U.S.A. Services (Tony Troiano)

Good morning, The business has not contacted me or resolved the complaint ID [redacted] Kind regards, [redacted]

Good morning, 
font-family: arial, sans-serif;">The business has not contacted me or resolved the complaint ID[redacted].
Kind regards,
[redacted]

Review: I bought a used [redacted] from U.S.A. Services ([redacted])on 02/10/2015 for $160 plus $20 install and delivery for a total of $180 (paid in cash) with a 90 day guarantee. After the first load the washer did not spin and I called [redacted] to report the problem. He showed up at my premise and replaced the belt. The next day after doing another load, the washer flooded the laundry room. Another call to him (had to leave a message) resulted in no call back. I than proceeded to call from a different number on 02/16/15 to speak to [redacted]. he told me he would exchange the washer for me and to give him a call on Friday 02/20/15 to arrange a date. I have called him 5 times on 02/20/15 with him hanging up on me, again on 02/21/15 from a different number (voicemail - did not leave a message). He than called this number back, once I told him who I was he hung up on me again.Desired Settlement: I am requesting my money back ($180) and have the faulty washer to be removed from my premises. In addition I want his business license (if he has one - I was unable to find his business online) revoked.

Consumer

Response:

Good morning,