The Company called and spoke with Mr[redacted] twice As detailed in the below letter (sent to him via email and USPS), the Company offered to repurchase his coins for a 100% refund Mr [redacted] stated that he was very satisfied with that offer He further stated that he would consider doing business with our Company again in the future.Please let us know if you need further information on this matter It has been resolved to the customer's satisfaction Mr [redacted] July, [redacted] ***Dear Mr [redacted] ,Per our telephone conversation I am providing you with ourwritten agreement to refund 100% of your acquisition cost for the followingcoins that you acquired from US Money Reserve: Qty Date Description Unit Price 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$1, 4/27/$Gold American Eagle Philip Diehl PR$3, 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$1, 4/27/$Gold American Eagle Philip Diehl PR$3,$13,I recommend that you ship the coins registered US Mailinsured for $13,to:USMR [redacted] ***We will contact you once we receive your shipmentPleaseallow business days for your check for $13,to be received We will mail your check to the above address.Please call with any questions or to confirm that you haveshipped.Once again I apologize for the disrespect and inconvenienceyou feel our company has caused you.Best regards, [redacted] , Customer Relations Manager [redacted] Tell us why here
This customer filed the complaint before even reaching out to U.SMoney Reserve, Inc(USMR) Upon receipt of this complaint, on May 31,2017, USMR reached out to the customer and resolved the issues completely The customer is now satisfied Thank you
We have already been in contact with Ms [redacted] and Ms [redacted] 's son [redacted] prior to receiving this complaint Ms [redacted] has been a client since She called in to place the $71,order in response to a mailer she received We have already processed a 100% refund for this order and will be working with [redacted] , once he is available, to return the previously purchased $104,in merchandise for 100% refund.Per company policy, Ms [redacted] will no longer be allowed to purchase nor will she receive phone calls or mail from USMR If she calls in, the call will be routed to our Customer Relations department that will honor the request of the family to not sell to her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will continue to do business with U.SMoney Reserve thanks to the role of Mr [redacted] - he facilitates communication Regards, [redacted]
The Company called and spoke with Mr[redacted] twice As detailed in the below letter (sent to him via email and USPS), the Company offered to repurchase his coins for a 100% refund Mr [redacted] stated that he was very satisfied with that offer He further stated that he would consider doing business with our Company again in the future.Please let us know if you need further information on this matter It has been resolved to the customer's satisfaction Mr [redacted] July, [redacted] ***Dear Mr [redacted] ,Per our telephone conversation I am providing you with ourwritten agreement to refund 100% of your acquisition cost for the followingcoins that you acquired from US Money Reserve: Qty Date Description Unit Price 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$1, 4/27/$Gold American Eagle Philip Diehl PR$3, 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$ 4/27/$Gold American Eagle Philip Diehl PR$1, 4/27/$Gold American Eagle Philip Diehl PR$3,$13,I recommend that you ship the coins registered US Mailinsured for $13,to:USMR [redacted] ***We will contact you once we receive your shipmentPleaseallow business days for your check for $13,to be received We will mail your check to the above address.Please call with any questions or to confirm that you haveshipped.Once again I apologize for the disrespect and inconvenienceyou feel our company has caused you.Best regards, [redacted] , Customer Relations Manager [redacted] Tell us why here
This customer filed the complaint before even reaching out to U.SMoney Reserve, Inc(USMR) Upon receipt of this complaint, on May 31,2017, USMR reached out to the customer and resolved the issues completely The customer is now satisfied Thank you
We have already been in contact with Ms [redacted] and Ms [redacted] 's son [redacted] prior to receiving this complaint Ms [redacted] has been a client since She called in to place the $71,order in response to a mailer she received We have already processed a 100% refund for this order and will be working with [redacted] , once he is available, to return the previously purchased $104,in merchandise for 100% refund.Per company policy, Ms [redacted] will no longer be allowed to purchase nor will she receive phone calls or mail from USMR If she calls in, the call will be routed to our Customer Relations department that will honor the request of the family to not sell to her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will continue to do business with U.SMoney Reserve thanks to the role of Mr [redacted] - he facilitates communication Regards, [redacted]