USA Metal Recycling

USA Metal Recycling picked up a vehicle from my property on November 22, I was informed that they would take the vehicle to their facility, strip it down, weigh it and cut a check for the scrap metal within a few daysAs this was the Tuesday before Thanksgiving, I gave the business the benefit of the doubt and did not expect any business until after the Thanksgiving weekend
I contacted the business two weeks after the vehicle had been removed from my propertyI was told that the check had been sent on the preceding Friday, December 2, and that if I had not received it by the end of the week to contact them
I called again on Monday, December I was told that the checks were being mailed that afternoonOn Wednesday (12/14), I called and spoke with Greg in the dispatch and asked if the checks had been sent, what was the delay and could they have someone from accounting call meI got no call
On Friday, 12/I called again and spoke with Angel in the accounting departmentI was told that they had a turnover of personnel in the accounting department and that the processing had been slowedI was assured the checks were being processed that afternoon and that they would be mailed that day
On 12/I called accounting again and spoke with AngelShe told me that she still had not processed the payments because they had changed banks and she didn't have checks from their new bank account and she expected them that day, but could make no assurancesShe said she would call me back to let me know when to expect the checks to be sent
It is now over weeks since the vehicle was picked upAs of today, I have had no contact from this business regarding our transactionNo return phone calls and no indication of when they would pay me the money that the owe to us
As they have made no attempt to let me know what is happening with payment, I feel that customer service is certainly not high on their list of priorities
I would not recommend doing business with USA Metal Recycling