USA Income Tax Group 1

After receiving a second notice from Revdex.com finding out that the case is still pending, I have spoke to [redacted] to find out if the case was already resolved, because last time I spoke to her, she told me that the "IRS told her that the account dont even exist" but now she just told me that she went to the bank to investigate by herself, and she find out that the account was active and she olso told me that the IRS was already working on the case and she was told to wait two more weeks, to call back, I ask her if maybe we both can go together to the IRS local office to see how everything was goign, at the beginnig she refuse, stating that it was pointless doing naything at this point; after insissting to give me a date and especific time to meet at the IRS local office, to get an update on the case, and offering to pay her back for her whole refund if she was unable to obtain it after the investigation process, she agree to call me back if she figures what to do. At this point, I just need to know if she will be geting her refund back or I will pay for it. and I will also refunded the money paid for the tax preparation process. 
 

Thank you. 

 

Sincerely, 

 

After receiving a second notice from Revdex.com finding out that the case is still pending, I have spoke to [redacted] to find out if the case was already resolved, because last time I spoke to her, she told me that the "IRS told her that the account dont even exist" but now she just told me that she went to the bank to investigate by herself, and she find out that the account was active and she olso told me that the IRS was already working on the case and she was told to wait two more weeks, to call back, I ask her if maybe we both can go together to the IRS local office to see how everything was goign, at the beginnig she refuse, stating that it was pointless doing naything at this point; after insissting to give me a date and especific time to meet at the IRS local office, to get an update on the case, and offering to pay her back for her whole refund if she was unable to obtain it after the investigation process, she agree to call me back if she figures what to do. At this point, I just need to know if she will be geting her refund back or I will pay for it. and I will also refunded the money paid for the tax preparation process. 
 

Thank you. 

 

Sincerely, 

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The IRS has to finish their investigation and do the following steps, going to the IRS WONT MAKE THE SITUTAION GO FAST ITS A SIX.  PROCESS AND IM NOT REFUSING TO GO, I WORK DURING THE WEEK AND ITS IMPOSSIBLE FOR ME TO GO. I FEEL COMFORTABLE FOR THE IRS TO FINISH THEIR INVESTIGATION FIRST BEFORE ACCEPTING ANY MONEY FROM THE TAXPREPARER. The tax preparer contacts me 2 months after I reported my refund being sent to the unknown account, at this point I just want do the right thing and wait for the iIRS to finish their process . 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

when I went back to pay my fee the second time I requested to get a mail check not deposit, the employee and I double checked to make sure I get a paper check and the epmployee verified.. they recieved no voided check from me to get an account deposit ot any other information they should have checked the paper twice beforemsubmitting, the irs never stated that they will get me a check, the irs states my refund is considered stolen as of now. 

as of now the problem is not resolved and it still does not explain where that account came from when I did not provide them with no account info or proof.

Regards,

I need to apologize for the delay on responding to a complain letter received; we never had a complain before, we did receive the letters but I was thinking that it was the renewal notification letter, please accept our apology.

Complain ID # [redacted]

Im curlose about...

her sittuation, and if she requested a paper check by mail, how can she explain the reason why she call the IRS asking for her refund? if she wasn't expecting a direct deposit? 

In some cases, when we trust a client, sometimes we accept over the phone information but is very rarely that we accept that kind of process, we only do that when the client explains us that coming back will be in some way difficulty and will cause trouble to them because they dont have transportation and it will be a long delay on the processing time. 

She also states that her file copy has no account information written on it, that is because I did finish tax preparation and she promised me to bring the account information later so, I printed all the documents with the missing account information. She came back on a later time to finish the process with a different employee, I wasnt there that day, so I dont know what kind of information she provide us with. 

[redacted] contacted me on 12/14/2014 and she explained to me about the situation, I told her I will find out what happen, and I also told her that the IRS will investigate to find out if there is any relationship between the account holder and herself.

I was also informed by [redacted] that the IRS already cancel that deposit and she will get a paper check by mail within 4-6 weeks. 

The day after she call me, I went to the IRS local office located at: 

And spoke to Mr. [redacted]

Badge # [redacted]

and I was told that she will have to wait for the refund to be sent by mail. 

Thank you for your helping us resolve this issue, this is the first situation that ever happens with a client, and we promise, It wont happen again, we will take safety procedure and be more stricted about our safety rules for our safety and the client's protection.

Thank you.

Sincerely, 

Review: I filed taxes with usa income tax, I was suppose to get a check refund, went to check on status, they had set p a direct deposit with out a voided check and account nmber, they put an unnown account number, they added account number after I paid for service, because the documents I have does not have an account number. the owner did not try to attempt to resolve the situation. the agents did not call back to give me an answer, the agents were cluless who had gotten into my file and added a bank account. they still processed my income tax with out verifying anything.Desired Settlement: a ferund of service and my income tax check

Business

Response:

I need to apologize for the delay on responding to a complain letter received; we never had a complain before, we did receive the letters but I was thinking that it was the renewal notification letter, please accept our apology.

Complain ID # [redacted]

Im curlose about her sittuation, and if she requested a paper check by mail, how can she explain the reason why she call the IRS asking for her refund? if she wasn't expecting a direct deposit?

In some cases, when we trust a client, sometimes we accept over the phone information but is very rarely that we accept that kind of process, we only do that when the client explains us that coming back will be in some way difficulty and will cause trouble to them because they dont have transportation and it will be a long delay on the processing time.

She also states that her file copy has no account information written on it, that is because I did finish tax preparation and she promised me to bring the account information later so, I printed all the documents with the missing account information. She came back on a later time to finish the process with a different employee, I wasnt there that day, so I dont know what kind of information she provide us with.

[redacted] contacted me on 12/14/2014 and she explained to me about the situation, I told her I will find out what happen, and I also told her that the IRS will investigate to find out if there is any relationship between the account holder and herself.

I was also informed by [redacted] that the IRS already cancel that deposit and she will get a paper check by mail within 4-6 weeks.

The day after she call me, I went to the IRS local office located at:

And spoke to Mr. [redacted]

Badge # [redacted]

and I was told that she will have to wait for the refund to be sent by mail.

Thank you for your helping us resolve this issue, this is the first situation that ever happens with a client, and we promise, It wont happen again, we will take safety procedure and be more stricted about our safety rules for our safety and the client's protection.

Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

when I went back to pay my fee the second time I requested to get a mail check not deposit, the employee and I double checked to make sure I get a paper check and the epmployee verified.. they recieved no voided check from me to get an account deposit ot any other information they should have checked the paper twice beforemsubmitting, the irs never stated that they will get me a check, the irs states my refund is considered stolen as of now.

as of now the problem is not resolved and it still does not explain where that account came from when I did not provide them with no account info or proof.

Regards,

Business

Response:

After receiving a second notice from Revdex.com finding out that the case is still pending, I have spoke to [redacted] to find out if the case was already resolved, because last time I spoke to her, she told me that the "IRS told her that the account dont even exist" but now she just told me that she went to the bank to investigate by herself, and she find out that the account was active and she olso told me that the IRS was already working on the case and she was told to wait two more weeks, to call back, I ask her if maybe we both can go together to the IRS local office to see how everything was goign, at the beginnig she refuse, stating that it was pointless doing naything at this point; after insissting to give me a date and especific time to meet at the IRS local office, to get an update on the case, and offering to pay her back for her whole refund if she was unable to obtain it after the investigation process, she agree to call me back if she figures what to do. At this point, I just need to know if she will be geting her refund back or I will pay for it. and I will also refunded the money paid for the tax preparation process.