USA Carwash & Detail Center

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @charter.net I first of all would like to apologize for the mis-understandingI would also like to apologize if our employee came across as rude That is never our intentionWe strive to treat every customer the utmost respectOur prices listed on our website as well as the price reflected on our receipts are correct and do not need correcting, (ex $21.99)Our website also shows when it last was last updatedAn invoice is handed to our customer reflecting the correct priceOur employee should have re-affirmed that price and given the customer her correct changeWe have since made sure that all of our staff discloses the advertised price to every customer and the appropriate change is given if any is dueThank you for your comment and/or concern Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@charter.net
I first of all would like to apologize for the mis-understanding. I would also like to apologize if our employee came across as rude....

That is never our intention. We strive to treat every customer the utmost respect. Our prices listed on our website as well as the price reflected on our receipts are correct and do not need correcting, (ex $21.99). Our website also shows when it last was last updated. An invoice is handed to our customer reflecting the correct price. Our employee should have re-affirmed that price and given the customer her correct change. We have since made sure that all of our staff discloses the advertised price to every customer and the appropriate change is given if any is due. Thank you for your comment and/or concern.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)