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US Revi Rentals LLC

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US Revi Rentals LLC Reviews (15)

Complaint: [redacted] I am rejecting this response because: I fail to see why I needed to respond to an email and phone call when the letter I sent stated everything I had to point outOn 6/1/17, I spoke with ***, with US Revi Rentals and stated exactly what I stated in the detailed message that was sentThere was still no apology about the living condition of the homeHe stated to me that he could visit the home on 6/2/He also mentioned reviewing past estimates from the multiple companies that came out to fix this pre-existing issueThis complaint is far from being resolved until there are some changes made on the company behalfI do not foresee this company doing anything about this problem due to my lease being up in monthsIn closing, I would like to point out that they did not take it upon themselves to open a ticket or let me know they researched and decided on one of the estimates regarding the homeI have had no communication regarding any of the bids they received Sincerely, [redacted]

In response to the following items listed in Ms [redacted] ’s complaint dated 04/28/and numbered [redacted] : Lease term, months vsmonthsMSD billing in the resident’s nameSewer fee billing rateNon-functional air conditioner Responses: Ms [redacted] has signed a month lease as indicated on page 1, paragraph of her leaseWhile she may have originally requested a six month lease, these are not generally permitted under the management agreement that we have with the property owner that we represent and would have need to be specially approved prior to lease signingIn the event that Ms [redacted] is not able to fulfill the terms of her lease there is an Early Termination clause in her lease as noted on page 5, paragraph that will allow her to end the lease earlyMs [redacted] is correct in her report that MSD requires billing to be in the property owner’s name, however, she is mistaken that it only applies to multi-family propertiesThis is standard practice for property ownership in StLouis County and the Metropolitan Sewer District regardless of the property typeTherefore, Ms [redacted] is not able to place the MSD bill in her name and pay the provider directly.Regarding the rate that Ms [redacted] quoted for the sewer usage at her home, her lease states, in Exhibit B, page 1, section 1, item a, that she agrees to pay a flat monthly rate of $per monthThis sewer fee is billed on the 1st of each month along with her rent and due under the same terms.We have noted Ms [redacted] ’s 2nd report of the AC not workingHowever, Ms [redacted] has failed to respond to our technicians attempts to contact her to complete the repair from her 1st reportWe have rescheduled this technician to complete the work We trust that our response has addressed Ms [redacted] ’s concerns and that she will consider this complaint addressed in a satisfactory manner Attachments: Ms [redacted] ’s lease

The move in walk form that was referenced by Ms [redacted] is intended to document the condition of the home, not to create a list of repairsMs [redacted] ’s expectation that each of these items would be repaired or corrected was misguided as our lease states that the home is accepted as isThat being said, we have reviewed her move out damage statement and made adjustments according to the damage assessed for the home based on the move in inspection report that was submitted by Ms [redacted] After these revisions and crediting her security deposit to her ledger, her current balance due is $This balance consists of rent, late fees, early termination fees, sewer fees, and move out damage chargesIf Ms [redacted] would like to review specific charges in detail, she can contact our office via the information belowWe have also attached the following documents for reference: Updated Ledger, Revised Move Out Damage Report, Lease, Move In Inspection Form Our request is that Ms [redacted] would consider these revisions to her move out statement a sufficient resolution to her complaint and consider this matter closedWe would appreciate a prompt response acquiescing to our request along with payment for Ms [redacted] ’s outstanding balance

It appears that a majority of the dispute between the previous resident at [redacted] and US Revi Rentals is surrounding her move out statement. This resident has never attempted to contact us and is now filing a grievance with the BBB to attempt to avoid paying for damages in the home she was in for... one year. I have included the list of damages that were mailed out to the previous resident on 1/25/2017 along with photos at the link below. This resident moved out on 1/3/2017 and this list was mailed on 1/25/2017, well within 30 days explaining the charges. It is clear that she received the move-out communication because she knows exactly how much money she still owes towards her balance. Filing a grievance with the BBB does not relieve one from the responsibility of paying the balances owed to our organization. Please let me know if I can provide any additional information. Damages: https:// [redacted] _layouts/15/guestaccess.aspx?folderid=18c66b0fba0624061b08e00bd37e59ce1&auth...

The home at [redacted] was acquired by our client in January of 2017. Upon notification of the acquisition, we began contacting Ms. [redacted] to walk her through our on board process. The only documentation that we have received is a copy of her current lease that expires on March... 31, 2017. Since this lease is an assumable lease, we are honoring the terms of the lease unless Ms. [redacted] should choose to sign a superseding lease with our company. In the month following the acquisition of Ms. [redacted] ’s home, she notified us that she was experiencing a drainage issue in her home (February 18, 2017) to which we dispatched our drain clearing company. During their visit to the home they discovered that there was a broken drain line under the kitchen floor of the slab home. Ms. [redacted] informed our drain clearer and us that this had been an ongoing issue in her home that was not repaired by the previous owner. While repairs of this type are possible during tenancy, they are significantly inconvenient to the resident and therefore easier when a home is vacant. In light of this and the fact that Ms. [redacted] had already submitted notice to vacate as of March 31, 2017, we agreed to allow her out of her lease early without penalty and only be responsible for rent through the time that she occupied the home, postponing repairs until after move out. Additionally, we were able to sufficiently repair the drainage issue so that Ms. [redacted] could use all of the other drains in her home other than the kitchen drain. Regarding Ms. [redacted] ’s statement about not having heat in her home and having a rodent problem, she has not contacted our office to submit a service request for these issues. Furthermore, Ms. [redacted] ’s lease states that she is responsible for the cost of pest control in her home. If she needs assistance resolving her rodent problem, we are happy to help but she will need to contact our office to make arrangements to have this issue addressed. To date Ms. [redacted] has failed to pay all of February 2017’s rent, any rent or late fees for March 2017, or vacate the home. We are still willing to honor our agreement allowing Ms. [redacted] out of her lease early without penalty or make repairs if Ms. [redacted] would prefer, understanding that there will be a significant inconvenience to her enjoyment of the home during these repairs. We are also willing to return her security deposit in full less any unpaid rents, fees, or damage charges. Our request is that Ms. [redacted] submit payment on all past due monies and accept our offer to vacate the home early, leaving it in good condition, or bring her balance current and renew her lease with us. We are eager to complete repairs to the home’s drainage system and are willing to complete these while Ms. [redacted] is in the home if necessary. We trust that Ms. [redacted] will find both of these options a satisfactory resolution to her complaint and appreciate a prompt response notifying us of her choice. The following documents have been attached for reference: Current LeaseCurrent LedgerCompleted drain issue work orders.

We received a letter from Ms*** with the same contents as this complaint on or about 05/15/At that time we left a voicemail and emailed Ms*** to discuss the concerns that she has about her home and the resolution that she is seekingWe received no response from Ms*** to
these communication attemptsWe are happy to help Ms*** resolve her concerns about her home if she will contact our office to discuss possible resolutions We trust that Ms*** will consider this response satisfactory and consider this complaint resolved Attachments: Copy of Ms*** original letter, copy of our email communication attempt

Prior to receiving Ms***’s Revdex.com complaint we were working to get her hold fee refundedAt this time we have been able to have the funds released and mailed to Ms*** at her requestThe funds were mailed on 5/22/ We trust that Ms*** will consider this matter resolved
satisfactorily Attachments: Copy of Ms***’s request to have the funds mailed Thanks, *** ***

We already reviewed this information prior to our first responseOur decision is the same as we sent you you initiallyWe tried to work with the tenant and she was rude and didn't cooperate

In response to the following items listed in Ms. [redacted]’s complaint dated 04/28/2017 and numbered [redacted]:   Lease term, 12 months vs. 6 monthsMSD billing in the resident’s nameSewer fee billing rateNon-functional air conditioner   Responses: Ms. [redacted] has signed a 12 month lease as...

indicated on page 1, paragraph 2 of her lease. While she may have originally requested a six month lease, these are not generally permitted under the management agreement that we have with the property owner that we represent and would have need to be specially approved prior to lease signing. In the event that Ms. [redacted] is not able to fulfill the terms of her lease there is an Early Termination clause in her lease as noted on page 5, paragraph 21 that will allow her to end the lease early. Ms. [redacted] is correct in her report that MSD requires billing to be in the property owner’s name, however, she is mistaken that it only applies to multi-family properties. This is standard practice for property ownership in St. Louis County and the Metropolitan Sewer District regardless of the property type. Therefore, Ms. [redacted] is not able to place the MSD bill in her name and pay the provider directly.Regarding the rate that Ms. [redacted] quoted for the sewer usage at her home, her lease states, in Exhibit B, page 1, section 1, item a, that she agrees to pay a flat monthly rate of $50.00 per month. This sewer fee is billed on the 1st of each month along with her rent and due under the same terms.We have noted Ms. [redacted]’s 2nd report of the AC not working. However, Ms. [redacted] has failed to respond to our technicians attempts to contact her to complete the repair from her 1st report. We have rescheduled this technician to complete the work.   We trust that our response has addressed Ms. [redacted]’s concerns and that she will consider this complaint addressed in a satisfactory manner.   Attachments: Ms. [redacted]’s lease

The home at [redacted] was acquired by our client in January of 2017. Upon notification of the acquisition, we began contacting Ms. [redacted] to walk her through our on board process. The only documentation that we have received is a copy of her current lease that expires on March...

31, 2017. Since this lease is an assumable lease, we are honoring the terms of the lease unless Ms. [redacted] should choose to sign a superseding lease with our company.   In the month following the acquisition of Ms. [redacted]’s home, she notified us that she was experiencing a drainage issue in her home (February 18, 2017) to which we dispatched our drain clearing company. During their visit to the home they discovered that there was a broken drain line under the kitchen floor of the slab home. Ms. [redacted] informed our drain clearer and us that this had been an ongoing issue in her home that was not repaired by the previous owner. While repairs of this type are possible during tenancy, they are significantly inconvenient to the resident and therefore easier when a home is vacant. In light of this and the fact that Ms. [redacted] had already submitted notice to vacate as of March 31, 2017, we agreed to allow her out of her lease early without penalty and only be responsible for rent through the time that she occupied the home, postponing repairs until after move out. Additionally, we were able to sufficiently repair the drainage issue so that Ms. [redacted] could use all of the other drains in her home other than the kitchen drain.   Regarding Ms. [redacted]’s statement about not having heat in her home and having a rodent problem, she has not contacted our office to submit a service request for these issues. Furthermore, Ms. [redacted]’s lease states that she is responsible for the cost of pest control in her home. If she needs assistance resolving her rodent problem, we are happy to help but she will need to contact our office to make arrangements to have this issue addressed.   To date Ms. [redacted] has failed to pay all of February 2017’s rent, any rent or late fees for March 2017, or vacate the home. We are still willing to honor our agreement allowing Ms. [redacted] out of her lease early without penalty or make repairs if Ms. [redacted] would prefer, understanding that there will be a significant inconvenience to her enjoyment of the home during these repairs. We are also willing to return her security deposit in full less any unpaid rents, fees, or damage charges.   Our request is that Ms. [redacted] submit payment on all past due monies and accept our offer to vacate the home early, leaving it in good condition, or bring her balance current and renew her lease with us. We are eager to complete repairs to the home’s drainage system and are willing to complete these while Ms. [redacted] is in the home if necessary. We trust that Ms. [redacted] will find both of these options a satisfactory resolution to her complaint and appreciate a prompt response notifying us of her choice.   The following documents have been attached for reference: Current LeaseCurrent LedgerCompleted drain issue work orders.

The move in walk form that was referenced by Ms. [redacted] is intended to document the condition of the home, not to create a list of repairs. Ms. [redacted]’s expectation that each of these items would be repaired or corrected was misguided as our lease states that the home is accepted as is. That being...

said, we have reviewed her move out damage statement and made adjustments according to the damage assessed for the home based on the move in inspection report that was submitted by Ms. [redacted]. After these revisions and crediting her security deposit to her ledger, her current balance due is $2291.97. This balance consists of rent, late fees, early termination fees, sewer fees, and move out damage charges. If Ms. [redacted] would like to review specific charges in detail, she can contact our office via the information below. We have also attached the following documents for reference: Updated Ledger, Revised Move Out Damage Report, Lease, Move In Inspection Form.   Our request is that Ms. [redacted] would consider these revisions to her move out statement a sufficient resolution to her complaint and consider this matter closed. We would appreciate a prompt response acquiescing to our request along with payment for Ms. [redacted]’s outstanding balance.

It appears that a majority of the dispute between the previous resident at [redacted] and US Revi Rentals is surrounding her move out statement. This resident has never attempted to contact us and is now filing a grievance with the Revdex.com to attempt to avoid paying for damages in the home she was in for...

one year. I have included the list of damages that were mailed out to the previous resident on  1/25/2017 along with photos at the link below. This resident moved out on 1/3/2017 and this list was mailed on 1/25/2017, well within 30 days explaining the charges. It is clear that she received the move-out communication because she knows exactly how much money she still owes towards her balance. Filing a grievance with the Revdex.com does not relieve one from the responsibility of paying the balances owed to our organization. Please let me know if I can provide any additional information.   Damages: https://[redacted]_layouts/15/guestaccess.aspx?folderid=18c66b0fba0624061b08e00b...

Complaint: [redacted]
I am rejecting this response because: I fail to see why I  needed to respond to an email and phone call when the letter I sent stated everything I had to point out. On 6/1/17, I spoke with [redacted], with US Revi Rentals and stated exactly what I stated in the detailed message that was sent. There was still no apology about the living condition of the home. He stated to me that he could visit the home on 6/2/17. He also mentioned reviewing past estimates from the multiple companies that came out to fix this pre-existing issue. This complaint is far from being resolved until there are some changes made on the company behalf. I do not foresee this company doing anything about this problem due to my lease being up in 3 months. In closing, I would like to point out that they did not take it upon themselves to open a ticket or let me know they researched and decided on one of the estimates regarding the home. I have had no communication regarding any of the bids they received.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I've complied with the lease termination expectations and also returned all keys for the property. I should not be held accountable for a resident that I never moved into nor should I be held accountable for a resident that unauthorized tenants are occupying. Due to the landlord knowing the tenants that are living in the home and have not been approved to live there I feel that it is completely unfair to hold me responsible. So basically what this landlord is saying is as long as the unauthorized tenants who's application has not been approved continues to pay the rent the landlord doesn't care. I see no right in this. 
Sincerely,
[redacted]

Ms. [redacted] signed the lease. When someone applies for a rental, we do a credit check on everyone on the lease. This was approved with the COMBINED credit information of both people who signed the lease. They then took possession of the home. After this took place Ms. [redacted] contacted our office...

and she said she did not want to be obligated on the lease. Unfortunately she signed a contract and we cannot just remove her. If they other parties do not maintain the home or pay the rent, Ms. [redacted] is held accountable as this time.  There are only two ways we can remove her: she has to pursue it in court or if the parties who are currently occupying the home reapply and are approved without Ms. [redacted] then we would allow the lease to take over the other lease. We are working on this issue. Currently the other parties are keeping the payment up to date. We are not getting any complaint calls.

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Address: 703 N Main St, O Fallon, Missouri, United States, 63366-1742

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