Dear Ms. [redacted]: Thank you for contacting WorldStrides regarding your son 's account. lt is my understanding that Cameron is scheduled to accompany [redacted] on their upcoming trip to Washington, D.C. and you have some concerns regarding receipt of payment. In...
researching this matter, it appears that we have received the following payments on [redacted]'s behalf: $49.00 via online upon registration on June 5, 2015, two $200.00 checks via mail on August 28, 2015 and another $200.00 check via mail on September 14, 2015. It does appear that there was a delay in receiving the checks which eventually made their way to us on August 28, 2015. Our records indicate that this delay was due to payment being forwarded to an incorrect address. Please accept my apology if this was not the case. It seems that we are now in receipt of all payments previously forwarded and are certainly pleased with this result. For future payments, if you are uncomfortable with the mail in option, there are a couple of other options we can provide. When you registered online you had the opportunity to set up a MyTrip account which would allow you to make payments, track payments, check your balance and/or review your payment history. If you have not already done so and prefer to make payments on line, I encourage you to set up a MyTrip account at your earliest opportunity. Payments can also be made via phone by calling our customer support team at [redacted]. I apologize for any confusion and/or frustration this situation has caused you. However, I do hope that the explanation above addresses your concerns. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Sincerely, A [redacted]
Dear Ms. [redacted],Thank you
for contacting WorldStrides regarding your daughter’s accounts. It is my understanding that [redacted] was scheduled
to accompany [redacted] on their upcoming trip to [redacted] Our records
indicate that you registered [redacted] via...
our website on March, 14th. Upon completing the registration you would
have received an EZPay Confirmation that would have shown the complete payment
schedule and a first payment draft date of April, 24th. On April, 18th we also sent an additional
reminder email notifying you that your first payment was scheduled for April,
24th. After review it does not appear
we received your mailed request for cancellation and we searched our phone
records for April, 15th, using the primary number on your account, but
could not locate any record of a call received on that date. Our records indicate we received the first
request for cancellation via email on April 24th. Below is a copy of the request received.[redacted] Sent: Sunday, April 24, 2016 5:11 PM To: Customer Service Subject: [redacted]I need to go ahead and cancel
this trip. I do not wish to be charged and the child has decided she does not
want to attend. Do not charge credit card. I have not received anything for
billing.[redacted] We responded
to your email on 4/25 at 10:05 EST confirming we had received your request for
cancellation and notifying you that your first payment had already had been
withdrawn, but we would ensure all future payments were stopped.Thank you for contacting
WorldStrides! This email is to confirm we have received your written request to
cancel your account. Since you were signed up for EZpay, for the automatic
payments, the first payment has already been charged on the account but I will
stop all future payments.We have
already begun the refund process and are providing a refund in the amount of
$150, the $199 payment we received minus the $49 non-refundable deposit. I will submit a request to have this refund
rushed. We certainly
hope that [redacted] is able to travel with WorldStrides in the future. Should you have any further questions or
concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this
correspondence as part of our response to the recent filing you made with the
Revdex.com (Case #: [redacted]) in Richmond.Sincerely, Jessica S[redacted]VP Customer
Service
Dear Ms. [redacted]: Thank you for contacting WorldStrides regarding your son 's account. lt is my understanding that Cameron is scheduled to accompany [redacted] on their upcoming trip to Washington, D.C. and you have some concerns regarding receipt of payment. In...
researching this matter, it appears that we have received the following payments on [redacted]'s behalf: $49.00 via online upon registration on June 5, 2015, two $200.00 checks via mail on August 28, 2015 and another $200.00 check via mail on September 14, 2015. It does appear that there was a delay in receiving the checks which eventually made their way to us on August 28, 2015. Our records indicate that this delay was due to payment being forwarded to an incorrect address. Please accept my apology if this was not the case. It seems that we are now in receipt of all payments previously forwarded and are certainly pleased with this result. For future payments, if you are uncomfortable with the mail in option, there are a couple of other options we can provide. When you registered online you had the opportunity to set up a MyTrip account which would allow you to make payments, track payments, check your balance and/or review your payment history. If you have not already done so and prefer to make payments on line, I encourage you to set up a MyTrip account at your earliest opportunity. Payments can also be made via phone by calling our customer support team at [redacted]. I apologize for any confusion and/or frustration this situation has caused you. However, I do hope that the explanation above addresses your concerns. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Sincerely, A [redacted]
Dear Ms. [redacted],Thank you
for contacting WorldStrides regarding your daughter’s accounts. It is my understanding that [redacted] was scheduled
to accompany [redacted] on their upcoming trip to [redacted] Our records
indicate that you registered [redacted] via...
our website on March, 14th. Upon completing the registration you would
have received an EZPay Confirmation that would have shown the complete payment
schedule and a first payment draft date of April, 24th. On April, 18th we also sent an additional
reminder email notifying you that your first payment was scheduled for April,
24th. After review it does not appear
we received your mailed request for cancellation and we searched our phone
records for April, 15th, using the primary number on your account, but
could not locate any record of a call received on that date. Our records indicate we received the first
request for cancellation via email on April 24th. Below is a copy of the request received.[redacted] Sent: Sunday, April 24, 2016 5:11 PM To: Customer Service Subject: [redacted]I need to go ahead and cancel
this trip. I do not wish to be charged and the child has decided she does not
want to attend. Do not charge credit card. I have not received anything for
billing.[redacted] We responded
to your email on 4/25 at 10:05 EST confirming we had received your request for
cancellation and notifying you that your first payment had already had been
withdrawn, but we would ensure all future payments were stopped.Thank you for contacting
WorldStrides! This email is to confirm we have received your written request to
cancel your account. Since you were signed up for EZpay, for the automatic
payments, the first payment has already been charged on the account but I will
stop all future payments.We have
already begun the refund process and are providing a refund in the amount of
$150, the $199 payment we received minus the $49 non-refundable deposit. I will submit a request to have this refund
rushed. We certainly
hope that [redacted] is able to travel with WorldStrides in the future. Should you have any further questions or
concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this
correspondence as part of our response to the recent filing you made with the
Revdex.com (Case #: [redacted]) in Richmond.Sincerely, Jessica S[redacted]VP Customer
Service