U.S. Software Solutions

Reference to complaint number [redacted] :Customer contacted US Software Solutions Inc on stating that she was not able to use her browser and she was getting security Alert on her Mac.US Software Solutions Inc is an Online Technical Support Company not affiliated to any brand and we are a paid support.When the customer contacted us she was clearly informed that we are a paid support and if she would want support then there will be a charge of $which will include fixation charge Customer agreed and made the paymentCustomer also did the E-Docu sign which is done after the work is completed and customer confirms on call issue resolvedOn the E-Docu its clearly mentioned we are a third party not affiliated to any brands.(Attached is the E-Docu for reference)Customer Mother contacted on stating that she assumed we are Apple and paid under that impressionA full Refund was already initiated on the day she contacted us.We do not agree that customer paid under the impression that she was paying to Apple as customer before signing the documents have read the documentsBut since we believe in Customer satisfaction and though the Issue was fixed we still went ahead and refunded the full amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe information shared is not entirely factual or correctI did not contact or seek security solution from US soft works The screen immediately was present upon the attempt to open my browser and does not read US soft works or securityIt implies it is a message from AppleThey stated do not open browsers or download anything as bad things will occur and they are controlling my computer from their sideAfter they say the problem is fixed they say there is a technician fee of Then offer security for 1-yearsIt is difficult to understand the English spoken of technician I returned the phone call and have since received a refundApple said they do not support or back USSoft works Sincerely, [redacted]

Thank you for bringing the customer concern to our attentionWe were aware that that customer was indeed facing the issue that has been mentioned however the customer Mac version as well as the hardware configuration were not updated so that’s the reason why we were unable to run some software and customer has been made aware about it when she contacted us on 112016.We have already issued a refund of $as per the request and the Invoice has been attached for reference along with the customer acknowledgement.It is always the endeavor of US Software Solutions to provide qualitative service that is in the best interest of the customer with ‘Customer Satisfaction’ being the cornerstone of your Interface.If the customer has any further concern or query she can always contact us and we would be glad to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business stated that an agreement form was sent to the customer's e-mailThis is not percent accurate because I only received e-mails from the business after the transaction -- in other words I was not provided with a written contract or agreement prior to work being done.Also, if the company is not aligned with another software company and is totally independent, how did their number appear in the error message when I first encountered the problem? I do however appreciate the company not insisting on charging me further In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Reference to complaint number [redacted] :Customer contacted US Software Solutions Inc stating that she was not able to use her browser and she was getting security Alert on his Mac. US Software Solutions Inc is an Online Technical Support Company not affiliated to any brand and we are a paid support.When the customer contacted us she was clearly informed that we are a paid support and if she would want support then there will be a charge of $which will include fixation charge and Security for Year (Security and support is optional which customer can take or deny). Customer agreed and made the paymentCustomer is referring to E-Docu sign which is done after the work is completed and customer confirms on call issue resolved.On the E-Docu which is attached for reference it’s clearly mentioned we are not affiliated to any brand until specified and how she can ask for cancellation is also mentioned along with the contact number. Everything was made clear to the customer and the E-Docu was done from her own IP address.If the customer was looking for a refund she has our contact details where she can contact and ask for refund. In conclusion it was not a fraudulent charge customer was aware why she paid and to who shepaid and for what servicesCustomer always had the option to deny for the services which shenever did neither she ever requested.We do not share our customer details with any third party and if customer is concerned that wehave hacked into her computer as apple stated it’s a accusation we do not practice it.Since customer does not wish to continue with the services Order has been cancelled and refundhas been initiated as of

Reference to complaint number [redacted] : Customer Andrew Smith contacted US Software Solutions Inc on stating that he was not able to use his browser and he was getting security Alert on his Mac US Software Solutions Inc is an Online Technical Support Company not affiliated to any brand and we use online marketing techniques like Search Engine Marketing and Search Engine Optimization to do Business as it is been done on [redacted] and [redacted] Accounts.When the customer contacted us on he was informed that we are a paid support and if he would want support then there will be a charge of $which will include fixation charge and Security for YearCustomer agreed The mode of payment of US Software Solutions Inc is wherein we first send an Invoice to the customer’s E-Mail where customer fills up his payment details and sends it back to us for processingSame was done hereAfter the payment was received, the technician started working on the customer’s device but in the middle of the technician’s work, customer stated that it was late so he would want a call back at 4:P.M PST on Technician then tried calling the customer at his requested time but customer never responded to the callSince there was no response and the work was not completed a refund was initiatedAttached is the refund confirmation invoice We keep the payment of customer when they are fully satisfied with the services provided or we issue full refund, no questions askedThat’s the only Reason that even though customer authorizes the charge and makes the payment themselves, US Software Solutions Inc also takes E-Docusign from the customers as proof of services delivered If customer is referring to us as Scam one should look into this that, “we would not have tried calling back the customer at his requested time to fix his issue neither would we have initiated the Refund or would be reverting on this E-Mail”

Reference to complaint number [redacted] : Customer Andrew Smith contacted US Software Solutions Inc on 02stating that he was not able to use his browser and he was getting security Alert on his Mac. US Software Solutions Inc is an Online Technical Support Company not affiliated to any brand and we use online marketing techniques like Search Engine Marketing and Search Engine Optimization to do Business as it is been done on [redacted] and [redacted] Accounts.When the customer contacted us on 02he was informed that we are a paid support and if he would want support then there will be a charge of $which will include fixation charge and Security for YearCustomer agreed. The mode of payment of US Software Solutions Inc is wherein we first send an Invoice to the customer’s E-Mail where customer fills up his payment details and sends it back to us for processing. Same was done hereAfter the payment was received, the technician started working on the customer’s device but in the middle of the technician’s work, customer stated that it was late so he would want a call back at 4:P.M PST on 02Technician then tried calling the customer at his requested time but customer never responded to the callSince there was no response and the work was not completed a refund was initiatedAttached is the refund confirmation invoice. We keep the payment of customer when they are fully satisfied with the services provided or we issue full refund, no questions askedThat’s the only Reason that even though customer authorizes the charge and makes the payment themselves, US Software Solutions Inc also takes E-Docusign from the customers as proof of services delivered. If customer is referring to us as Scam one should look into this that, “we would not have tried calling back the customer at his requested time to fix his issue neither would we have initiated the Refund or would be reverting on this E-Mail”