U.S.A. Moving, Inc.

For our move from Tucson to [redacted], I received their estimate and it was right down the middle of the other companies who had given me quotes. I looked at reviews on the internet and made what I thought was an informed choice. I signed up paid my deposit and anticipated their arrival. I was pretty shocked when the day before they were scheduled to come and pick up our stuff they called and said that the date didn’t work for them and they needed to come on the following Monday.

Imagine my surprise when they came to load the truck and it ended up being two thousand dollars more. They picked up our stuff on the 13th of the month and we asked that it be delivered on the first of the following month, more than two weeks to get to our destination. We were assured by both our sales contact and the man who loaded the truck that with that much intervening time there would be no problem having the truck there on time. I paid an extra 1800 dollars to have them do the packing. It was so frantic that I didn’t have time to supervise all the packing and when everything was said and done the packing list was illegible and I wasn’t sure that everything was packed. About three quarters of the way through the man in charge of the packing informed my husband that there were more boxes then they estimated and refused to put any more things on the truck. I had to argue with him to get the rest of the things on the truck including my wedding dress which they weren’t going to take.

On the 27th of the month they called to tell us that our things were just leaving Phoenix. No possible way for them to have it to [redacted] by the 1st. When we complained they informed us that we signed their contract and their contract gives them 21 days from the date you request delivery to get you your things. When we complained they informed us that “you signed the contract,” and offered no help beyond that. When our stuff finally arrived they sent a crew of two people to unload the truck. When we informed the crew that they would not be able lift our antique player piano off the truck they laughed and said they could. 11 hours later they had everything unloaded but the piano. About half way through the move I called the customer service line and complained at how long it was taking them to unload the truck. Their representative accused me of being unsympathetic to the fact that this was a large move and they were doing the best they could. Admittedly she was right is was a large move (two thousand dollars larger, which they knew) and they should have sent a larger crew, however the crew they did send worked in 40 minute increments; 40 minutes on, 30 minutes to smoke.

They left one bed on the front porch without even taking it into the room where it was supposed to be. They took payment in full before they started unloading the truck and at 9:00 at night they wanted to drive off and come back the next day with more help. You can imagine how unhappy we were at the idea of them driving off with our piano after they had been paid in full. Nevertheless there was nothing we could do. The company had been informed about the piano. I have emails showing that there was communication about how heavy it is, but in the end it didn’t matter and they drove off with it and we had to hope they would come back the next day.

They did come back at 7:00 am and sat outside our house until 10:00 am when additional help came.

I paid 1800 dollars extra for packing. There were quite a few things damaged ( not happy about it, but understandable in a cross country move) but I was pretty surprised to find my glass dishes packed on top of my hard drives and my Kitchen Aid packed in with my two flat screen monitors.