US Mirror and Glass

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** I am disappointed the bill was not paid on time. I agree this should have been taken care of sooner. Jill at US Mirror and Glass called and we made arrangements to pay the debt on a certain day and I was told that would be fine. Once you make an agreement with a customer you should keep to that agreement. If this was not something they could offer they never should have agreed. The way they communicated to both myself and my wife was unacceptable and not professional

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At 91 days after a job is completed on a residence, we loose our right to lien the property and thus recoup our fees for labor and materials.  We completed a job for [redacted] on 4/23/15 and on day 80, I felt enough time had lapsed to where [redacted] & [redacted] could...

have made complete or partial payment for this job.  I cannot give a contractor 89 days to pay for a job and then on day 90, contact the homeowner and inform them that I am placing a lien on their property.  I don't feel one days notice is a fair time frame in which to allow the homeowner to help rectify the situation that they know nothing about.  99% of builders do not tell their clients that they are in arrears with their subcontractors.  This information doesn't become known until a lien is placed on their property.  I don't feel this is fair to the homeowner.  Our terms with [redacted] were net 30 days and that should have been honored.
I did notify both [redacted] & [redacted] via text that I was contacting their homeowner regarding the unpaid product.  Often times, the homeowner prompting the contractor to pay goes much further than our repeated requests for payment.  I contacted their homeowner and he did not seem surprised at all that the bill was unpaid, which led me to believe other subs were not being paid either.  The homeowner asked me how much the bill was and said he would have a check in the mail that day.
[redacted] contacted me and said he would come into the store and pay with cash.  I said that was fine and we would be done with his business.  As to the guinea pig remark, [redacted] has had a sketchy history with starting his business, dissolving it, reinstating it and then changing the name of his company.  He just recently went back to his construction business after being employed with Hayden Homes, which is where we had come to know him.  We gave [redacted] the benefit of the doubt and extended him credit only to find he did not have the funds to pay us. Subcontractors, many times, go unpaid while the contractor uses the funds for other projects.  
[redacted] then contacted our company and said she would pay by credit card.  She was asked that if she had some funds available on a credit card, why didn't she pay us earlier.  She stated she was waiting until Friday like she had planned.  There was no formal agreement to allow 90 days to pass before we were to be paid.  I felt that 80 days was long enough and also gave us enough time to track down the homeowners and inform them we would be placing a lien on their property.
Traci S[redacted]
U.S. Mirror & Glass