USA Fitness

To whom it may concern, Looking at Ms ***'s agreement the billing company has a signed month agreement that she has not fulfilled to dateThey will not give any refund on this claimWe will forward this agreement to Ms [redacted] and she may be liable for the months remaining her original Usa Fitness agreementWe have canceled her membership now as a courtesy and have never received any dues after Octobers club dues.Regards, [redacted]

This complete response is full of out right liesFirst I was instructed by his staff that I could bring my child in after monthsAs a matter of fact the daycare supervisor also informed me this as well [redacted] who has been my constant contact at the fitness center told me the a/c issue has been happening almost every summer for the past years [redacted] was the employee who charged me for the months and also charged me 90$ in daycareI spoke to [redacted] who said she would refund my card and she apologized to me many times for the inconvience this has caused meI will also be contacting the main office of USA fitness and I will proceed to bring this to small claims if a full refund is not sent to me Regards, [redacted]

Thank you, for sending this information to my attention. Ms *** joined for months this summer and did purchase a punch card for our childcare areaIt took approximatelyweek with two different companies to get the parts get out to the building and do the final repair. This
has never happened at the location in yearsWe believe the problem lies in the fact that members cannot bring an infant into the childcare room until they are at least months of ageTemporarily not having Ac happens and it is unfortunate Ms *** was offered an extra week onto her membership and a free childcare card for the inconvenience. We thought this was fair and it was brought to her attentionA front desk attendant could never offer a refund without a managers approvalWe would be happy to offer her a month gift certificate and a free month into the childcare area?

This complete response is full of out right lies. First I was instructed by his staff that I could bring my child in after 3 months. As a matter of fact the daycare supervisor also informed me this as well. [redacted] who has been my constant contact at the fitness center told me the a/c issue has been happening almost every summer for the past 5 years. [redacted] was the employee who charged me for the 3 months and also charged me 90$ in daycare. I spoke to [redacted] who said she would refund my card and she apologized to me many times for the inconvience this has caused me. I will also be contacting the main office of USA fitness and I will proceed to bring this to small claims if a full refund is not sent to me. 
Regards,
[redacted]

To whom it may concern, Looking at Ms [redacted]'s agreement the billing company has a signed 12 month agreement that she has not fulfilled to date. They will not give any refund on this claim. We will forward this agreement to Ms [redacted] and she may be liable for the 4 months remaining her...

original Usa Fitness agreement. We have canceled her membership now as a courtesy and have never received any dues after Octobers club dues.Regards,[redacted]