The bathroom is beautiful and it is in line with my expectationsThe contractors were all very nice and did quality workShowed up as expected and kept thing clean after each days work The timeline got extended from the original estimate because the shower door was't standard Home depot sizeI had to wait until the tile work was done to get the shower door contractor to measureIt was about days later that it got installedThe demo work created some extra work for me as it knocked some tiles from a wall in an adjacent bathroomIt also caused a leak in that bathrooms water supply which I had to fix
We had our master bathroom totally remodeled by U.SBath Systems, working through Home Depot They replaced our spa tub with a large washower with glass walls and doors The tile floor was replaced For the shower walls, their agent originally suggested some one-piece panels but we wanted ceramic tile on the shower walls and floors I picked out the tile I wanted at The Tile Shop and they coordinated everything with U.SBath personnel We had our old shower turned into a closet We had our vanity cabinet made by someone else Price-wise, the remodel ended up costing about the same as two bids we got from independent contractors, but both of them were too busy to redo our bathroom for months Everyone working for and with U.SBath were very personable, responded to our concerns quickly, and their work was top quality I would recommend them
The process began smoothly as Home Depot Home Services referred us to US Bath for our project to remodel bathroomsMajority of work was done in days with of their "best crews" (project began on 3/27/18)It quickly went downhill from there as a watch was discovered missing right after, then hats were discovered missing - all in a room that no one should have accessedThis was reported immediately to Project Manager (Dan) and we were told this had never happened before and we couldn't prove it - basically calling us liars (this was the same reaction we received when reporting the missing items again to the office)After that there was a lack of communication from the office to schedule our final touch upsWe took time off work to wait on multiple appointments that no one showed up to and if we did not try and follow up with them - they were not calling usWith the amount of money that it cost for this project and Salesman Jason sold us on their trustworthiness and quality of work - they sure don't seem to care or display trustworthiness! We cannot recommend US Bath for your project after our experience and the way were treated after reporting our problems and theft in our home
The whole experience was very positive Everyone made sure I was satisfied with everything they did The installers worked hard and were very professional I was very pleased with the whole process and my bathroom is beautiful
We are totally thrilled with the work that US Bath Systems did on our bathroom remodelThey were on time, the work was absolutely perfect, the workers were very nice and cleaned up the work site completelyAnd they were done sooner than we expectedThe quality of the materials was excellentEvery thing that we ordered was on the truck and in pristine conditionWe are so happy with the new bathroom
From start to finish, working with this company has been a total nightmare I originally thought that it was just their contracted team through Home Depot, but after ½ years of still trying to get my project finished, I realize that it is a full team fail Summary: - Horrible communication - Poor time management - “Band-Aid” fixes - Bully tactics - ½ years later and I am still having to deal with them to get things fixed I started the conversation with US Patio regarding my project of a season patio room walking out to a wood deck back in May The sales team came out to my home, showed me the product and with all the warrantees and guarantees, I felt really good about it I signed the contract with the communication we would start in weeks after the product came in and everything quickly started falling apart The internal company communication is a mess! No one knows what is ordered, when it is coming in or who it is going to They have ordered the wrong parts multiple times, or had to give my parts to another job because they messed that one up They quoted me 4-weeks to complete once the product came in, but it took 12+ weeks (the entire summer) due to them having to leave my job to run to other jobs to handle issues, complaints, mistakes When they told me they were done, I had to call them back times to fix issues or short cuts that were made on the deck itself I had reached out to the sales team to let them know my concerns during the process which had no results, just more excuses I was ignored when I asked 3x for a final walk through to review everything with the project manager and was told if I did not sign off on the project, they would put a lien on my house Not satisfied with the job that was done on my deck, I still signed the papers to just be done with them April I reached out regarding part of the vinyl lining pulling away from the frame creating a hole in two different locations of the room Trying to find someone to contact through US Patio customer care is a very difficult task The original sales team that I worked with was no longer there and customer service kept sending me to a voice mailbox After messages to the same person, I finally got a call back (weeks later) She was a very nice woman, but seemed like she was in over her head with project issues There was a lot of back and forth and push back about them coming out to fix/ replace and it took about weeks from the original call to the day they came out [redacted] Please note on their website about all the warrantees and guarantees They came out early June, stated they were in the wrong as the vinyl was cut too short in the door and they would replace the door I followed up in July to ask about where the door was; seemed they forgot to order They came out a couple weeks later and since they did not measure, they ordered the wrong door and said they would be back out in a couple of week It is now Oct and I haven’t heard back from anyone Open project - Unresolved issue I have never had to write a review like this before, but I am sick of having to chase them down to do their job for the last ½ years I spent A LOT of money and time dealing with this company I just hope I can save someone the headache by writing this review!
A little information about my recent bathroom remodel done through Home DepotThe company that does the work on behalf of Home Depot is US Patio Systems May also be known as US Bath SystemsThe bathroom remodel started July 13, with the initial sales presentation The job was completed on December 28, Yes, months and days Granted, the workers did not work a few days due to conflicts with my scheduleThe sales pitch on July 13th was OK, but started out rather odd He did not want to see the bathroom right away, instead we sat down at a table and talked about colors and styles and things like that Thought he would talk about what we wanted done and the size on the bathroomFinally got around to looking at the bathroom and then sitting down for the sales pitch Sales pitch ended with a projected cost of the projectI was quite surprised It was several thousand dollars higher than the other two estimates I had gottenThe sales presentation included looking at samples of the tile that we could choose from as well as different sinks and toiletsFound a tile that we liked Salesperson then asked if we would be interested in a new program they were promoting The program was called “bath in a box”Basically, it was certain tile matched with certain sinks and toilets More like buying a package rather than a la carte That would save us moneyWe liked the idea of finding what we wanted rather than running around to different stores shopping for the tile and fixturesThe other “monetary discount” the sales person mentioned was a discount from Home Depot He went on to say that annually Home Depot contributes a certain amount of money to projects like this The amount of the discount is based on the amount of business we have done with Home Depot in the pastThe sales person worked on his laptop a minute and came back with a dollar figure It was $3, Based on what we purchased at Home Depot, they would take off another $3,from the cost of the project This was on top of the “bath in a box” discountOf course, the sales person said that we had to say yes that night to get the $3, If we said no, the discount could be given to other customersThis is the part that I think is deceptive and unethical Reducing the over inflated cost of the project under the guise of a discount given by Home Depot based on past spending! Going through an exercise on his laptop and/or phone to come up with the discounted amountI have confirmed with Home Depot, there is no such discount based on past spending Dishonest DeceptiveSo, after the so-called discounts, the final cost of the remodel was no different than other quotes that we have gotThe discounts were amounted to nothingWe agreed to move forward with the project Cost ended up the same and they had the tile and fixtures we likedWe gave them a down payment and were told three maybe four weeks to complete the jobMonths past and we only heard from US Patio twice Finally, in early October, I stopped in at the Burnsville office to get an update on the projectWe said they were waiting for everything (tiles, sink, faucets, toilet, shower floor, medicine cabinet) to arrive She then said that something was just ordered in September Two months after the sales presentationThe work finally began Workers came to gut the bathroom, another company came to put up the sheet rock, another did the tile workNo one knew anything about the project as a whole They just did their thing and were goneAll of these workers I believe were contracted workers from other companies They were not employees of US Patio SystemsFor the most part, the workers did a goodThere were three things that stand out that caused us to wonder what kind of company did we hire The tile workers left the new shower floor right in the middle of the garage floorCouldn’t use the garage Not a big deal by any means, but one would think they would use a little common sense when it came to leaving to job site for the night The following day, the shower floor was still in the middle of the garage stall On the third day, it was installed but the workers left all the packing materials of the shower floor in the middle of the garage stallAnother issue was the installation of the medical cabinet The worker chipped the trim with his power screwdriver when installing itHe said “that could be touched up” We said no that needed to be replaced So, a new cabinet was ordered It was installed properly the second time around, by a different workerThe other issue was with the plumbers We installed a pedestal sink No trim was added to the wall where the pipes come out and run to the faucetsJust the raw hole that was cut into the sheetrockI took a picture of it and dropped by the US Patio office for the third time Once the receptionist realized it was a pedestal sink installation did she see my issue Had to wait a few more days for that to be resolvedFinally, days after the sales presentation, the bathroom was finished Am pleased with the finished productThat is a reflection on the workers, not US Patio Systems / US Bath SystemsOnce the project was completed, US Patio, who probably called us less the six times during the months and days, calledThe worker was hardly out of the driveway when they called asking for final payment!!! They were on the ball for thatUS Patio Systems / US Bath Systems was very hard to work with The company lacks anything that resembles customer serviceWe had to call to get anything done Time management was terrible months for a bathroom remodel? Having to wait days for workers to return, I found unacceptable It is a shame US Patio Systems / US Bath Systems turned out to have, what I think is a dishonest and deceptive approachI have two more bathrooms to re-do I know US Patio Systems / US Bath Systems will not be getting the jobIt is unfortunate that Home Depot uses only this company for its bathroom remodel workTo me US Patio Systems / US Bath Systems, has blemished the reputation of Home Depot That is a shame Not sure why they would let such a company like US Patio Systems / US Bath Systems use their good name
A representative from US Patio Systems and Home Remodeling came to our home to provide a free estimate on a bathroom remodel To start, the representative wanted us to sit down and listen to his sales pitch He opened a book that had estimated costs for bathroom remodeling at $18, He did not even look at our bathroom at that point The representative then told us that US Patio was screened by [redacted] and they have a contract for services and acquisition of all fixtures for the bathroom He then proceeded to ask my husband and I to commit to the remodel service before looking at our bathroom When he finally went to see the bathroom, he took a sheet of graph paper and drew out the dimensions then proceeded to show us fixtures (shower, toilet, vanity and sink) The bathroom is very small feet by feet so there is not a lot of work When we got done picking out the fixtures, the representative from US Patio to us his estimate for the job was $18,but he would give us a $4,discount if we agreed to use his company My husband and I knew we were being scammed We already have other estimates and they are much lower at around $6,for the fixtures and labor When we asked the representative about the cost if we purchase our fixtures rather than use his company as the broker he said that would violate the contract with [redacted] *** We have priced the shower, toilet, vanity and sink at both [redacted] and [redacted] and the total cost is under $2, There is clearly a lack of transparency with the estimate by US.Patio We suspect that [redacted] takes a cut of the money for a finders fee for the business it gives to US Patio I suspect the prices are very inflated to the point of fraud I would not recommend this service to anyone We are also notifying [redacted] *** Also, the representative from US Patio would not give us a copy of the estimate so my husband took a picture of it with his cell phone
The bathroom is beautiful and it is in line with my expectationsThe contractors were all very nice and did quality workShowed up as expected and kept thing clean after each days work The timeline got extended from the original estimate because the shower door was't standard Home depot sizeI had to wait until the tile work was done to get the shower door contractor to measureIt was about days later that it got installedThe demo work created some extra work for me as it knocked some tiles from a wall in an adjacent bathroomIt also caused a leak in that bathrooms water supply which I had to fix
Very professionalAnswered all my questions and even came out in person after the job was completed to address my questionsGreat service
We had our master bathroom totally remodeled by U.SBath Systems, working through Home Depot They replaced our spa tub with a large washower with glass walls and doors The tile floor was replaced For the shower walls, their agent originally suggested some one-piece panels but we wanted ceramic tile on the shower walls and floors I picked out the tile I wanted at The Tile Shop and they coordinated everything with U.SBath personnel We had our old shower turned into a closet We had our vanity cabinet made by someone else Price-wise, the remodel ended up costing about the same as two bids we got from independent contractors, but both of them were too busy to redo our bathroom for months Everyone working for and with U.SBath were very personable, responded to our concerns quickly, and their work was top quality I would recommend them
The process began smoothly as Home Depot Home Services referred us to US Bath for our project to remodel bathroomsMajority of work was done in days with of their "best crews" (project began on 3/27/18)It quickly went downhill from there as a watch was discovered missing right after, then hats were discovered missing - all in a room that no one should have accessedThis was reported immediately to Project Manager (Dan) and we were told this had never happened before and we couldn't prove it - basically calling us liars (this was the same reaction we received when reporting the missing items again to the office)After that there was a lack of communication from the office to schedule our final touch upsWe took time off work to wait on multiple appointments that no one showed up to and if we did not try and follow up with them - they were not calling usWith the amount of money that it cost for this project and Salesman Jason sold us on their trustworthiness and quality of work - they sure don't seem to care or display trustworthiness! We cannot recommend US Bath for your project after our experience and the way were treated after reporting our problems and theft in our home
The whole experience was very positive Everyone made sure I was satisfied with everything they did The installers worked hard and were very professional I was very pleased with the whole process and my bathroom is beautiful
We are totally thrilled with the work that US Bath Systems did on our bathroom remodelThey were on time, the work was absolutely perfect, the workers were very nice and cleaned up the work site completelyAnd they were done sooner than we expectedThe quality of the materials was excellentEvery thing that we ordered was on the truck and in pristine conditionWe are so happy with the new bathroom
From start to finish, working with this company has been a total nightmare I originally thought that it was just their contracted team through Home Depot, but after ½ years of still trying to get my project finished, I realize that it is a full team fail Summary: - Horrible communication - Poor time management - “Band-Aid” fixes - Bully tactics - ½ years later and I am still having to deal with them to get things fixed I started the conversation with US Patio regarding my project of a season patio room walking out to a wood deck back in May The sales team came out to my home, showed me the product and with all the warrantees and guarantees, I felt really good about it I signed the contract with the communication we would start in weeks after the product came in and everything quickly started falling apart The internal company communication is a mess! No one knows what is ordered, when it is coming in or who it is going to They have ordered the wrong parts multiple times, or had to give my parts to another job because they messed that one up They quoted me 4-weeks to complete once the product came in, but it took 12+ weeks (the entire summer) due to them having to leave my job to run to other jobs to handle issues, complaints, mistakes When they told me they were done, I had to call them back times to fix issues or short cuts that were made on the deck itself I had reached out to the sales team to let them know my concerns during the process which had no results, just more excuses I was ignored when I asked 3x for a final walk through to review everything with the project manager and was told if I did not sign off on the project, they would put a lien on my house Not satisfied with the job that was done on my deck, I still signed the papers to just be done with them April I reached out regarding part of the vinyl lining pulling away from the frame creating a hole in two different locations of the room Trying to find someone to contact through US Patio customer care is a very difficult task The original sales team that I worked with was no longer there and customer service kept sending me to a voice mailbox After messages to the same person, I finally got a call back (weeks later) She was a very nice woman, but seemed like she was in over her head with project issues There was a lot of back and forth and push back about them coming out to fix/ replace and it took about weeks from the original call to the day they came out [redacted] Please note on their website about all the warrantees and guarantees They came out early June, stated they were in the wrong as the vinyl was cut too short in the door and they would replace the door I followed up in July to ask about where the door was; seemed they forgot to order They came out a couple weeks later and since they did not measure, they ordered the wrong door and said they would be back out in a couple of week It is now Oct and I haven’t heard back from anyone Open project - Unresolved issue I have never had to write a review like this before, but I am sick of having to chase them down to do their job for the last ½ years I spent A LOT of money and time dealing with this company I just hope I can save someone the headache by writing this review!
Satisfied with work and very pleased with the post job clean up
A little information about my recent bathroom remodel done through Home DepotThe company that does the work on behalf of Home Depot is US Patio Systems May also be known as US Bath SystemsThe bathroom remodel started July 13, with the initial sales presentation The job was completed on December 28, Yes, months and days Granted, the workers did not work a few days due to conflicts with my scheduleThe sales pitch on July 13th was OK, but started out rather odd He did not want to see the bathroom right away, instead we sat down at a table and talked about colors and styles and things like that Thought he would talk about what we wanted done and the size on the bathroomFinally got around to looking at the bathroom and then sitting down for the sales pitch Sales pitch ended with a projected cost of the projectI was quite surprised It was several thousand dollars higher than the other two estimates I had gottenThe sales presentation included looking at samples of the tile that we could choose from as well as different sinks and toiletsFound a tile that we liked Salesperson then asked if we would be interested in a new program they were promoting The program was called “bath in a box”Basically, it was certain tile matched with certain sinks and toilets More like buying a package rather than a la carte That would save us moneyWe liked the idea of finding what we wanted rather than running around to different stores shopping for the tile and fixturesThe other “monetary discount” the sales person mentioned was a discount from Home Depot He went on to say that annually Home Depot contributes a certain amount of money to projects like this The amount of the discount is based on the amount of business we have done with Home Depot in the pastThe sales person worked on his laptop a minute and came back with a dollar figure It was $3, Based on what we purchased at Home Depot, they would take off another $3,from the cost of the project This was on top of the “bath in a box” discountOf course, the sales person said that we had to say yes that night to get the $3, If we said no, the discount could be given to other customersThis is the part that I think is deceptive and unethical Reducing the over inflated cost of the project under the guise of a discount given by Home Depot based on past spending! Going through an exercise on his laptop and/or phone to come up with the discounted amountI have confirmed with Home Depot, there is no such discount based on past spending Dishonest DeceptiveSo, after the so-called discounts, the final cost of the remodel was no different than other quotes that we have gotThe discounts were amounted to nothingWe agreed to move forward with the project Cost ended up the same and they had the tile and fixtures we likedWe gave them a down payment and were told three maybe four weeks to complete the jobMonths past and we only heard from US Patio twice Finally, in early October, I stopped in at the Burnsville office to get an update on the projectWe said they were waiting for everything (tiles, sink, faucets, toilet, shower floor, medicine cabinet) to arrive She then said that something was just ordered in September Two months after the sales presentationThe work finally began Workers came to gut the bathroom, another company came to put up the sheet rock, another did the tile workNo one knew anything about the project as a whole They just did their thing and were goneAll of these workers I believe were contracted workers from other companies They were not employees of US Patio SystemsFor the most part, the workers did a goodThere were three things that stand out that caused us to wonder what kind of company did we hire The tile workers left the new shower floor right in the middle of the garage floorCouldn’t use the garage Not a big deal by any means, but one would think they would use a little common sense when it came to leaving to job site for the night The following day, the shower floor was still in the middle of the garage stall On the third day, it was installed but the workers left all the packing materials of the shower floor in the middle of the garage stallAnother issue was the installation of the medical cabinet The worker chipped the trim with his power screwdriver when installing itHe said “that could be touched up” We said no that needed to be replaced So, a new cabinet was ordered It was installed properly the second time around, by a different workerThe other issue was with the plumbers We installed a pedestal sink No trim was added to the wall where the pipes come out and run to the faucetsJust the raw hole that was cut into the sheetrockI took a picture of it and dropped by the US Patio office for the third time Once the receptionist realized it was a pedestal sink installation did she see my issue Had to wait a few more days for that to be resolvedFinally, days after the sales presentation, the bathroom was finished Am pleased with the finished productThat is a reflection on the workers, not US Patio Systems / US Bath SystemsOnce the project was completed, US Patio, who probably called us less the six times during the months and days, calledThe worker was hardly out of the driveway when they called asking for final payment!!! They were on the ball for thatUS Patio Systems / US Bath Systems was very hard to work with The company lacks anything that resembles customer serviceWe had to call to get anything done Time management was terrible months for a bathroom remodel? Having to wait days for workers to return, I found unacceptable It is a shame US Patio Systems / US Bath Systems turned out to have, what I think is a dishonest and deceptive approachI have two more bathrooms to re-do I know US Patio Systems / US Bath Systems will not be getting the jobIt is unfortunate that Home Depot uses only this company for its bathroom remodel workTo me US Patio Systems / US Bath Systems, has blemished the reputation of Home Depot That is a shame Not sure why they would let such a company like US Patio Systems / US Bath Systems use their good name
Overall a positive experienceEverything went smoothly
A representative from US Patio Systems and Home Remodeling came to our home to provide a free estimate on a bathroom remodel To start, the representative wanted us to sit down and listen to his sales pitch He opened a book that had estimated costs for bathroom remodeling at $18, He did not even look at our bathroom at that point The representative then told us that US Patio was screened by [redacted] and they have a contract for services and acquisition of all fixtures for the bathroom He then proceeded to ask my husband and I to commit to the remodel service before looking at our bathroom When he finally went to see the bathroom, he took a sheet of graph paper and drew out the dimensions then proceeded to show us fixtures (shower, toilet, vanity and sink) The bathroom is very small feet by feet so there is not a lot of work When we got done picking out the fixtures, the representative from US Patio to us his estimate for the job was $18,but he would give us a $4,discount if we agreed to use his company My husband and I knew we were being scammed We already have other estimates and they are much lower at around $6,for the fixtures and labor When we asked the representative about the cost if we purchase our fixtures rather than use his company as the broker he said that would violate the contract with [redacted] *** We have priced the shower, toilet, vanity and sink at both [redacted] and [redacted] and the total cost is under $2, There is clearly a lack of transparency with the estimate by US.Patio We suspect that [redacted] takes a cut of the money for a finders fee for the business it gives to US Patio I suspect the prices are very inflated to the point of fraud I would not recommend this service to anyone We are also notifying [redacted] *** Also, the representative from US Patio would not give us a copy of the estimate so my husband took a picture of it with his cell phone