I am highly upsetI had ordered two pairs of Dawg brand shoes in size in the pastBoth of those pairs of shoes fit fineI ordered the Mary Janes in size They did not fitThey were scuffed too when I received themI returned themI knew I would lose the $if they did not fit (but I thought they would fit)The shoes did not fitSo I sent them back Now I am charged $due to feesThis is not right at allI will no longer buy Dawgs brand shoes if I am not credited the $and some change that I am dueIt is not fair to only return $and some change Please do the right thing and credit me the amount ($and change minus the $fee)Thanks
Somehow ended up on their promotions email list despite having never interacted with them and, upon attempting to unsubscribe, their email template just redirects to a placeholder, they have no means to unsubscribe
I placed two orders with this companyPer their instructions, I returned both orders requesting exchangeNo response from company
7/22/Ordered pair Hounds Z sandalsReturned shoes requesting exchange for smaller size, per instructions on their website*** confirmed delivery of returned shoesNo replacement shoes received
7/27/Ordered pair strap sandals (before first order arrived)Returned shoes requesting exchange for smaller size*** confirmed delivery of returned shoesNo replacement shoes received
I called 866-998-and left a message asking for assistanceNo response
From their website, I have emailed them multiple times asking for information about both ordersNo response
Both orders were paid for and I've received no refundsTotal spent: $
8/8/I received an email message from USA Dawgs saying I'd received at gift card for $No explanation regarding the reason for the gift card
8/14/When I called the company tod
Ordered a size of shoe that arrived 1/shorter than stated in the size chart
Bought Dawgs last year and all was fine Ordered several pair this year in the same size which is listed in their size chart for my foot size The shoes all arrived and are 1/shorter than last years shoes, they are also not as soft as advertised Now I must pay to return them and am afraid to order a larger size as I have no idea the length of the larger size either? This is crappy advertising/customer service/ and product manufacturing I don't even know if I will get my money back!
Boots were wrong size asked for exchange but got a refund minus shipping costs
I ordered 13" microfiber boots on 1/5/and paid with debit card order # ***
I used Dawgs sizing chart for Dawg shoes and then ordered one size larger than their chart called for to be safe
Upon receiving boots they were too small even though I ordered one size larger than their own sizing chart recommendedI read their return policies and it stated if I wanted only an exchange that shipping fees would not be chargedI called customer service and explained the situation and stated I wanted to exchangeI was sent a return shipping label that cost me $to have printed as I have no printer and no *** location in my town
Inside the return box their directions state to place the original packing slip with directions as to whether your want a refund or exchangeOn the packing slip I wrote:
"Exchange for size or 9" I placed the slip inside the box sealed it and placed the return shipping
A very disappointing experience after being their customer for years.I've been a fan of their shoes for years and got the whole family to wear them including wife, kids, parents and in laws with $100s of dollars spent on their summer and winter footwearLast week I thought I would try one of their newer products instead of the ones we usually get and that for some reason wasn't comfortable at allI simply requested a return shipping label and a full refund as they had ran out of stock on the ones I normally purchaseI got my refund today short $for return shippingI sent them an email asking why I would pay to return something that wasn't comfortable and didn't fit in the first place and I was simply shut down with a "thats our return policy" nothing we can do for you hereThis is very disappointingAnd don't get me wrong, this is not about $but rather about keeping a long time customer happyTo cut this short, this is how you lose customersWon't be returning to you ever
I purchased a pair of microfiber boots, and received hem defectiveI notified customer service and they refused to exchange themInstead they wanted a pictureI have no cameraThese boots were under 20.00, and this is the return policy in that case: RETURN POLICY: ALL SALES FINAL on items under $These items can be exchanged or returned for store credit onlyCustomer is responsible for return shippingWe do not provide free return shipping unless an item is received damaged or defectiveSizing issues do not constitute a defective itemOriginal shipping fees are non-refundable So, clearly, I should have been sent a shipping label and been able to send back the boots for an exchangeAfter many emails, my request was deniedThey stated they only wanted the picture to send to quality control, so it will not happen again for someone elseThis is not acceptableI feel like they stole my money, since I cannot wear the boots as plannedNever again will I buy from them
I am highly upsetI had ordered two pairs of Dawg brand shoes in size in the pastBoth of those pairs of shoes fit fineI ordered the Mary Janes in size They did not fitThey were scuffed too when I received themI returned themI knew I would lose the $if they did not fit (but I thought they would fit)The shoes did not fitSo I sent them back Now I am charged $due to feesThis is not right at allI will no longer buy Dawgs brand shoes if I am not credited the $and some change that I am dueIt is not fair to only return $and some change Please do the right thing and credit me the amount ($and change minus the $fee)Thanks
Somehow ended up on their promotions email list despite having never interacted with them and, upon attempting to unsubscribe, their email template just redirects to a placeholder, they have no means to unsubscribe
I placed two orders with this companyPer their instructions, I returned both orders requesting exchangeNo response from company
7/22/Ordered pair Hounds Z sandalsReturned shoes requesting exchange for smaller size, per instructions on their website*** confirmed delivery of returned shoesNo replacement shoes received
7/27/Ordered pair strap sandals (before first order arrived)Returned shoes requesting exchange for smaller size*** confirmed delivery of returned shoesNo replacement shoes received
I called 866-998-and left a message asking for assistanceNo response
From their website, I have emailed them multiple times asking for information about both ordersNo response
Both orders were paid for and I've received no refundsTotal spent: $
8/8/I received an email message from USA Dawgs saying I'd received at gift card for $No explanation regarding the reason for the gift card
8/14/When I called the company tod
Ordered a size of shoe that arrived 1/shorter than stated in the size chart
Bought Dawgs last year and all was fine Ordered several pair this year in the same size which is listed in their size chart for my foot size The shoes all arrived and are 1/shorter than last years shoes, they are also not as soft as advertised Now I must pay to return them and am afraid to order a larger size as I have no idea the length of the larger size either? This is crappy advertising/customer service/ and product manufacturing I don't even know if I will get my money back!
Boots were wrong size asked for exchange but got a refund minus shipping costs
I ordered 13" microfiber boots on 1/5/and paid with debit card order # ***
I used Dawgs sizing chart for Dawg shoes and then ordered one size larger than their chart called for to be safe
Upon receiving boots they were too small even though I ordered one size larger than their own sizing chart recommendedI read their return policies and it stated if I wanted only an exchange that shipping fees would not be chargedI called customer service and explained the situation and stated I wanted to exchangeI was sent a return shipping label that cost me $to have printed as I have no printer and no *** location in my town
Inside the return box their directions state to place the original packing slip with directions as to whether your want a refund or exchangeOn the packing slip I wrote:
"Exchange for size or 9" I placed the slip inside the box sealed it and placed the return shipping
A very disappointing experience after being their customer for years.I've been a fan of their shoes for years and got the whole family to wear them including wife, kids, parents and in laws with $100s of dollars spent on their summer and winter footwearLast week I thought I would try one of their newer products instead of the ones we usually get and that for some reason wasn't comfortable at allI simply requested a return shipping label and a full refund as they had ran out of stock on the ones I normally purchaseI got my refund today short $for return shippingI sent them an email asking why I would pay to return something that wasn't comfortable and didn't fit in the first place and I was simply shut down with a "thats our return policy" nothing we can do for you hereThis is very disappointingAnd don't get me wrong, this is not about $but rather about keeping a long time customer happyTo cut this short, this is how you lose customersWon't be returning to you ever
I purchased a pair of microfiber boots, and received hem defectiveI notified customer service and they refused to exchange themInstead they wanted a pictureI have no cameraThese boots were under 20.00, and this is the return policy in that case: RETURN POLICY: ALL SALES FINAL on items under $These items can be exchanged or returned for store credit onlyCustomer is responsible for return shippingWe do not provide free return shipping unless an item is received damaged or defectiveSizing issues do not constitute a defective itemOriginal shipping fees are non-refundable So, clearly, I should have been sent a shipping label and been able to send back the boots for an exchangeAfter many emails, my request was deniedThey stated they only wanted the picture to send to quality control, so it will not happen again for someone elseThis is not acceptableI feel like they stole my money, since I cannot wear the boots as plannedNever again will I buy from them