US Nails

This is in response to your letter dated June 22, I am grateful that our customer brought to my attention what made him unhappy with our service I will make sure our nail technicians will correct the situation accordingly I am happy to refund the amount of $to our customer, please forward it to him.Thank youSincerely, LaKhanh [redacted] for U.SNails

This is in response to your letter dated June 22, I am grateful that our customer brought to my attention what made him unhappy with our service I will make sure our nail technicians will correct the situation accordingly I am happy to refund the amount of $to our customer, please forward it to him.Thank you.Sincerely,LaKhanh **for U.SNails

I visited this establishment on May Upon entering there is a banner hanging above the shop advertising a Manicure and Pedicure special on only Mon -Tues- and wed for $ As you enter the shop to the left on the window they have the price for a manicure and pedicure listed at $ I go in and I get a manicure and pedicure and I notice the tech write down $as she was filling out her ticket, which prompted me to ask her about the priceShe told me that the pedicure was $and the manicure was $As I referred her to the price posted at the front door which clearly stated $28.00, she told me that is cost more for a man, and I immediately asked her well why is the men's price list not posted beside the regular list at the door and she had no answer Other techs came over and they began talking in there native language as I stood there waiting for clarification, no attempt was made In order not to create a scene I paid the money, and I spoke with the gentleman tech as I left the establishment in an attempt to get some sort of resolve, but he didn't seem to be interested

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me See attachment or check attachment tab Regards, [redacted] ***

US Nails believes in good customer services and we treat our guests equally and with respectWe believe the issue raised by the complainant was that she was not very happy after being advised that the skin of her feet would not be as smooth as she expected after the service due to her dry skin conditionsAfter that she started demanding and expressed frustrationWhile we strive to make our customers completely satisfied with our services, there will always be room for improvementsWe are willing to refund 100% of her payment ($20) so that she can pay for the service else where that she thinks is "completely satisfactory" We'd like to take this opportunity to thank the Revdex.com for giving us a chance to respondPlease advise your complainant that she may come to our shop for the refund Sincerely, US Nails

I'm Trang from US nailI receive the letter from you ,assigned ID of [redacted] And I want to reply the email to make everything clearlyBeing a nail technician, I know when I can't do the service basing on the customer healthThe customer named [redacted] , I can't do the pedicure for her because since last time when I did for her, she was very sensitive alreadyWhenever I touch her feet, she pushed them back form my hand, with all the implement to do pedicure like clippers, nippers, filesThey are very easy to cut the customer cuticle, lead to the bleedingMoreover, because I do for her for years, so I know when I can't do the best service for her, so I am so sorry that I can't do the pedicure for her anymore since she is very sensitive, so it have the high risk for me to cut to her nail or the cuticle to make them bleeding I hope she can understand that basing on what I learn from school if the customer health and condition are not good enough to get the pedicure, I can't do it for herShe need a specialist to do it, not a nail technicianWith all my best to explain this issue, I hope that you can understand that we don't want to refuse any customer, just because we can't do the best for you Thank you very much You have a nice day, Trang from US nail

I visited this establishment on 30 May 2105. Upon entering there is a banner hanging above the shop advertising a Manicure and Pedicure special on only Mon -Tues- and wed for $25.00. As you enter the shop to the left on the window they have the price for a manicure and pedicure listed at $28.00. I go in and I get a manicure and pedicure and I notice the tech write down $30.00 as she was filling out her ticket, which prompted me to ask her about the price. She told me that the pedicure was $20.00 and the manicure was $10.00. As I referred her to the price posted at the front door which clearly stated $28.00, she told me that is cost more for a man, and I immediately asked her well why is the men's price list not posted beside the regular list at the door and she had no answer. Other techs came over and they began talking in there native language as I stood there waiting for clarification, no attempt was made. In order not to create a scene I paid the money, and I spoke with the gentleman tech as I left the establishment in an attempt to get some sort of resolve, but he didn't seem to be interested.

I'm Trang from US nail. I receive the letter from you ,assigned ID of [redacted]. And I want to reply the email to make everything clearly. Being a nail technician, I know when I can't do the service basing on the customer  health. The customer named [redacted], I can't do the pedicure for...

her because since last time when I did for her, she was very sensitive already. Whenever I touch her feet, she pushed them back form my hand, with all the implement to do pedicure like clippers, nippers, files. They are very easy to cut the customer cuticle, lead to the bleeding. Moreover, because I do for her for 2 years, so I know when I can't do the best service for her, so I am so sorry that I can't do the pedicure for her anymore since she is very sensitive, so it have the high risk for me to cut to her nail or the cuticle to make them bleeding.  I hope she can understand that basing on what I learn from school if the customer health and condition are not good enough to get the pedicure, I can't do it for her. She need a specialist to do it, not a nail technician. With all my best to explain this issue, I hope that you can understand that we don't want to refuse any customer, just because we can't do the best for you.
Thank you very much.
You have a nice day,
Trang from US nail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.  See attachment or check attachment tab.
Regards,
[redacted]

This is in response to your letter dated June 22, 2015.  I am grateful that our customer brought to my attention what made him unhappy with our service.  I will make sure our nail technicians will correct the situation accordingly.  I am happy to refund the amount of $4.00 to our...

customer, please forward it to him.Thank you.Sincerely,LaKhanh **for U.S. Nails

This is in response to your letter dated June 22, 2015.  
I am grateful that our customer brought to my attention what made him unhappy with our service.  I will make sure our nail technicians will correct the situation accordingly.  
I am happy to refund the amount of...

$4.00 to our customer, please forward it to him.Thank you.
Sincerely,
LaKhanh **
for U.S. Nails

US Nails believes in good customer services and we treat our guests equally and with respect. We believe the issue raised by the complainant was that she was not very happy after being advised that the skin of her feet would not be as smooth as she expected after the service due to her dry skin...

conditions. After that she started demanding and expressed frustration. While we strive to make our customers completely satisfied with our services, there will always be room for improvements. We are willing to refund 100% of her payment ($20) so that she can pay for the service else where that she thinks is "completely satisfactory".
We'd like to take this opportunity to thank the Revdex.com for giving us a chance to respond. Please advise your complainant that she may come to our shop for the refund.
Sincerely,
US Nails

I visited this establishment on 30 May 2105. Upon entering there is a banner hanging above the shop advertising a Manicure and Pedicure special on only Mon -Tues- and wed for $25.00. As you enter the shop to the left on the window they have the price for a manicure and pedicure listed at $28.00. I go in and I get a manicure and pedicure and I notice the tech write down $30.00 as she was filling out her ticket, which prompted me to ask her about the price. She told me that the pedicure was $20.00 and the manicure was $10.00. As I referred her to the price posted at the front door which clearly stated $28.00, she told me that is cost more for a man, and I immediately asked her well why is the men's price list not posted beside the regular list at the door and she had no answer. Other techs came over and they began talking in there native language as I stood there waiting for clarification, no attempt was made. In order not to create a scene I paid the money, and I spoke with the gentleman tech as I left the establishment in an attempt to get some sort of resolve, but he didn't seem to be interested.

Review: Sunday August 3, 2014 I visited the US Nails Salon in [redacted] MD for a service named 'Full Set". It's the process of adding a plastic artificial nail to the tip of your own and acrylic powder and liquid are laid over top to form a nail. This service on average lasts about 3-4 weeks and longer depending on care and activity with hands. On Thurday August 7, 2014 I noticed that two of my nails were missing after I awoke from a nap. Noting that this has NEVER happened before I examined the remaining nails and noticed that they were all 'lifting' at the cuticle. After 3-4 weeks this original nail starts to grow and the cuticles start to lift the acrylic layer. I phoned and revisited the business in hope that something could be done to fix this matter. A new technician proceeded in attempting to repair the nails until there was a discrepency on a charge for a polish change. Due to my request of new color upon repair the tech quoted a price. I then informed her that this was not going to work after all and requested a refund. It was shocking to me how a job was unsatisfactory but they business still wanted to charge for more services. The initial nail tech then proceeded also to repair my nails and quoted she was only going to repair the missing nails and not the ones that were lifting. I informed her that fear of the same incident reoccuring I did not wish to have any further services done and further requested my refund. She declined and I called the police for a report. I collected the needed information so that I can visit the commisioner's office for further refund requesting information. Below are links for the pictures taken the date the problem occured[redacted]Desired Settlement: I would like the $25.00 USD I spent to be refunded immediately.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. See attachment or check attachment tab.

Regards,