above) and that I would have to replace wallpaper with paint. That said, there were paint colors picked out well in advance of this, because not all of the rooms had wallpaper, some of them originally had paint and were slated to be repainted. Evidence below:
[redacted]
[redacted]
[redacted]
[redacted]
Thanks [redacted]. I will see what I can find and be in touch. Enjoy the rest of your weekend!!
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hi [redacted]:
I have attached a new photo, including a close-up, of the wallpaper as discussed.
If we can't find an exact match, let's instead focus on a 'spiritual successor' to the original paper.
Best & Respectfully--
[redacted]
The element of my complaint which relates to an excessive duration which made it difficult to rent was not addressed. In addition to having to sacrifice the complete recovery of my property, I also lost ~ 4 months of rent because of half-completed repairs in the living space.
This trim needed to be done in order for a match of what the cus[redacted]er had. Allot of this could not be seen at the beginning because the building that had burnt down was so close to this building. The cus[redacted]er did not sacrifice and take paint becasuse of the added expense. The paint...
was picked out way before this added expense occured and the interior decorator even stated that the wall paper was dated and they wanted to paint at this time to modernize the home. The insured is more than welcome to talk o their adjuster and get this cost covered. The should cover the supplement with no issues. If he wants to submit this for approval we will gladly explain why it was needed and help him recover it if it is a covered part of the loss.
Thanks
[redacted]