US Markerboard

Hello I believe that [redacted] has conversed with you about the replacement and a new board is being shipped out to you at no cost Upon receipt we kindly ask that you review the product and if there is no visible damage to the box, open the box within hours and notify us of any internal damage.Thank you for your note.Kind regards [redacted] US MarkerboardPresident

Thank you for your inquiry.I have reviewed the order as well as the notes behind the delivery and here are the details.An order for a custom made whiteboard was ordered on March 5, 2015. On March 10th the order was shipped from the factory in NY to your location in Missouri. The board
was delivered by YRC on March 16, 2015, and signed for by Mr*** *** in clear condition, therefore visually inspected at that time for any noticeable damage. The product was not opened for the next days. During that time we have knowledge as to how the product was stored or managed. We have no ability to determine why, how or when the board got damaged. And, even if you had purchased the delivery insurance, it would have only covered you for the first days after delivery. Unfortunately the only thing I am able to do is give you a discount on a subsequent orderPlease advise if you would like to consider placing a subsequent order at a one time discounted rate.Kind regards*** ***PresidentUS Markerboard

Hello.  I believe that [redacted] has conversed with you about the replacement and a new board is being shipped out to you at no cost.  Upon receipt we kindly ask that you review the product and if there is no visible damage to the box, open the box within 24 hours and notify us of any...

internal damage.Thank you for your note.Kind regards[redacted]US MarkerboardPresident

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Well that's not shocking, but seeing as you did not personally make this board, your comments are irrelevant as to the possibility of its defectiveness.  I am clearly not the first customer who has had an issue with it either.  How can you not stand by my comments of a defective board when I have a picture of the defective board as it was received?  Please tell me how that is rational.  Further proof of not standing behind your product. The "corner" is bendable and all fabric.   I again reject your offer to spend more money to get a product I've already paid for once.  I could maybe understand if I was trying to send back thousands of dollars worth of product, but we're talking about $100 here.  Is your company [redacted] in that poor of shape that you aren't willing to make that right??  Again, I want to send this product back and receive a full refund.   
I would like to add to my last response to the business involved in my complaint.  He said the package was signed for.  I would like to know who signed for it.Regards,[redacted]