Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is convenient US Marble shows no call in January and yet at no time during my emails did they say they didn't get a call even though it was clearly stated in follow up emailsI did not email in January as I thought they were a reputable company and did not need a paper trail It was only after they did not do what they said they would do I started emailingAnd why was I told a service tech was dispatched but never showed up.That said I still have the issue so if I could have the name of the party that and help solve the problem Regards, [redacted] ***
Ms [redacted] is claiming that she has called in January of in reference to pitting in her granite topsNo such call record exists, however pitting is a common characteristic in Natural stone, and her complaint would have been addressed by anyone here at US Marble via phone, and without a visit to her residenceWe do inspect every top that leaves our facility, and if such pitting of the tops existed, it is very much acceptable within our standards Also, we have attached a copy of the original estimate signed by Ms***December Highlighted at the bottom of the estimate, it is clearly stated that stone is product of nature, and it will vary in t color, markings, veining, and textureUS Marble & Granite abides by the guidelines of the Marble Institute of AmericaIt is stated that: (As per attachment) “Pitting of the countertop surface, particularly in granite material, is a commonly seen characteristic on natural stoneThe pits do not make the granite less durable or otherwise inferior, and do not in themselves qualify the slab for replacementPits are common in all granites and should be expected when dealing with a natural, polished stone containing several types of minerals of varying hardnessIt is usually best to not attempt repair of pits, as most repair techniques will not cosmetically improve the countertop“ Now comes Ms [redacted] to claim that the granite is cracking, and stainingPitting has No relevance to the cracking, or spottingHer claim is beyond the warranty period of year.There are special companies that maintain the stone, and we would be more than happy to recommend a company that does such maintenanceOur company does notThank you Debbie P***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is convenient US Marble shows no call in January and yet at no time during my emails did they say they didn't get a call even though it was clearly stated in follow up emailsI did not email in January as I thought they were a reputable company and did not need a paper trail It was only after they did not do what they said they would do I started emailingAnd why was I told a service tech was dispatched but never showed up.That said I still have the issue so if I could have the name of the party that and help solve the problem Regards, [redacted] ***
Ms [redacted] is claiming that she has called in January of in reference to pitting in her granite topsNo such call record exists, however pitting is a common characteristic in Natural stone, and her complaint would have been addressed by anyone here at US Marble via phone, and without a visit to her residenceWe do inspect every top that leaves our facility, and if such pitting of the tops existed, it is very much acceptable within our standards Also, we have attached a copy of the original estimate signed by Ms***December Highlighted at the bottom of the estimate, it is clearly stated that stone is product of nature, and it will vary in t color, markings, veining, and textureUS Marble & Granite abides by the guidelines of the Marble Institute of AmericaIt is stated that: (As per attachment) “Pitting of the countertop surface, particularly in granite material, is a commonly seen characteristic on natural stoneThe pits do not make the granite less durable or otherwise inferior, and do not in themselves qualify the slab for replacementPits are common in all granites and should be expected when dealing with a natural, polished stone containing several types of minerals of varying hardnessIt is usually best to not attempt repair of pits, as most repair techniques will not cosmetically improve the countertop“ Now comes Ms [redacted] to claim that the granite is cracking, and stainingPitting has No relevance to the cracking, or spottingHer claim is beyond the warranty period of year.There are special companies that maintain the stone, and we would be more than happy to recommend a company that does such maintenanceOur company does notThank you Debbie P***