USA Bus Charter Inc.

Bad check received from USA Bus Charter for Charter Bus transportation that we provided for a group. USA Bus Charter, Chuck avoids contact and they are refusing to solve this matter. We provided 2 charter buses in the Charleston Area for the Catholic group along with 5 other buses and they sent us a bad check. They are avoiding my calls, Chuck refers you to Steve, Steve refers you to Spencer and all I am getting is the run around. I need my $3500.

Ms. Brent,
 
As I've stated in the past, USA Bus's credit card holder does not have the funds anymore, when the return was done to the credit card on file, the funds were removed from USA Bus's account.
 
Please allow me the time to go to accounting and have them see if there is ANY WAY we can get these funds back, to issue a refund check. Without the funds coming back to us, we cannot issue a refund check.
 
 
[redacted] 
Chief Executive Officer (CEO) 
USA Bus Charter
Corporate Office Mailing Address 
[redacted]
[redacted]
[redacted]
TF ###-###-#### | D ###-###-#### | F ###-###-####
[redacted] [redacted]

I am responding to complaint ID# [redacted], this complaint was regarding a refund of $400.00 for a deposit on a bus charter that was later canceled. 
This deposit was made with a Visa ending in [redacted], the customer requested a check be issued for the deposit or credited to another...

persons credit card and was advised that we could only issue a refund on the credit card that was charged. 
On 6/4/14 a refund for $400.00 was issued to the credit card ending in [redacted] was approved and taken from our account. After receiving this complaint our accounting department contacted our bank to see if the funds had been returned to us and were advised that they were not.  
USA did issue a refund to this customer, and the customer's credit card provider did take the funds. I suggest the customer contact their bank and inquire where those funds were put.
I do apologize for how long it took to process this refund, we consider this issue to be resolved. 
 
[redacted]
Director of Operations
USA Bus Charter, Inc. 
Tel. ###-###-####, Ext. [redacted]
Direct. ###-###-####
Fax. ###-###-####
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hey, I'm name is [redacted] claim #[redacted]. I have not received the $400 deposit from USA charter on June 2014 as company stated. The debit card they are claiming to return the deposit on has been closed for a long time. I also went to [redacted] this morning to confirm funds have not been received.  I would like this issue to be resolved, its been over a year. I will like a check to be mailed or $400 deposit be put on current debit card. 
 
Regards,
[redacted]
On Wed, Jul 23, 2014 at 7:24 AM, [redacted] <[email protected]> wrote:
Hey, I'm name is [redacted] claim #10096084. I have not received the $400 deposit from USA charter on June 2014 as company stated. The debit card they are claiming to return the deposit on has been closed for a long time. I also went to Wells Fargo this morning to confirm funds have not been received.  I would like this issue to be resolved, its been over a year. I will like a check to be mailed or $400 deposit be put on current debit card. 
 
Thanks
LaKecia Brent
6 Jenny Wren Ct
The Woodlands TX 77382
7134099110

Ms. Brent,

 

As I've stated in the past, USA Bus's credit card holder does not have the funds anymore, when the return was done to the credit card on file, the funds were removed from USA Bus's account.

 

Please allow me the time to go to accounting and have them see if there is ANY WAY we can get these funds back, to issue a refund check. Without the funds coming back to us, we cannot issue a refund check.

 

 

[redacted] 

Chief Executive Officer (CEO) 

USA Bus Charter

Corporate Office Mailing Address 

TF ###-###-#### | D ###-###-#### | F ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hey, I'm name is [redacted] claim #[redacted]. I have not received the $400 deposit from USA charter on June 2014 as company stated. The debit card they are claiming to return the deposit on has been closed for a long time. I also went to [redacted] this morning to confirm funds have not been received.  I would like this issue to be resolved, its been over a year. I will like a check to be mailed or $400 deposit be put on current debit card. 
 

Regards,

On Wed, Jul 23, 2014 at 7:24 AM, [redacted] <[email protected]> wrote:

Hey, I'm name is [redacted] claim #10096084. I have not received the $400 deposit from USA charter on June 2014 as company stated. The debit card they are claiming to return the deposit on has been closed for a long time. I also went to Wells Fargo this morning to confirm funds have not been received.  I would like this issue to be resolved, its been over a year. I will like a check to be mailed or $400 deposit be put on current debit card. 

 

Thanks

LaKecia Brent

6 Jenny Wren Ct

The Woodlands TX 77382

7134099110

I am responding to complaint ID# [redacted], this complaint was regarding a refund of $400.00 for a deposit on a bus charter that was later canceled. 

This deposit was made with a Visa ending in [redacted], the customer requested a check be issued for the deposit or credited to another...

persons credit card and was advised that we could only issue a refund on the credit card that was charged. 

On 6/4/14 a refund for $400.00 was issued to the credit card ending in [redacted] was approved and taken from our account. After receiving this complaint our accounting department contacted our bank to see if the funds had been returned to us and were advised that they were not.  

USA did issue a refund to this customer, and the customer's credit card provider did take the funds. I suggest the customer contact their bank and inquire where those funds were put.

I do apologize for how long it took to process this refund, we consider this issue to be resolved. 

 

Director of Operations

USA Bus Charter, Inc. 

Tel. ###-###-####, Ext. [redacted]

Direct. ###-###-####

Fax. ###-###-####

[redacted]