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Review: The hotel we were staying at called a cab for us to take us to the train station. As we walked up my oldest daughter went to the cab and asked if he was there to take us to the train station after he replied yes we gathered our luggage and walked over to the cab. He opens the trunk while sitting in the car and while we are putting our own stuff in the trunk he then gets out and stands by the trunk. We all get in the car and pull off. As we get to the end of the driveway my daughter says the fare is already at $5.20 so I question him as to why it says that much when clearly marked on the window says starting at $2.40. To this he says I have been waiting so I charge for that. I say you haven’t been waiting on us we just walked out and he says well that’s what it is. A few moments later we arrive at the train station – he says six dollars – so I hand him six dollars and get out. When both my daughters get out we go to the back of the cab and again from inside he opens the trunk and we get our own stuff out. My daughter says thanks for all of your help and he then gets out of the cab and says yeah that’s for the [redacted] tip – I don’t owe you anthing I don’t have to help you so I tell him don’t speak to my daughter at all. He then tries to close the trunk on my hand which is still pulling out our luggage. When I finally get the luggage out he says I hope your train crashes and you and your family die. We get into a heated yelling match because I cannot believe this man is talking to a woman and children like this because I didn’t give him a tip. I was called several bhes and after talking to my daughter after calming down a little while later to add insult to injury we were called nrs as well. I immediately call the hotel and tell them about this incident and then call the cab company. The person I spoke with at the cab company was rude and didn’t really care what had just happened and put me off saying someone would be calling me tomorrow morning since it was a Sunday the manager wasn’t it. I never received a call and called back on Monday and was again given the run around and again told someone would be calling me. To date no one has ever returned my call so I have chosen to take this route. If this company choses to let their workers act in this barbaric fashion maybe they don't need to be in business. I can only imagine how much they have cost the city of San Diego in revenue being that I would never go back if there is a chance I would have to use this company again.Desired Settlement: Apology to myself and my children and discipline and suspension of worker

Business

Response:

September 17, 2013

Revdex.com

4747 View ridge Ave, Suite 200

San Diego, Ca 92123

Re: Complaint of 8-18-13

ID# [redacted]

To Whom It May Concern:

We spoke to driver and dispatcher that were on duty on August 18, 2013. To give you a

little background we have done a great deal ofbusiness with hotel that these customers

were staying at, and this is the first complaint we have received in many years. The

customer has made a number of allegations that maybe untrue.

BACKGROUND

The hotel called for the customer on August 18, 2013, and requested that the taxicab be

pickup at 3:30pm. When the driver arrived, he checked with hate~ and he waited at 8

minutes. When the customer did not arrive he asked hotel staff if he should wait more

because he does not get paid to wait, and this was a 3:30pm time call. The hotel staff told

driver that customers were at the store. When the customer finally came to the taxicab it

was 15 minutes later. and they got into the cab, they became angry that the meter had

already had $4.00 dollars, and the taxi driver explained the situation, but they did not like

the explanation. The taxi driver took them to the Old Town Trolley station more than a

half a mile a way, and meter read $6.00 dollars. The taxi driver opened the truck to cab

and began assisting them with luggage. The ta:x.I driver had left some vegetables in the

truck that were his, and the customer asked her daughter if that was their vegetables, our

driver tried to explain that they were his, but she cut him off and told him that she was

not ta1king to him. It was clear she was still angry about the meter fare, and she told him

that she wished he got into an accident. The taxi driver then responded with saying the

same to her, but he never called her any names, and it was the customer who became

offensive fist.

In retrospect the taxi driver should not have responded in kind, but we must make it clear

it was the customer who first became offensive. The fare was only $6.00 dollars, and

driver did have to put up with a customer who was angry about her perceived notion that

the taxi driver was overcharging her for the fare.

ACTION

We spoke to the taxi driver, and have instructed him that in the future that he should not

get into argument with any customer or wish them any unkind things even though the

customer is not being civil. Also, it is impoliant to retnembet that this call was a time

call, and if the customer was not ready, the taxi driver has two bad choices, wait or leave.

The taxi driver chose to wait, other wise the hotel would have to cal~ and they would

have to wait for the next available cab. Also, the customer has indtcated that when she

called the company, that they wel'e also rude to her. It seems that everyone was rude to

her, and she was never rude. Well, we sorry no one called her to review her complaint,

and someone should have called her later. The dispatcher did take her complaint, and we

did talk to the taxi driver and reviewed the complaint with him and have taken action to

prevent any further occurrences. Thank you for taking the time to bring this matter to our

attention No one likes any customer to be angry, and we offer ow· sincere apologies to

customer and wish them the best.

Respectfully,

Manager

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Description: Transportation Services

Address: 2660 Imperial Ave, San Diego, California, United States, 92102

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