This letter is regard to a complaint on 5/16/2017. Customer came to the store 5/12/2017 with some sample of rocks. He ordered Bin#1 which is Sierra Blue 1 1/2 rock. We always confirm the order and repeat the order. Customer than sign the reciept with contract stating he agreed to the product. We...
have video survillence camera that showed me ordered 1 1/2 rock. Now he complained that we delievered wrong size and wrong color. We always [redacted] that we deliver what customer ordered. Customer looked at Bin#1 and agreed, we have video recording of it. We told him that we watched the video and delievered the right product. he kept calling us every 10-15 minutes and started arguement. I have attached the reciept with his signature on the contract.
No longer own business,new owner
This letter is regard to a complaint on 5/16/2017. Customer came to the store 5/12/2017 with some sample of rocks. He ordered Bin#1 which is Sierra Blue 1 1/2 rock. We always confirm the order and repeat the order. Customer than sign the reciept with contract stating he agreed to the product. We...
have video survillence camera that showed me ordered 1 1/2 rock. Now he complained that we delievered wrong size and wrong color. We always [redacted] that we deliver what customer ordered. Customer looked at Bin#1 and agreed, we have video recording of it. We told him that we watched the video and delievered the right product. he kept calling us every 10-15 minutes and started arguement. I have attached the reciept with his signature on the contract.