Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We processed Mr [redacted] 's orders on Nov13thThe packing slip that was enclosed with his bobcat and coyote for rapid tanning included his Name, phone number, email, and what he wanted done with the hidesMr [redacted] did not include his address on his packing slipOur receiving process takes any information on a packing slip as current and it is then processed into an invoice We contact every customer with an invoice to ensure that everything on their order including their address is correct We mailed an invoice to Mr [redacted] who after receiving it called to take care of the paymentAt no time did Mr [redacted] make any mention that his address was incorrectOnce his order was completed it was shipped via Fed ex groundThe completion due date on his invoice was stated as Dec 13, and the package was delivered on December 12, to the address which was listed on the invoice which was sent to Mr [redacted] to confirm his orderMr [redacted] contacted us on the 12th of January stating that he had not received his packageWe tracked the package and informed him where and when it was delivered We have since updated his address as well as mailing a letter to his previous address in attempt to contact the current resident and inform them of the situation Mr [redacted] failed to include his current address on his packing slip and after receiving his invoice did not contact us to correct the address A copy of his packing slip has been includedWe do contact every customer in the form of an invoice and it is the customer's responsibility to look over their invoice to ensure it is accurate Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ The consumer indicated that he/she ACCEPTED the business response
I am rejecting this response because: the vendor has yet to act on their response Once USAA Fox and Furs actually ships the furs back to me, I will consider the issue resolved Until they do this I will reject the resolution to the complaint [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We processed Mr [redacted] 's orders on Nov13thThe packing slip that was enclosed with his bobcat and coyote for rapid tanning included his Name, phone number, email, and what he wanted done with the hidesMr [redacted] did not include his address on his packing slipOur receiving process takes any information on a packing slip as current and it is then processed into an invoice We contact every customer with an invoice to ensure that everything on their order including their address is correct We mailed an invoice to Mr [redacted] who after receiving it called to take care of the paymentAt no time did Mr [redacted] make any mention that his address was incorrectOnce his order was completed it was shipped via Fed ex groundThe completion due date on his invoice was stated as Dec 13, and the package was delivered on December 12, to the address which was listed on the invoice which was sent to Mr [redacted] to confirm his orderMr [redacted] contacted us on the 12th of January stating that he had not received his packageWe tracked the package and informed him where and when it was delivered We have since updated his address as well as mailing a letter to his previous address in attempt to contact the current resident and inform them of the situation Mr [redacted] failed to include his current address on his packing slip and after receiving his invoice did not contact us to correct the address A copy of his packing slip has been includedWe do contact every customer in the form of an invoice and it is the customer's responsibility to look over their invoice to ensure it is accurate Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ The consumer indicated that he/she ACCEPTED the business response
I am rejecting this response because: the vendor has yet to act on their response Once USAA Fox and Furs actually ships the furs back to me, I will consider the issue resolved Until they do this I will reject the resolution to the complaint [redacted] ***