U.S. Medical Supplies

Ordered lift chair, paid $479.22, didn't receive chair, only refunded $275.65I ordered a lift chair online on 4/24/2016. I paid for the chair through [redacted]. The chair was never delivered to me. On 5/24/2016, I received an email from US Medical Supplies asking me to rate the quality of the product I had received. I waited a few more days thinking it would show up. On 5/30/2016 I called Customer Service and spoke to a rep. I told him my name, but did not have the invoice handy. He pulled up the account and told me my address and the item I had ordered. I verified that was my address and my order. He told me the item had been delivered to me on 5/4/2016. I told him that was not true and ask him to send me a copy of the delivery ticket, as I wanted to see who had signed for the chair since I had been present at this address all day ever day and had not signed for the chair. He asked me to hold for a moment then put me through to the voice mail of [redacted] I left a voicemail. On 5/30/2016 I filed a complaint with [redacted] stating I had not received the product I had paid for. On 6/2/2016 I received notification from [redacted] that I had received a Full refund. That was not true. I received $275.65 not the purchase price I had paid of $479.22. The reason given was "a restocking fee because they had been given incorrect delivery information". They had the correct delivery information according to their own customer service rep. I have the order confirmation that was emailed to me, it also has the correct delivery information. I live in the city, on a main street, not a subdivision, or side street. I receive deliveries from UPS all of the time. If the chair was delivered because of incorrect information, the incorrect information was given by US Medial Supplies, not by me. Their Customer Service had my correct delivery information. You can't just take someones money , not delivery the merchandise, then say "hey you know what since we have your money, we're just going to keep half of it, sorry about your luck" That's theft. I did not have any idea I was dealing with a scammer when I ordered and paid, in good faith.Desired SettlementUS Medical deposited $275.65 back into my [redacted] account. They still owe me $203.57. I should not have to pay for the chair not being delivered. The information was NOT incorrect as evidenced by the order confirmation I received from US Medical with te correct delivery address on it.Business Response This has been responded to twice. The Revdex.com emails go to junk mail, maybe that is where the response goes.The appropriate money has been refunded.

It is a shame when the so-called Vice President of a company will not take calls or try to help a customer. I ordered a lift chair on 9 Feb, 2016. It is now April 12 2016 and my sister in law will try again for delivery of the chair I bought for her on the 18 for the second time. The first time was the wrong chair. My REAL complaint is how does it take 3 months to buy a chair when I got one in less than 3 weeks ..I cannot get anyone to tell me what happened or why it happened in the company. and have talked to [redacted] and [redacted] on at least 6 times to try and find someone higher up to talk to. All I get is lip service.","neg-3

I would like to say the customer service is rude and insensitive. I called about a scooter chair for my dad after he broke his hip and told the customer service rep that I would pass on the info to his wife and she would call if interested as I dont live near him. A month later the same rep ([redacted] something) called to see if I was still interested in buying a scooter. I told him "no, he passed away". His reply was an enthusiastic "PERFECT!" What a jerk. I am still grieving and can't believe someone would respond that way! I hung up on him and called back to talk a suppervisor about his behavior and was told he IS the supervisor. Long story short they transfered me BACK to him so I was not able to file complaint.","neg-6

My advice is to stay far far away from this company. They have given us nothing but grief. We had to repurchase stair lifts from another company because the stair lifts that were sold to us were inadequate and dangerous. We were sold two indoor stair lifts . We thought we were purchasing one indoor and one outdoor. As a result of the indoor lift that was placed outside my 87 year-old mother who is unable to walk was injured because the stair lift shorted out and my mom could not make the steps. We could not carry her and she badly injured her leg. The person who assisted with the measurements was a total it. We followed his exact instruction and was later told we took the wrong measurements. They are refusing to speak to us so we can come to some agreement. Hence we are out a little less than $6,000. Do yourself a favor and do not do business with this company unless you want to experience the heartache we are experiencing.","neg-2

I am very unhappy with the misleading advertisement of US Medical Supplies. I purchased a scooter from them in Oct 2014. I was told it came with a one year warranty for parts and labor and in home service repair. My husband purchased the same scooter in Jan 2015. His scooter is 2 months old and stopped working. After several days of what we felt was the run around a repairman came to the house. He got the scooter working. Now one week later, his scooter has stopped working again. Now we are being told the warranty has been changed and no longer offers labor. We were referred to a company in Texas for repair. We live in Ohio. The closest repair service offered is located 172 miles away and they will also charge us for mileage. Most people who purchase a scooter are disabled. We are also on a fixed income. This company advertises falsely and leaves you hanging when repairs are needed. They should be ashamed of themselves. I would like to get the word out to others.............. buyer beware with US Medical Services. ","neg-7

Complete run-around for the past month as to refund as stated in their policy on repair of defective chair.Purchased chair and took delivery on 8/14/2014. After only 3 months the massage unit quit working. I called for repair, it took over two weeks for their repair person to come look at it. I was told it was hooked up wrong at the factory. He reinstalled it and it still didn't work. He ordered a new unit and it took two more weeks to let me know the unit was not in stock and they didn't know when it would be available. I wanted the chair returned and I ordered a new one expecting it to arrive before the massage unit. The repair person picked up the chair. I found out later that he was to photograph it, cut it up and burn it! Now I have paid, by credit card for two chairs ($993.00 & $970.00). I have talked on the phone to [redacted] at least twice a week since Dec. 9th. As of this date I have had promises of call backs with info on how this problem is to be resolved and NOTHING. Desired SettlementI just want an equitable refund. I did not expect any problem with their return policy so like a fool, I ordered another chair thru them. I certainly know better now! Especially to make a major purchase online. Business Response It is very rare for lift chairs to have problems however they are a piece of equipment and in this case there was an issue. The consumer could not wait for repair so the manufacture elected to pick the chair up.The return authorization was issued 12/5/14. After an RA is issued the manufacture usually take 30-45 days to issue us credit. The day we get credit the consumer is credited back.We received the credit 1/6/15 and issued full credit back to the consumers credit card. Consumer will see credit on their account in 2-4 days.Consumer Response Thanks to you people, my credit card account as of today (1/9/15) has been credited with the full dollar amount of the chair. If the company had given me the information they gave you in the first place, I would not have involved the Revdex.com. Of course they might have just kept putting me off if I had not contacted you. Thank you again! Final Consumer Response

Purchased new chair lift for wife.Had series of problems with new unit resulting in 345.00 in service calls plus another 50.00 yesterday. Have attempted to resolve issue with company via numerous phone calls plus 3 written communications with no response to any of my attempts. Would like to receive refund for the service calls as there should not be so many problems with a new piece of equipment. Company should have the decency to reply to my communications.Desired SettlementRequest that I receive a refund for the service calls incurred to keep the equipment functioning and company should respond to future correspondence.Business Response The company has not received any calls since 4/21 nor received any written letters. All stair lift sold in the US have a parts only warranty, should there be a problem the part is covered for 5 years, however labor is not covered.Consumer Response If you like I can send you copies of the letters that I sent.to the company,CompNY but I do not have a record of the phone calls. To bad I didn't have a recording machin as you can see from the response they are not going to acknowledge any responsibility but thanks for the effort )[redacted]Final Business Response Revdex.com please close this.The machine comes with a parts only warranty, he had an issue and had to pay a labor charge. The parts were covered.

Have not received the stair rail for the stair lift chair we ordered. Have made numerous calls without results.Purchased a Horizon Ameriglide stair lift on July 19, 2016 (the date this company confirmed money was received). I asked for delivery to occur week of July 24th and was informed by sales representative [redacted] ext. [redacted] this would happen. Also said the stair lift would be installed this same week. Did not receive stair lift until August 4th but after several calls and numerous promises that he would find out problem and call me back. Would never call back.Installer [redacted] came on August 8th to install stair lift but installation did not occur. After communicating with his supervisor, informed me that stair railing was too long and if he cut it this would void warranty. Stated that I would need to receive correct railing before he could install. Stated he had given correct measurements to his supervisor and supervisor would communicate correct measurements to company. I talked with his supervisor several days later and he confirmed he had submitted correct measurements to US Medical. Talked with [redacted] and another sales person at this company. Both stated this was not true. Stated they had installers cut railings "all the time" and it would not void warranty. Asked if this could be communicated to installers. Stated they would do so and call me within 24 hours. However, I did not get a call. After 2 days, called [redacted] again. He informed me they were in error and "the railing can't be cut on site." Informed me I would need to return the stair railing to them and we would have to pay the shipping cost. He denied that he had submitted incorrect measurements. Also, denied he had told me that if measurements were a little off, it would not matter because they usually send a little extra; and installer can cut. Said he would try to get shipping charges waived but ultimately I was told I would have to pay,I shipped railing back to Ameriglide, Inc. at 3901A Commerce Park Dr., NC 27610 on 8/17/2016 at cost of $66.00. Verified by UPS return receipt that railing was received on 8/19/2016.As of today I have made numerous calls to [redacted] who tells me he will check on status or that he is waiting on tracking number. Also, informed me we would have to pay shipping cost again. Always says he will call me back but never does. For the past two days, my calls have gone to voice mail. When another individual answers the phone they refuse to discuss my order. They inform me I will need to talk with [redacted] In addition, I have left 2 messages on the voice mail of [redacted] who is listed as an owner or officer of company. Have not received any return calls from him.I'm quite afraid I am not going to receive the railing or get installation. I am doing business on behave of [redacted] and [redacted] who saved their limited income to purchase this stair lift. Mr. [redacted] has already fallen down stairs once during this waiting period.Order Number is [redacted] total cost was $2314.00 which included shipment and installation. Paid with cashier's check. Sales rep. - [redacted]Desired SettlementWe would like the correct sized stair railing shipped to [redacted]., [redacted] and for installation to occur. And for this to happen very soon.Business Response We received an order of new track and a new piece of track the proper length has been cut and is going out UPS this afternoon.Consumer Response September 18, 2016: We received by UPS a box containing what appears to be the stair railing on Friday, September 16th. We are awaiting communication from U.S. Medical as to the date we can expect installation. Installation was paid for at the time of the original order. I left a message with[redacted] on Friday afternoon. I would like this complaint to remain open until installation occurs. Thank you.Final Business Response The work order has been sent to the installation company, they should be in touch shortly to do the install.

Customer Service Complaints about the purchase and delivery of a customized manual wheelchair that drastically delayed the receipt of my order.Problem Date: 6/2/16 and ongoingPurchase Date: 6/2/16Order Number: XXXXXXXSales Rep: [redacted]Payment Amount: 1,877.80Payment Method: Bank of [redacted] Credit CardMy issue with US Medical Supplies began on 6/2/16 when I placed my order with them on 6/2/16 for a custom wheelchair. After my order was placed they were notified by the manufacturer on 6/2/16 that the color wheelchair I requested was out of stock. I wasn't notified of this fact until I received an email from US Medical on 6/29/16. According to [redacted] at US Medical Supplies.com the email from [redacted] Healthcare, the manufacturer,went into his spam folder and he didn't see it until 6/29/16. The fact that he missed the email caused my chair to be delayed being built and shipped until after August first because the frame size of the chair I requested was now out of stock at the manufacturer and expected July 30th. If [redacted] had told me about the email from [redacted] on 6/2/16 I would already have my chair. I would have had it months ago. I asked [redacted] on 6/29 if there was anything that could be done to rectify the transgression, such as expedited shipping and [redacted] stated that he spoke to a manager and nothing could be done. On August 2nd I reached out to [redacted] again to see if my order had shipped and on August 3rd [redacted] informed me that my order had shipped and to expect the chair in 7-10 days, but he lied and it hasn't. The tenth business day was Monday and nothing was received. I reached out to [redacted] and stated he would contact [redacted]. I didn't hear from him. In the meantime, I called [redacted] directly and they informed me that my chair had not shipped yet and wasn't set to ship now until mid to late September. [redacted] offered sincere apologies and stated via phone that I would have to contact the dealer (USMedical) for some sort of resitution. I have email correspondence for all of this.Desired SettlementI would like the business to offer some kind of restitution for what I have had to endure...maybe expedited shipping of the item from the manufacturer at their cost. I have requested this previously in email correspondence with the company and they stated they can not do that. But I wanted to file this complaint so that other wheelchair users know not to purchase from this dealer.Business Response There was a communication issue that being emails with updates were going to SPAM. Our company servers thought the emails from the manufacturer were SPAM. The sales agent for USM did not know about the delays. We have asked the manufacturer expedite the unit.Consumer Response The company has stated during prior phone conversations that the unit would be expedited and it was not. I hope this time it will be expedited. I would also like an email sent to me when the unit has shipped so I know approximately when to expect it.Final Business Response We will notify customer when unit ships.Revdex.com close this please.

The rep was very helpful and responsive, but the power lift chair we ordered did not fit my relative and we needed to return it. The chair cost $549, no sales tax or shipping but to return it it cost $282 for shipping and restocking and another $95 for a new box. So basically only $172 was refunded. I take responsibility for not researching them before I ordered, but anyone should be careful dealing with them.","neg-5

Lemon Pride Lift ChairI received a Pride lift chair on February 3, 2014 with heat and message. On February 9, the message and heat unit quit working and on February 10 I contacted Pride and they were going to have a service man make an appointment with me to fix the chair. On February 10, the unit quit working all together and that evening I called Pride and left a voice mail message informing them of that. After no one returned my call on February 11, I called Pride again to speak with them. They told me that they received my message and passed that on the the service department. I pressed Pride for an idea when someone would be contacting me to repair the chair but I couldn't get the representative to commit. It was that day the I contacted US Medical Supply the company that I purchased the chair through. I spoke to a kind woman there that said she would take care of making sure my chair go fixed and that if I wasn't contacted within 3 days to let them know. I contacted them on Friday February 14, and had to leave a message. I received no response. I called back on February 17, and once again had to leave a message. To day my lift chair has been broken more days then I've been able to use it.Desired SettlementCall me and let me know that you are replacing the chair. At this point I am afraid this chair may catch fire.....Final Consumer Response /[redacted]/The Manufacturer of the chair, Pride, contacted me and agreed to replace the chair. The replacement is being manufactured and should be available within the next 2 weeks.

Complaint, my problem with U.S, Medial Supplies began March 22. I ordered a "lift" chair and inside delivery which they offered as an extra. The total charge was $741 ($599 for the chair and $42 for inside delivery. A week or so later the trucking company called schedule a delivery. They informed me that they could not deliver the chair because I had a step (6in) from my driveway to my porch. They said they knew nothing about inside delivery. After some lengthy , conversation I told them I had to cancel the order.Desired SettlementI called the salesman and told him I had to cancel. I am handicapped and cannot carry a 400lb box from my curb into my house. On May 12, I received a partial refund of $454.15. I have called repeatedly asked for the remainder, $289.To no avail. I want a full refund. If they knew the chair would not be delivered inside, why sell me the inside delivery fee?Business Response When consumer placed the order they were asked if they had any steps and said no but in reality he does. Trucker asked if there was someone at house that could help. The chairs only weigh 125lbs but they are big. Consumer refused to help or have someone else there to help and refused the chair. The trucking company must be paid for transporting and the manufacturer has a restock fee. Consumer was issued the proper credit.Consumer Response RESPONDING IN ORDER 1. I was asked several times if I had stairs. I responded no. No one asked if I had a 6 inch step from my driveway to the front door.2. I didn't refuse to help. I couldn't. I am handicapped which is why I am buying a lift chair. The description of the shipping weight on the internet clearly stated that the shipping weight was 400lbs.I will be happy to answer any other objections from the company. Final Business Response This issue is a he said they said but the facts have not changed.1. Consumer did cancel the order. The product had to be shipped back and the trucking company has fee for this plus the manufacture has a restock fee.2. The chair weight is 125 lbs, the 400lb that the consumer is mentioning is the weight CAPACITY not actual weight of the chair.3. All the consumer needed to do was call a neighbor or a friend to assist the truck driver and this issue would never have happened.The fees charged are not from USM and not refundable.

In February, 2016 I started conversation with US Supplies to install a stair lift for my dad. I deposited $2,500 with a balance due on installation of $7500. My dad passed away on June 1st, at this point they had completed the measurement for the stairs and did a CAD drawing of the 14 steps. These stairs were originally to be completed by mid-March but was not. At the time of death I called immediately with the hope of getting a partial refund but they would not hear of it claiming that the charge of $2,500 was for the services performed. I found this very difficult to accept since the cost of a CAD drawing and measurement for my complete basement was $600.
I say shame on me because I did not do my due diligence and research this company by at least reading the comments of others as posted here before having any dealings with this company.
Its such poor customer service when not even death would have them do the right thing. This company should be shut down.","neg-1

I do not know how this company stays in business. if you get a person from this company named [redacted] you should hang up. This person is not very trustworthy he will tell things to get the sale and never come through.it took us 5 months. talking with this person to get half of what we had order. Then it was not right. I hope this person likes what he does to people with disability\'s. Not A GOOD COMPANY BOGGES ADDRESS. Also the are a partner with GOLDEN. I would not us this company or its partners.","neg-4