USA Pools

This is the email I sent the customer last week, and the everything has been resolved
***, I have arranged for *** pools and games to come replace cracked housingIt is tentatively set for this Friday, but please coordinate with *** at *** pools and games ***
***) or call ***Once again, my sincerest apologies for the inconvenience, it's ben a real hassle ending our partnership with caldera, but that's no excuse for not getting this rectified soonerI take full responsibility for not getting it done, and I think you will find the folks at *** Pool and Games to be a much better replacementI will refund any monies that you paid, and drop off bromine and mineral cartridges, which should last about a year. Again, I apologize for dropping the ball and causing all this frustration, and everything should be ready to go Friday

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: USA Pools winterized my outdoor spa last Fall and I contracted for them to open it this Spring - I paid in full earlier this year for the service. When they came out to open the spa, they discovered a part had broken due to water that had not been fully drained which in turn cracked and broke the part during the Winter freeze. For 6 weeks they have repeatedly told me the replacement part is coming in a day or 2 and they will be out to fix it, but they never show and never reach out to me to let me know why. Each week I call back to check in and I receive the same story. [redacted] (the owner) even told me this directly via phone on July 1st. It is now mid summer and I still can not use my spa. I have asked to speak directly to [redacted] twice in the last week and he will not return my call. So at this point I have no choice but to file a formal complaint.Desired Settlement: I simply want USA Pools to respond to my inquiry, the spa fixed so I can use it, and the services delivered that I have paid for.

Business

Response:

This is the email I sent the customer last week, and the everything has been resolved.

[redacted], I have arranged for [redacted] pools and games to come replace cracked housing. It is tentatively set for this Friday, but please coordinate with [redacted] at [redacted] pools and games [redacted]) or call [redacted]. Once again, my sincerest apologies for the inconvenience, it's ben a real hassle ending our partnership with caldera, but that's no excuse for not getting this rectified sooner. I take full responsibility for not getting it done, and I think you will find the folks at [redacted] Pool and Games to be a much better replacement. I will refund any monies that you paid, and drop off 6 bromine and 6 mineral cartridges, which should last about a year. Again, I apologize for dropping the ball and causing all this frustration, and everything should be ready to go Friday

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.