USA Kung Fu Academy

Final Consumer Response / [redacted] (2000, 6, 2016/04/19) */ This issue was resolved on April 18, The business refunded my depositThe manager that refunded the deposit was very helpful and timely in returning it and I am so happy to have dealt with him and gotten real answers to my questions

Complaint: [redacted] I am rejecting this response because:Firstly, I disagree strongly regarding a few points in the responseOn the advice of the mechanic at [redacted] ***, I took the oil filter and parts to the service department at Great West and the service manager Manny would not come out of his office to speak to meI left him a voicemail after I left the dealership outlining my concerns and intent to take my issues higher I attempted to call the Manager Chris at that time and he would not reply to my voicemailOnly then did I get a call back from Great West I have in the past had great issues with this service department, and as a result I take my van elsewhere for all repairs save for the oil changesI had sought their assistance when I first bought the van with cracked headlights and had a negative experience at that time tooCustomer Service is appalling from this departmentAll other repairs to my van are done elsewhereChris attempted to call me todayI returned his call, left a voicemail for him and have had no contact sinceI told him via voicemail that unless he is offering me a full refund I have nothing to say to him.Secondly, The claim that they had "no opportunity to fix the van"--I explained to Manny at Great West that when the check engine light first came on, none of the dealerships were open after 6, save for the [redacted] that I took it toNot being a mechanic, and in light of the fact that I use my vehicle for work, I asked [redacted] to investigate the issue urgently that nightIt would have been ridiculous to have [redacted] take my van apart, diagnose the problem, pay for that repair, and then take it to Great West, especially in light of my past experiences with their customer serviceThe mechanic at [redacted] was quite clear what caused the issue, in fact he stated he spoke to someone with [redacted] reporting this had happened before with this particular filterIt was on their advice that I attempted to deal with Great West regarding the problemI will never take my vehicle to this dealership again, and I stand by my very negative opinionI feel a full refund is in order considering my poor customer service from their staff, and that their service department created the issue Sincerely, [redacted]

I have attached a document showing that [redacted] owns the [redacted] and that's why we did the deal subject to availability

Final Consumer Response / [redacted] (2000, 9, 2016/04/18) */ [redacted]

I have reviewed *** ***'s concern and investigated it with our service department this morningI also just made an attempt to contact *** by phone but was unable to reach herI left a message for *** to call me back on my cell phone at her convenienceI found during my
investigation that if our technician broke the filter while doing the oil change on November 22, as suggested by the technician at *** *** the check engine would likely have come on right awayThe fact that it didn't come on until approximately months later and kms means that the failure was more than likely unrelated to the oil change and likely a result of the part failingHad *** brought the vehicle to Great West Chrysler or another *** store to diagnosis and repair, it likely would have been covered under warranty*** chose to take her vehicle to a *** *** even though it was still under warranty*** has in the past brought her vehicle to us for service*** *** did a diagnosis and obviously asked to do the repair instead of referring *** back to our store or another *** store to confirm their diagnosis and have it covered under warrantyWe believe that the technician at *** *** has done a disservice to ***Why would *** *** not refer her back to us? *** has warrantyTo blame our tech, ask for the work when *** has warranty, do the work, and then tell *** to bring us the bill? This is a disservice and they know betterWe contacted *** to see if they would make an exception as we believe that this was a repair that would have been covered under warranty had she brought her vehicle to us or another Chrysler store in the area*** declined the request as *** had access to multiple *** stores in the area including oursIf *** had no option other than to take it to a non *** shop because she was in a remote area then they would consider covering the costWe will not cover the cost of the repair either because it is highly doubtful that our technician caused the problem while doing the oil change November 22, More likely the part failed on its own and had nothing to do with the oil change done back in NovemberWe are prepared to participate in the cost of the repair with *** because we cannot rule out 100% that it wasn't caused by the oil change but again its very doubtfulAlso because *** is a good client of oursWe will cover 50% of the $billI will discuss this with *** either in person or over the phoneWe take customer service very seriously and always strive to be fairIt's our goal to work with *** on this matter and hopefully maintain a good relationship with her

We worked the agreement with the client on a *** that was subject to availability as we didn't own the *** that the client wanted in our inventoryWe found a *** like the client wanted and called the dealership that owned the *** to see if it was available, and if they would
sell it to us so that we could sell it to our client and complete the saleThe other dealership said that the *** was available but that they had installed $12,in accessories on the *** and they wouldn't take offThey said if we wanted to purchase the *** from them that we would have to pay the additional $12,in addsWe called our client and let the client know that we had found a *** like they had wanted but it had $12,in additional equipmentClient wanted the *** with the additional equipment but wants the additional equipment for freeThe dealership that owns the *** will not sell it to us without full payment including the addsClient can pay for the additional adds ($12,over and above the agreed price of the ***) or we can look for another *** for the client, or we can cancel the sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Payment was made last week
Sincerely,
*** ***

Final Consumer Response /* (2000, 5, 2016/05/20) */
Hello,
I managed to get a hold of the general manager through a different email of my own and we came together and resolved the issueThank you so much for your time
***

Complaint: ***
I am rejecting this response because:I signed the bill of sale regarding the vehicle with the specific vin number identified on the documentThere was nothing written as he states regarding "subject to availability" - that is not on the bill of saleI sat and waited at the dealership hours for the manager Eric to confirm availability with the other dealership (where the vehicle is currently residing) which once confirmed he signed the bill of sale and I proceeded to financingFurthermore as you can see on the attached documents the dealership where the vehicle currently resides has the vehicle in question posted with vin number and a photo (including the additions/modification Chris is referencing are visible in the photo) at the price I signed to. *** *** *** *** *** *** ** *** ** * *** *** *** - regardless I am left with a bill of sale and payment in hand, and a dealership who is refusing to hand over the vehicle. I have a signed bill of sale, that is also signed by someone who has the authority to sign this document from the dealership, and now a refusal to honor the contractThis vehicle is still listed online at this price (which I signed to) with the photos showing the 'additions'. I keep being told that I have to accept their offer or it will be sold to someone else; despite me having a completed bill of sale, and a $deposit accepted, and I have already offer to pay for the vehicle on Saturday (the amount I owe as per the contract)
Sincerely,
*** ***

I have attached a document showing that [redacted] owns the [redacted] and that's why we did the deal subject to availability.

Final Consumer Response /* (2000, 9, 2016/04/18) */
[redacted]

Complaint: [redacted]
I am rejecting this response because:Firstly, I disagree strongly regarding a few points in the response. On the advice of the mechanic at [redacted], I took the oil filter and parts to the service department at Great West and the service manager Manny would not come out of his office to speak to me. I left him a voicemail after I left the dealership outlining my concerns and intent to take my issues higher.  I attempted to call the Manager Chris at that time and he would not reply to my voicemail. Only then did I get a call back from Great West.  I have in the past had great issues with this service department, and as a result I take my van elsewhere for all repairs save for the oil changes. I had sought their assistance when I first bought the van with cracked headlights and had a negative experience at that time too. Customer Service is appalling from this department. All other repairs to my van are done elsewhere. Chris attempted to call me today. I returned his call, left a voicemail for him and have had no contact since. I told him via voicemail that unless he is offering me a full refund I have nothing to say to him.Secondly, The claim that they had "no opportunity to fix the van"--I explained to Manny at Great West that when the check engine light first came on, none of the dealerships were open after 6, save for the [redacted] that I took it to. Not being a mechanic, and in light of the fact that I use my vehicle for work, I asked [redacted] to investigate the issue urgently that night. It would have been ridiculous to have [redacted] take my van apart, diagnose the problem, pay for that repair, and then take it to Great West, especially in light of my past experiences with their customer service. The mechanic at [redacted] was quite clear what caused the issue, in fact he stated he spoke to someone with [redacted] reporting this had happened before with this particular filter. It was on their advice that I attempted to deal with Great West regarding the problem. I will never take my vehicle to this dealership again, and I stand by my very negative opinion. I feel a full refund is in order considering my poor customer service from their staff, and that their service department created the issue.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The document you provided does not change nor erase the fact this bill of sale is a legally binding contract.Your dealership approached me regarding the vehicleYour dealership approached me regarding the priceYour dealership wrote the bill of saleYour dealership 'confirmed sale' with the dealership where the vehicle resides (causing me to wait for 2 hours for this confirmation)Your dealership's manager signed the bill of saleThis contract is legally binding. The term ' subject at availability' is both non existent and does not change the facts and laws of contractual obligations.  My only intention is to proceed with the sale as detailed on the contract.
Sincerely,
[redacted]

We will contact Mr. [redacted] today and refund his money as he is inside the 30 day cancellation period.

Final Consumer Response /* (2000, 6, 2016/04/19) */
This issue was resolved on April 18, 2016. The business refunded my deposit. The manager that refunded the deposit was very helpful and timely in returning it and I am so happy to have dealt with him and gotten real answers to my questions.