Sign in

U.S. Textile & Supply, Inc.

Sharing is caring! Have something to share about U.S. Textile & Supply, Inc.? Use RevDex to write a review
Reviews U.S. Textile & Supply, Inc.

U.S. Textile & Supply, Inc. Reviews (5)

I took my car into the brockville Ford dealership for a set of shocks to be installedI made the appointment days prior for 10:in the morningWhen I arrived there it was 10:After waiting for a half an hour I approached the desk and inquired when my car might begin to be pulled into the garage as I had other scheduled appointments in the dayI was assured it would be shortly as the mechanic was just finishing up a safety checkAfter another minutes I approached the desk again and told they were minutes away from mineAt this point it was 11:and there lunch time was fast approachingI was told earlier that my appointment would run through there lunch breakBy this time I was furious that my time wasn't deemed valuable enough to have my car put into the garage if not at the scheduled time at least not an hour and twenty minutes laterThe job was supposed to be hours at a cost of 650:Well they lost that money , as I asked for my keys and leftI learned later IThe day that the same shock replacement could be done at *** *** for 311:43., which is where I will take it next week

I am the owner of a Ford FocusOn October 31st I brought it in for my routine maintenance, and once again I told them I was having problems with the transmissionLater that day when they called me to pick my car up; I was told that the clutch would have to be replaced...AGAIN! I reminded them this has been less than a year since it was replaced, the service rep was extremely unsympathetic and brushed me off saying that some had to have them replaced times
That evening *** ran a report specifically on the Ford Focus 2012-regarding the transmission problems, and safety issues other customers were experiencingI did not realise how extensive and serious of a problem this has become
The next morning when I went to get my car, I brought this to their attention and asked if the service manager was aware of how extensive this problem was, and I was told "oh yeah; all the dealerships are in the same boat." I was told that the new clutch would be in with in or weeks
I waited weeks to call them and inquire about the part, and to tell them the problem was getting progressively worseMy car is unsafe to driveWhenever I stop, and start again, there is a hesitation, it shakes and shutters , looses power and then all of a sudden gets a surge of power and takes off This is constant, and very unsafe for me and other driversI said to the rep "I was told the part would be here with in 2-weeks", The rep said "Ford of Canada tells us to tell you that." I reinforced with her, that I was not comfortable to drive my car in this condition, I asked "what am I supposed to do, go to Ford of Canada?" she said "yup"
On December 1st I nearly had a serious incident, someone almost plowed in to the back of me at a busy intersection because I lost power turning left at a set of lightsI then contacted Ford of Canada service relationsI spoke with "Mac", I explained my situation and he informed me that a customer service rep would contact me within business daysOn the Monday- December 5th 2016, I was contacted by "Shawn" who identified himself as a customer service managerHe was supportive, and said he would contact with the dealer '***' to arrange a rental car to ensure my safety until the part arrivedHe said I would hear back the same afternoon, or at the latest the next day
I heard nothing by the end of Tuesday Dec 6thI called 'Shawn" Wednesday morning, and left a voice mailAfter not hearing from him by 6:pm I called again and left another messageBy this time I knew I wasn't getting a rental car that day, because the dealership would be closing
Today- December 8th, I called customer relations againI spoke with "Leavy" and again explained the situation,and that the customer service manager has not had the courtesy to return my callsHe attempted to connect me with Shawn , but he was not availableHe assured me that he would email Shawn immediately to address my concerns
As of now11:00pm December 8th I have not heard anything
I CAN'T DRIVE MY CAR!
I CAN'T GET A RESPONSE!
I DON'T KNOW WHERE TO TURN ANYMORE!
- Called Charlie G., owner of ***, Dartmouth N.S
- I have filed a complaint with Transport Canada
- I have been in touch with *** *** *** news
I am beyond frustratedI paid good money for a car so I could feel safe in driving it*** ***

I am a ford man through and through and have owned over vehicles over the yearsMy brakes on my escape are worn out and the repairs are not covered by the "bumper to bumper' warranty At 50,klms this is very poorthe car is months old and all components should be covered When I purchased the vehicle I was told total coverage for years kmnow I find out that the brakes are cheap *** and will cost me every months! not happy ford

I'm just an average guy, with a average Canadian family but, [redacted] Ford and Ford Canada have impressed me.

What an incredible company...Never in all my dealings with any corporation have I had anyone take such an interest, time and care into their customers.

They treated us with respect and genuinely care about our family, THAT alone was enough for me to say to EVERYONE:

"Hey you...yeah you over there, you should buy a Ford from these guys...they're awesome!"

I would recommend to anyone looking to buy a new vehicle that you stop buy a Ford Dealership...you'll find amazing vehicles, sold by amazing people, backed by an even more amazing company.

We bought a 2014 Ford Focus 2years ago we were excited to be getting our first new car,well our excitement didnt last long the transmission was jerking when taking off and when stepping on the gas it reves up.,so I call our dealer who we bought the car off and they send us somewhere else to have it looked at and to put it on the computer,parts had to be ordered they said ,several calls latter and a email to Ford Canadas head office we finally got the part and a appointment to have it fixed.We thought our problem was over until two months latter and here we go again jerking motion from transmission again took it back in put on computer again they adjust the clutches and a week later same thing all over again,does not feel safe driving in busy traffic ,so we went to talk to a sales person at our local Ford dealership to trade in our focus was told we wouldn't receive a good resale value due to our transmission problems.would like a better deal and get rid of this vehicle so we can move on ,47,000 kilometres and a faulty transmission we deserve better.

Check fields!

Write a review of U.S. Textile & Supply, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

U.S. Textile & Supply, Inc. Rating

Overall satisfaction rating

Add contact information for U.S. Textile & Supply, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated