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Reviews US Social Security Richmond Office

US Social Security Richmond Office Reviews (1)

Initial Business Response /* (1000, 5, 2017/07/15) */
The issue at hand with regards to the bedroom cabinetry has been well documented as a deficiency within the product chosen by the clientWe have made several attempts at remedying this and as of 07/14/the desired product is still unavailable
in **We were notified on 07/12/that the product was shipped to our suppliers warehouse in ***, but has yet to ship to **A previous shipment that we had received unfortunately contained the same defect as the original product used to manufacture the bedroom cabinetryWe have dedicated management and labour efforts to previously removing the defective cabinetry panels (doors and drawer fronts), only to have the material be defective
Following this, I personally presented the client with the option of replacing these panels with a different material in an effort to rectify the issue immediatelyAfter meeting the client and supplier to view sample options, the client made the decision to again wait for another shipment of the previously defective materialFollowing this decision our company returned to the home and re-installed the previously removed panels so the client would have a fully functional cabinetry system while waiting again for the defective productAs stated previously, I personally received a message on 07/12/that the new material had arrived in OntAs of 10am 07/14/this material had yet to ship from Ont
The cabinetry issue at hand is a well documented deficiency of the product itselfOur company does not manufacture this specialty product and have as mentioned made additional attempts and recommendations to have this solved
With further regards to the overall warranty of the home, we have never defaulted on any product or service we have ever produced! We have a number of trade partners and suppliers that have refused to deal with the client at hand due to the manner in which they have been addressed by the client and therefore refuse to have any dealings with the clientAs a company our mandate would be to honour the warranty as we have on all past and future projectsIn this case, if the client should choose to have the warranty refunded, I will engage our legal team to draft the appropriate documents in order to facilitate this and a payment of 3% of the pre-tax contract cost will be refunded within days of the document being signed and returned
With regards to the financial compensation for the replacement of defective cabinetry, as stated previously we have made multiple attempts to rectify this and all dates and times can be produced along with written testimonial from those who have performed the tasksUnder the current circumstance, we would view the cost of replacement as a liability of the product manufacturer and subsequent local supplierI personally will address this with this supplier on 07/17/and advise further
Initial Consumer Rebuttal /* (3000, 7, 2017/07/17) */
Received email from consumer
***, I find it interesting that you completely disregard the fact that for months you have ignored us to the point that we thought Premiere had gone out of businessYou refused to respond to texts, emails or phone calls for months so I am not sure what you expected us to do
Please do not confuse where our ire comes fromIt does not come from the bedroom cabinetry situation as we chose to wait for the panosphere as our complete bedroom centered around that materialWe knew full well where the product was as we have been in touch with *** bi-monthlyThe fact that you wasted your time as well as ours by removing the cabinetry only having to replace it when you found out the product was AGAIN defective is on youConsidering there has been a long standing problem with this product then it seems strange that you wouldn't make 100% sure the product wasn't again defective and usable before wasting anyone's time
For the record our ire comes from the fact that below email is the last communication from you on May 20/2017and is in response to our list of deficiencies that you were well aware of:
Final Business Response /* (1000, 19, 2017/08/04) */
The necessary documentation is in process and will be available for review within business days
Within the refund documents the issue of the defective cabinetry material will be addressed with required direction from the clientThe question being as to whether the client wishes to have Premiere provide labour to rectify the issue, or whether they wish to move forward with another vendor
Thank you
Final Consumer Response /* (3000, 21, 2017/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will review the documents and go from thereWe have a list of cheques paid to Premiere starting Feb
Feb ***
May ***
June ***
July ***
Aug ***
Total ***
Minus 15% tax ***
Total pretax $***
3% warranty $***
The warranty refund is fairly straight forwardThe defective cabinetry is notWe hope to come to a fair resolution so we can put this behind usWe stand behind our opinion that the cabinetry was defective from the start and should never have been installed therefore does not fall under warranty
***

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