USA Services Inc.

We signed a w-and sent it to them 4/21/via emailThanks, ***

Complaint: [redacted]
I am rejecting this response because: We never had a contract with this company, and everything was authorized by [redacted]. Please explain why the check for $406.92 returned because they stopped payment on the check that did not pertain to the job this complaint refers to. The amount we are owed is $100.97 for the first service and $406.92 for the second service call. In order to close this out and have a satisfactory conclusion we need to get paid for the service we provided. The answer that they provided is totally false.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The facts are exactly as stated in the original complaint.  There was no other tech sent to as the chair lift was fixed on my last visit to replace the mother board, I suggest that a follow up with the customer, the Podnars be made. There was no charge for materials, this was stated in the invoice to USA Services.  Please see the attached invoice.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have to this date not received any payment form USA Services regarding their work order # [redacted]. They claim to have made some sort of payment but, the fact is they have not. If any payment was made , it should be rather easy for them to provide proof of a bank processed check with my endorsement but, again, this is not true.  I expect payment in full for the services I rendered to their customer and have only gotten a run around, since completing three trips to the to make their customers chair lift fully operational. Please see the original complaint, as it clearly states our agreement and the invoice submitted back on 11-13-2015. 
Sincerely,
[redacted]

Savaria provided all materials. Tech didn't trouble shoot or repair the unit. Another tech was sent afar they left who was able to repair the unit that day. Tech charged us for materials when they didn't purchase any. the work order was for the tech to repair the lift, the tech didn't...

repair anything and left the job site without getting proper documentation or speaking to tech support. Tech also told us they would only charge for 3hrs onsite and instead sent a bill for $525 and an unauthorized trip. We can settle this for the amount of hours you said you would be billing.

Initial Business Response /* (1000, 16, 2015/07/27) */
Contractor signed a contract for the project mentioned above and the initialed the contracted rate and was paid in full according to the signed contract. Contract billed over pre-agreed contracted rate without any notice prior to starting work...

and without any approval or PO number. Therefore they were paid according to our agreement. We can provide signed copies of agreement if required.
Thanks [redacted]
Initial Consumer Rebuttal /* (3000, 18, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job COULD NOT BE DONE AS USA HAD PLANNED. We spent several phone calls with their rep and the homeowners to discuss the needed changes to this job. If you see the attached, they were aware of the additional charges needed to complete the job properly. After the billing and we started discussing the additional charges, [redacted] told me that their REP was not authorized to make that decision. Why was this rep our contact person? Then why didn't they get involved and tell us NOT to do the job since it could not be done the way they had instructed???????????????? We feel that we made every possible contact to discuss the changes and added charges and preformed the job in good faith and that USA only wanted the job done and had no intention of paying what the job was really worth including the additional time it took for the changes. How were we to know the rep they had contact us had no authority to OK job changes and extra pay and why was he a rep for this company? We feel like we were scammed from the beginning and they should have the decentcy to pay the bill for a job done correctly and the fact we could satisfy their customer and they couldn't.
Final Business Response /* (4000, 23, 2015/08/14) */
Please contact us directly at XXX-XXX-XXXX EXT 2400 and I'll be happy to talk to you about the job and create a mutual resolution on the issue. I have signed PPW from your company for the contracted rate on this particular job. I know a lot of jobs can very and need additional work sometimes. Please get in touch with me and give me the details of the extra work and I'll make sure I get you a resolution.
Thanks
Final Consumer Response /* (2000, 31, 2015/08/31) */
We called and USA agreed to send a check for 1/2 of the balance if we would settle this. The amount was to be $101.55. We received a check for $100.80 today 8/31/2015. We accept this payment in full and never will do business or let our competitors work for this shady company ever again. Thank you for your help in this matter

Yes we did fill out a 1099 clarification

We have a previously contracted rate with this contractor, they were notified that any additional charges must be approved prior to starting the job via writing and with a PO number. The Contractor didn't follow policy so don't have the funds available to to pay anything additional on this project....

We'd be happy to try and make it up on a future job but this one is closed out. And I can't go back and charge a customer additional after the work has been completed. This is why we need to know of any additional charges up front.

Please call me at the office to review some ppw and I'll get your payment right out to you.  Thanks

We also have already issued you a check for $225. That needs to be reflected and credited.

Initial Business Response /* (1000, 10, 2015/11/13) */
Lake Norman Electric was contacted originally on 7/2/XXXX XX:XX PM. They completed a walk-in tub installation job for us at the pre-determined contracted rate, they made a special request for additional funds above contracted rate and it was...

approved in writing with a PO number per our contract with them there was no issues, we paid them for this job. We asked them to complete another job for us, they went out and the customer wasn't at home so they rescheduled the appointment, they didn't give us any notice or request additional funds on the job so no approval for additional money was given and the home owner wasn't charged anything additional either. We paid them the contracted rate plus permit actual costs as the contract attached states. They also received a work order for this job stating the amount that would be paid on 8/24/2015, they didn't complete the job until 9/10/2015. All approvals must be requested and approved before work is started as the work order and contract signed by Lake Norman Stipulate. We've notified them of this over 6 times prior to doing any job.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were contacted to do this job on 8/24/2015, USA Services scheduled LKN Electric to arrive at 8am at their customers house on 9/8/2015. Our service truck arrived at the customers house at 8am which was 1 hour away from our shop. Our (2)man crew attempted to contact the home owner and waited for 30 minutes just in case customer was running late. They then called our office to inform us that the home owner was not home and not able to be reached by telephone. Our office then attempted to contact USA Services to find out how they would like us to handle this. We had 3 contact names at USA and could not get a response from any of them. We left messages and waited. After 2 hrs we told our truck to move on. Later in the day our office received a call from the home owner, she apologized and let us know that she had forgot about the appointment. We finally reached [redacted] the owner of USA Services to tell him about the no show service call. [redacted] never called us back. We left multiple messages over 2 days after the missed appointment. When we spoke to [redacted] he was told that for us to go back and complete his work order his company (USA Services) had to pay for us for the previous no show. He said "no problem". So he rescheduled the service call for 9/10/2015. After our truck arrived on the second scheduled date our electricians found the scope of work to be different than what we were hired to do. Again, we tried to reach the (3) contact names we had for USA Services and no answer. Since the customer was there we made the decision to stay and complete the work (it made no sense to drive an hour there and back without having done any work again) [redacted] called us back later that day. We informed him that USA was yet again not available for us to reach them and we needed to review the change in scope of work. We completed the work and he directed us to submit invoice with our accrued time. We never signed any contract or work order with USA Services as he stated in his response. We pulled the permit for this project and scheduled inspections and did our usual process as a sub contractor. We received an email the day our check arrived in the mail stating that we were going to get paid only what the original amount/scope of work that was requested when we first started the job. After we filed with Revdex.com our complaint we found a pattern with USA Services. We noticed the identical complaint from another Electrical Contractor and when we g\Google searched their company multiple complaints from many other sub contractors were treated the same way. This is a scam with this company and they have been doing this and getting away with it for some time. We sent certified letters to USA Services as instructed by Revdex.com and they were refused by USA. In short, we were hired to do an electrical installation that USA Services scheduled with their customer, their customer was a no show and we waited and incurred 2 hours, we then went back per USA and they rescheduled the return trip and the scope of work was not the same as we were initially told so we attempted to reach USA to get direction and for second time could not reach USA Services, so we completed the work. We were told later that we would get paid and in the end we were short paid $505.00. We were contracted to do work, we did and we expect to get paid for it. We spoke to home owner today and USA services charged her over $1000.00 for the electrical portion of the work and yet we were only paid 365.00 of which we have not cashed. This company has done this so many times that they stamp the back of their checks stating that if we cash their checks they are released from paying any other monies due...So we need to be paid in full $ 870.00 for this project.
Final Business Response /* (4000, 14, 2015/11/18) */
We don't charge the customer anything, it's included in their tub package and they wouldn't know what electrical costs. We'll meet you in the middle on the invoice, that's the best I can do.
You signed a contract, your work is for USA Services. Any further contact with the customer can cause legal action to be taken. You signed a contract and you accepted a work order with a pre negotiated price on it. You also accepted our instructions that any additional work must be approved before the job is started.
This is a failing on the part of Lake Norman Electric to follow the contract, policy, process and work order they accepted!
Had they requested additional funds the way the contract stipulates it would have been approved or denied and we would't be in this situation. The best I can do is meet you half way on the invoice. This has already been far too costly of a job.
Final Consumer Response /* (2000, 16, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Per the comments responding to the complaint on this Revdex.com forum, you are willing to pay half of the outstanding balance which totals $252.50. We are willing to close this case once we have received and additional $252.50 and cashed/cleared both that check and the original check we are holding as long as we receive it before Dec 10, 2015. Once both checks clear we will mark this case "satisfied". Please respond immediately to let us know if you are proceeding this direction.