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USA-Clean, Inc.

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Reviews USA-Clean, Inc.

USA-Clean, Inc. Reviews (2)

December 12, Revdex.com Heart of Illinois Revdex.com N University Peoria, IL Re: *** To Whom it May Concern, Please allow this letter to provide USA-CLEAN’s perspective relating to case ID ***. The customer found a used machine on our website in which
he had interest, he then spoke to one of our sales persons on November 2, who processed the order for him over the phone. Per the website, that the lead time for used equipment is two to four weeks, putting the equipment ready to ship from our facility between November 16th and November 30th. The machine shipped on November 20th and was delivered to the customer on November 22ndUpon receiving the invoice, the customer communicated regarding the discrepancy regarding the amount he anticipated. USA-CLEAN does collect and remit sales tax in the state of TN, so unless the customer had an exemption certificate, our system charges the applicable sales tax. In good faith, USA-CLEAN credited the customer the amount of the discrepancyIn regards to the condition of the unit, USA-CLEAN has offered to have a technician evaluate the unit at USA-CLEAN’s expense. However, logistical issues have precluded the customer from having this completedUSA-CLEAN is in contact with the customer and is more than willing to refund the customer in full upon the unit being returnedSincerely,
*** ***, Secretary of the Corporation USA-CLEAN, Inc*** * *** ***
*** ** ***

I am rejecting this response because:
Mostly because it is all untrue. I have attached a couple of photos to prove whay their sales rep told me. I was told I would receive the product in 10 business days. I was told the out the door, final price of $1,395, which he confirmed they do not collect tax in Tennessee.  I have sent the product back. The item arrived very dirty, filters clogged and the pressure system did not work. Their website says it gets thoroughly cleaned. See attached screenshot. Also, they referenced the 2 to 4 weeks on their website. The website currently says 2 to 4 weeks on that particular item. This changes with stock. Some items currently say ready to ship. The sales rep said the item was ready to ship and I would have it in 10 days, also in the screenshot. This was not true. They dais they were sending someone out to fix it, that never happened. They refunded some of the money. I finally had enough and returned it and had the bank reverse the charges.  I don't need anything else from them, but want others to know what kind of company they are dealing with.

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