Complaint: [redacted] I am rejecting this response because: I can provide the emails I sent and can also prove I still have the original plates/registered plates on the vehicleThe registration was transferred from the original vehicles VIN# to this new vehicles VIN# Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI WILL ACCEPT THIS RESOLUTION THEY CAN SEND ME A CHECK FOR $ SEND TO MY NAME, [redacted] (I MOVED OUT OF **).I APPRECIATE EVERYONE'S COOPERATION Sincerely, [redacted] ***
We will refund the customer in the amount of $(the cost of the unit with labor) or reinstall a new unit into the customers car.Please let me know how to proceed.Thanks, [redacted]
Any extended service contract we sell will not cover everythingCustomers are given a detailedlist of all covered parts and services upon purchaseWe also do not sell “bumper to bumper” plans we sell basic service plans and that is what Mrs [redacted] has purchased.Bruce Bennett Nissan does not approve or deny any covered services we are strictly the diagnostic and repair facilityThe extended service company denied the claim because it is not a covered partBruce Bennett Nissandid not and cannot not approve the repair.There has been many instances that parts and labor were covered through the extended service contract on Mrs***vehicle, AC Compressor, Motor Mount, Exhaust Manifold, Alternator just to name a few.This is not an issue of misdiagnosing the problem as stated in the complaintAt the time we could not identify exactly where thenoise was coming from that Mrs [redacted] was hearing.The CV Boot is not a covered part and is consider a wearable item.Thank you.Sincerely,Todd B [redacted]
Complaint: [redacted] I am rejecting this response because: I feel that the vehicle was either not checked or checked and not addressed hoping it would hold up just past warrantyI am not saying I didn't want to pay for some of the bill but I do feel taken advantage of with the amount of the repair for being days out of CT state warrantyAs for the registration refund it was only sent after I filed a complaint and it is still $short Sincerely, [redacted]
When I first spoke to Amie and Declan about this neither had any idea what Mrs [redacted] was refering toI spoke to all of the people mentioned in complaintDeclan and Amie both have had no correspondence with Mrs [redacted] nor were there any messages or emailsThere is no money due back to Mrs [redacted] , we did not transfer platesShe leased a new vehicle and received new platesPlease let me know if there any additional information you needThank you, Todd
Complaint: [redacted] I am rejecting this response because: I can provide the emails I sent and can also prove I still have the original plates/registered plates on the vehicleThe registration was transferred from the original vehicles VIN# to this new vehicles VIN# Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI WILL ACCEPT THIS RESOLUTION THEY CAN SEND ME A CHECK FOR $ SEND TO MY NAME, [redacted] (I MOVED OUT OF **).I APPRECIATE EVERYONE'S COOPERATION Sincerely, [redacted] ***
We will refund the customer in the amount of $(the cost of the unit with labor) or reinstall a new unit into the customers car.Please let me know how to proceed.Thanks, [redacted]
Any extended service contract we sell will not cover everythingCustomers are given a detailedlist of all covered parts and services upon purchaseWe also do not sell “bumper to bumper” plans we sell basic service plans and that is what Mrs [redacted] has purchased.Bruce Bennett Nissan does not approve or deny any covered services we are strictly the diagnostic and repair facilityThe extended service company denied the claim because it is not a covered partBruce Bennett Nissandid not and cannot not approve the repair.There has been many instances that parts and labor were covered through the extended service contract on Mrs***vehicle, AC Compressor, Motor Mount, Exhaust Manifold, Alternator just to name a few.This is not an issue of misdiagnosing the problem as stated in the complaintAt the time we could not identify exactly where thenoise was coming from that Mrs [redacted] was hearing.The CV Boot is not a covered part and is consider a wearable item.Thank you.Sincerely,Todd B [redacted]
Complaint: [redacted] I am rejecting this response because: I feel that the vehicle was either not checked or checked and not addressed hoping it would hold up just past warrantyI am not saying I didn't want to pay for some of the bill but I do feel taken advantage of with the amount of the repair for being days out of CT state warrantyAs for the registration refund it was only sent after I filed a complaint and it is still $short Sincerely, [redacted]
When I first spoke to Amie and Declan about this neither had any idea what Mrs [redacted] was refering toI spoke to all of the people mentioned in complaintDeclan and Amie both have had no correspondence with Mrs [redacted] nor were there any messages or emailsThere is no money due back to Mrs [redacted] , we did not transfer platesShe leased a new vehicle and received new platesPlease let me know if there any additional information you needThank you, Todd